Uninstall itunes

I have windows 8 and I cannot update or uninstall itunes.
Any suggestions?

Itunes
Click ok to try again, or enter an alternate path to a folder containing the installation package 'iTunes64.msi' inthe box below.
Many thanks, that's perfect.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Similar Messages

  • Can't install or uninstall iTunes

    Background: A few weeks ago my computer locked up at the "Welcome" screen. Took it to a local place for service. They were able to say it was a Windows problem. They explained that there was a possiblity that computer would have to be reformatted, and made me sign saying that I would not hold them responsible for lost data, etc. At that point I said the only things on it that I would really hate to lose would be iTunes (we had three profiles set up and three separate music libraries) and my photos. Ironically, when I got the computer back those were the only things that were messed up at all. While the computer was in the shop, they deleted all the profiles, except the main administrator account, but the data has been saved in a file, so I still have my music (just can't access it, but that will be another post). The people at the computer shop claim they did nothing and this is not their problem, it is mine to fix. I am NOT an advaced computer person, and don't really know where to turn. They suggested I post here.
    First, when I open iTunes, a box comes up, with the title iTunes Setup Assistant. It says, "Warning! The registry setting used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes." The computer guy says he didn't install anything. Anyway, if I close this box, iTunes opens.
    BUT, when I got my computer back, the new version had been released, and I thought I would download and install that version. The download went fine, and the installation went fine until it was time to uninstall the old version. I then get the following (long) error message: "The path C:\Documents and Settings\All users\Application Data\Apple Computer\Installer Cache\iTunes 7.1.1.5\iTunes.msi cannot be found. Verify that you have access to this location and try again or try to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes." OK, so I am not really understanding what this is telling me. I did do a search of my computer for
    iTunes.msi, and found it in three different locations. I tried putting those locations in the path above, but apparently that is not what the computer is looking for. When I finally tried to cancel the installation, I get the error message, "The older version of iTunes cannot be removed. Contact your Technical Support Group."
    So next, I went to the control panel and attempted to uninstall iTunes from there (thinking I will uninstall it myself and then go back to the install of the new version). I click on iTunes, then click on Remove, then I get the same (long) error message as I did above.
    At this point I am really stuck. I can't uninstall the old version, either through the Control Panel, or through the installation of the new version, and it won't allow me to install the new version until the old version is gone. I am totally stumped. Is there any other way for someone like me (read, I can't afford to pay someone more hundreds of dollars to do this) to somehow uninstall the old version? And once uninstalled, should the new version install OK?
    And finally, does this sound like something that "just happened" while Windows was being worked on, or does this sound like someone purposely did something to cause these problems? I really do thank you for any help you can give me with this!

    Okay. With the folllowing one:
    "Warning! The registry setting used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
    ... this was probably caused by them clearing the device filter drivers in your registry. (That's a fairly standard troubleshooting step with a boot-up failure.) If it's not fixed by getting iTunes properly installed again, we'll attend to it later on.
    First we'd better get an itunes installed.
    "The path C:\Documents and Settings\All users\Application Data\Apple Computer\Installer Cache\iTunes 7.1.1.5\iTunes.msi cannot be found. Verify that you have access to this location and try again or try to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes."
    Hmmmm. I'm thinking that your Windows Installer got confused by the general recovery efforts too.
    Let's try the following procedure to try and get a fresh itunes in there.
    First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
    Next, download and install the Windows Installer CleanUp utility. Use it to clear any existing iTunes and/or QuickTime installation configuration information from the PC. (Launch Windows Installer CleanUp, find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.)
    Description of the Windows Installer CleanUp Utility
    Next, use the the following document as a guide for manual removal of leftover iTunes and QuickTime program files:
    Removing iTunes and QuickTime for Windows
    Now try another iTunes install. Does it go through properly this time? If so, does itunes launch properly, without the "registry settings" message?

  • I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there.  I've uninstalled iTunes and reinstalled twice and it's not working.  Please help.

    I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there.  I've uninstalled iTunes and reinstalled twice and it's not working.  Please help.

