Uninstall firefox after trying add and remove akso Mozilla,s instructions

I am using Mozilla Firefox version !8.0(x86 en gb on windows Xp) I wish to un-install Mozilla Firefox. I tried the usual "Add and Remove" from Control Panel, this did not work which in its self is odd. I then tried the Mozilla site and followed those instructions which failed also.It makes me feel uncomfortable that removing a program is made so difficult
Please advise
Mike R

Seeing a couple of errors in the system log is not that unusual, but the number you are seeing is indicating a real problem.
Did you double-click any of the errors in System Events? It would open a pop-up and give more detailed information on the error and usually has a link to the Microsoft help website concerning that specific error. It is likely the "msi" error is significant, as that is a Microsoft installer file (often used for uninstall also). It seems that either Control Panel is messing up or the msi process is crashing for some reason. The information in that error may contain the answer. If there are error numbers, you could do a search for that error number.
When you say you "re-formatted" your computer, what exactly do you mean? Did you re-install Windows?
SparkTrust PC Cleaner could possibly be the culprit. Security software, by design, watches for processes that try to make changes to your computer. Along with cleaning, it also claims to "optimize" the registry, which can lead to big trouble if a critical key is removed by accident. I use Registry Mechanic, but with any cleaner, I never allow it to make changes until I have a chance to examine each proposed change. The first "automatic" registry cleaner I used 15 years ago did severe damage to my machine. Windows became unbootable because of registry damage. I ended up having to re-install Windows from scratch.
PC Cleaner should not have disabled System Restore. If you haven't made any large installs or changes, System Restore simply may not have created a restore point. But there should have been at least the original when you installed Windows. To verify the settings, right click on "My Computer" and choose "Properties". There should be a System Restore tab where you can verify the allowed size and whether or not it is active.
It is generally a good idea to manually tell System Restore to create a restore point on occasion, on a day when everything is working as it should.
Is there a way to temporarily disable SparkTrust? It might be possible it sees the uninstall action as some kind of malware and won't allow it to run. That is simply a guess, but it is generally good policy to disable active security software during an installation (of trusted software), as the security software may interfere with the processes.
I really don't believe Firefox is the culprit here. I think there is a problem with Windows. I have been using Firefox for well over a decade and have never had an uninstall problem.
If you can copy and paste error details for the event log, I may be able to learn more.

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