    I have not had wifi since November when I upgraded to the newest IOS version.  I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again.  I kept doing what they told me and it worked for a couple more days and then I could never turn it on again.  My blue tooth doesn't work either.  I had to actually increase my data usage with AT&T becuase of this.  When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue.  My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!!  I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue.  Who knows how many people out there have had this issue and have not said anything about it.  Now there is a newer update that I can't do because it requires wifi in order to download.
    June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple.

  • TS4062 i have just updated to ios v7.1 on my iphone 5 model a1429 and i still cant sync any music pics, apps or vids. iv tried uninstalling itunes and all its apps and reinstalling to latest version. my iphone is recognised  can view contents but thats al

    not sure where the problem lies but have tried uninstalling itunes and its apps  reinstalling latest version but it is the same i can view my iphone as soon as its plugged in via usb when i got to edit music to sync it all appears fine but when i click apply it appears to start syncing for 1sec and then stops with no error messages but my phone remains the same also it wouldn't want to backup either.
    so iv tried another pc with itunes and can backup fine but however since updating IOS 7.1  and itunes not letting me backup before i now have lost  my apps.
    they apper in itunes but it wont sync them back on and my old update from jan can not be found so i checked the directory  C:\Users\####\AppData\Roaming\Apple Computer\MobileSync\Backup ---and re added the old backup only to find it wont show it so stuck in same boat  Has anyone had this problem and know  a solution please help................

    also must mention i have never had trouble that i couldn't fix on itunes but all of this has started since i have been using icloud for basic backups hope this helps solve problem

  • I can't install on uninstall iTunes on my laptop; running Windows XP.  I've tried all the steps in Apple Support as well as Windows support.  Can anyone help?  I fet the error "The feature you are trying to use is on a network resource that is unavailable

    I can't install or uninstall iTunes on my laptop.  I've followed all the steps on Apple Support as well as Microsoft support.  I get the error "The feature you are trying to use is on a network resource that is unavailable.  Pick an alternate path to a folder containing the installation package 'iTunes.msi".  This has been going on for a couple of weeks now and I'm very frustrated.  From what I can see, I'm not the only one with this problem, but I have yet to see anyone post a solution that works.  Microsoft wants to charge me $99 to troubleshoot it for me and Apple will charge $20.  I think both are ridiculous as this is obviously not "operator error".

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I can't uninstall iTunes to reinstall it

    Hi,
    I seem to be having the same problem as a lot of other people regrading this latest update from apple (itunes 11.1.4) only I cannot uninstall itunes to try reinstalling it.
    I downloaded the update today  and it said there was a failure. After that, I couldn't get in to itunes. I tried downloading it a installing it from the main apple site but got the same problem. I had a slightly older version of iTunes still on my PC so tried to install this. I think it was at thes point that I started getting a missing DLL file (mscvr80.dll). Though the old iTunes desktop icon is there and it is also in the program list in the uninstall panel.
    After searching for a something to fix it, i used something called regfix which I think has caused more of a problem. I then started getting a runtime error saying a program had tried to fix it incorrectly (not seen that one lately though).
    To be honest, I'm not sure in what order I did all the above - this has been going on quite a while now. At some point I've had the 'you are not an administrator' message as well.
    Basically, I now get two-four runtime error boxes when I start my computer (r6034) and when I try to uninstall itunes it stops early on in the 'please wait while windows configures itunes' states box/panel and I get the following:
    Microsoft Visual C++ Runtime Library
    Runtime Error!
    Program: C:\Program Files (x86)\iTunes\iTunes.exe
    R6034
    An application has made and attempt to load the C runtime library
    incorrectly.
    Please conact the applications's support team for more information.
    Apologies if there is a solution somewhere else for this but although I can find the advice for uninstalling and reinstalling, it's the uninstalling I'm having trouble with (for some of the other apple programmes too, e.g. Apple Mobile Device support) and finding a solution for that.
    Would really appreciate some help or pointing in the right direction of where I can find an uninstall solution so I can at least try to install the new version.
    Thanks

    I updated iTunes and it wiped out all my music in Windows Media Player so I tried a system restore, which will not now work.  I now find that I still do not have my music and iTunes has disappeared and will not allow either uninstall or install. 
    I followed all the instructions above but my 'programmes' will not allow uninstall or remove.

  • I cannot install or uninstall itunes.  I get error message 2324?????

    I cannot install or uninstall itunes.  I get error message 2324?????

    You might need to run the Windows installer cleanup utility....start the troubleshooter for assistance at the following link:  http://support.microsoft.com/kb/2438651/

  • Itunes refuses to recognise my ipad telling me that i need to uninstall itunes and reinstall the itunes 64bit version for windows - i am on windows 7 and all was working fine until suddenly for no reason at all itunes had some apple support error

    I have windows 7 and all has been fine until 2 days ago when suddenly i turned on my laptop and i got some error message about some apple support program error - i didnt tkae notice of it only that i couldnt run itunes, so i uninstalled and reinstalled itunes and it now runs as normal, but now it wont recognise my ipad saying that 64bit version is not installed - WHAT RUBBISH IS THIS? i downloaded and installed the 64bit version from applie and yet the error persists - can some one please tell me how i can get itunes to recognise my ipad again - this seems like such a ridiculous error for these two apple products to be conflicting with each other - please help

    well i have found that i needed to not just uninstall itunes, but also apple mobile device support, bonjour apple software update and apple application support - uninstall all these and then install itunes - that seesm to have fixed it, though now i am sync fail - that's a different matter perhaps

  • I can not sync my iPhone to the computer. I keep getting up an error message that synchronization does not want to start. I have uninstalled iTunes and then reinstall it. But the same warning box will appear. How can I get my phone in sync again?

    Can someone please help me get my iPhone to sync to your computer?
    I can not sync my iPhone to the computer. I keep getting up an error message that synchronization does not want to start. I have uninstalled iTunes and then reinstall it. But the same warning box will appear. How can I get my phone in sync again?

    Hello lenmin,
    Thanks for using Apple Support Communities.
    To help resolve this issue where you're repeatedly prompted to authorize with your Apple ID in iTunes when syncing, please follow the directions in the article below.
    iTunes: Missing folder or incorrect permissions may prevent authorization - Apple Support
    Have a great weekend,
    Alex H.

  • TS5376 iTunes wont install.  It says " The program can't start because MediaAccessibility.dll is missing from your computer.  Try reinstalling the program to fix this problem."  I have uninstalled iTunes 5 times and reinstalled it, and nothing has worked.

    iTunes wont install.  It says "The program can't start because MediaAccessibility.dll is missing from your computer.  Try reinstalling the program to fix this problem."  I have uninstalled iTunes 5 times and reinstalled it, and nothing has worked.  Help!!!!

    Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
    (99683)

  • I am trying to uninstall itunes and keep getting a reject that reads "the feature you are trying to use is on a network resource that is unavailable."  Its windows...help!

    I am trying to uninstall itunes and keep getting an error that reads "the feature you are trying to use is on a network resource that is unavailable."  Itunes on windows.  Help!

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I am trying to uninstall itunes and I received a message: The feature you are trying to use is on a network resource that is unavailable.

    I am trying to uninstall itunes and I received a message: The feature you are trying to use is on a network resource that is unavailable.

    Refer this link here:
    https://discussions.apple.com/thread/4029492?tstart=0

  • I am unable to install the latest update to iTunes, I get constant error messages, even when I attempt to uninstall iTunes completely and start afresh, iTunes is still listed in my program files on my hard drive and the shortcut is still on my desktop!?

    Is there a bug with the latest update to iTunes because I am unable to install it, I get constant error messages if I try to open it after installing

    Hey there Mambo822,
    It sounds like you are unable to open iTunes after installing a recent update. I would recommend the troubleshooting in the following article:
      iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Follow these steps to resolve the issue:
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • I cannot fully uninstall iTunes because I am unable to delete the commonfiles\apple folder

    I received error 42404 after updating to itunes 11, and have attempted to follow the instructions at http://support.apple.com/kb/HT1925. However, my Vista will not let me delete the commonfiles\apple folder. How can I delete it?
    The day of iTunes 11's release, I updated my iTunes, then opened up the prgm to take a look at it. I was immediately brought to the attention that the program didn't install correctly (with error 42404), so I uninstalled iTunes and reinstalled it, with the same error coming up. I continued to use iTunes and see if i could ignore the issue, however I discovered I was unable to log into my itunes acount on the store.
    So I followed the isntructions at http://support.apple.com/kb/HT1925 correctly, deleted the remaining files/folders, except I am still unable to delete the C:\Program Files\Common Files\Apple\ folder. I attempt to delete it, it asks me for permission to do so, I say continue, and even after I give it permission to delete the folder, it instantly says to me, "You need permission to perform this action," and it gives me the options to cancel or try again (which immediately brings this same window up again asking me to try again).
    I've done plenty of research for the past two days, from attempting to delete the individual files within this folder via the Command Prompt, using Safe Mode, and many other options, yet nothing works. I've seen many forums advise using a program called "Unlocker," however, anyone googling the program will find that it is offered from a plethora of various sites, and I honestly dont trust programs from these sites.
    Is there ANYTHING anyone knows to do for an issue like this? All I need is that one folder deleted, and all my problems are gone!

    It still didn't work...
    Within this commonfiles\apple folder, there is only one folder, labeled "Internet Services." Within this folder, there are 6 folders, labeled:
    APLZOD.resources
    BookmarkDAV_client.resources
    CoreDAV.resources
    iCloud.resources
    iCloudServices.resources
    ShellStreams.resources
    Within all but CoreDAV and BookmarkDAV_client, there are multiple different folders, all labeled starting with a two letter (acronym I believe, for different languages) then .lproj (for example, a folder is labeled "ar.lproj".
    In each of the folders of APLZOD.resources, there is a file labeled "APLZODlocalized.dll."
    In all of the folders containing the multiple .lproj folders, there are likewise "name"localized.dll files contained.
    In the BookmarkDAV_client and Core DAV folders, they each contain only one file, "Info.plist"
    I attempted to delete all of these files, and still, the FileAssassin could not delete them. I unlocked one of them for instance, and I tried to delete the file myself (thru windows explorer and just clicking delete), and I still had the same issue of coming eventually to the window requesting me to "try again" to have permission.
    What can I do?? I'd like to avoid Unlocker, but if it really is a reliable and SAFE program, and someone knows a SAFE place to download it from, I'd appreciate it very much so!!
    thanks!!

  • On my old iTunes sofwear iTune store would not open. I uninstalled iTunes and downloaded the new updates and installed it. Now I get a message that said " The file iTunes Libary.itl" cannot be read becouse it was created by a newer version of iTunes.

    On my old iTunes sofwear iTune store would not open. I uninstalled iTunes and downloaded the new updates and installed it. Now I get a message that said " The file iTunes Libary.itl" cannot be read becouse it was created by a newer version of iTunes.I did everything it said to do inarticle HT1923 Removing and reinstalling iTunes, Quick Time, and other sofware components for Windows Vista or Windows 7. Now what?

    Unless you've recently attempted to downgrade iTunes this is probably a sign of a corrupt library file. See Empty/corrupt library after upgrade/crash.
    tt2

  • I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I have had to uninstall itunes so that I could load this version, the PC says it is correctly loaded, but I now cannot open itunes. Advice?

    I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I had to uninstall itunes so that I could load this version as the update to version 11 kept failing. The PC says 11.1.1.11 is correctly loaded, but I now cannot open itunes. Any advice on how to get itunes working again?

    Hello there, ytnoj.
    Uninstalling and reinstalling iTunes can be a tricky endeavor and must be done in a very specific way. The following Knowledge Base article provides the step-by-step of the process:
    Removing and Reinstalling iTunes and other software components for Windows XP
    https://support.apple.com/kb/HT1925
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

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