Unity 7.x PDL trace

hi, we have unity 7.x and customer has sent a message using allsubscriber PDL.
Some subscribers state they never recieved the message - is there a trace we can set to check for any failures or list all subscribers that the message was sent. (dont want to do message tracking in exchange as i think that only works for individual subscribers). We need to send the message again so want proof that all subscribers were sent the message. (can we set a trace or check a log)....tia , jeff

Straight from CCO:
Support Policy for Antivirus Software
Cisco support policy is that customers can deploy third-party antivirus software on the Cisco Unity server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with Cisco Unity before the products are deployed, to mitigate the risk of problems being discovered within the production environment between Cisco Unity and the third-party products loaded on the Cisco Unity server.
If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the Cisco Unity server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and Cisco Unity was the root cause of the problem, then the third-party software will be required to be disabled or removed from the Cisco Unity server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional Cisco Unity system.
Before installing any qualified Microsoft service pack on the Cisco Unity server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the Cisco Unity server—or that is already installed—also supports the service pack for use with its product.
For all other HW/SW support info: http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/support/7xcusupp.html#wp468285
Hailey
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Similar Messages

Unity PDL?

Unity 7
MS Exchange 2007
Question:
Is it possible using a PDL that when a message is read and/or deleted in one mail box (either via the TUI or e-mail client) to have the message maked read and/or deleted in the other mail boxes? I have a requirement when the environment uses job sharing when User 1 is on shift, he/she takes care of all messages left by callers. Once User 1 goes off shift and User 2 comes on shift, User 2 needs to address all unanswered and new messages. Neither user is ever on shift at the same time, and they can either share te same number, or have their own extensions.
Current Environment:
So currently, I have a call handler taking the call which has a PDL assigned to the message recepient which has User 1 and User 2 as members of the PDL. The messages are sent to each of the users. However, when User1 handles the message, it remains a new message to User2. If use a single Subscriber mailbox that both users share, I can't get the message into their OWN e-mail account. If I use a Call Handler/PDL, each user receives the message, but does not get marked as read when one user reads it, or deleted when one user deletes the message.
Requirement:
Is there a better way to handle the messages and accomplish the requirements:
1. Callers call single number as point of contact and leave message
2. Employee is able to check messages via TUI
3. Employee is able to check messages via Outlook client
4. Once a message is read or deleted, status changes in other users' mailbox

Hi -
I have handled this in the past by using a shared mailbox. Create a special account with mailbox and import into Unity. This does use one user license. Create a security group with each worker's account in it. Assign Editor rights and Send As permissions (which allows them to forward voicemail messages in that inbox). On the account's Security tab, add the security group and give Full mailbox permissions. This allows you to move employee accounts in and out of the group without having to adjust for permissions each time. For your call handler, send the message to the new mailbox subscriber instead of the PDL. From Outlook, add this inbox to each user's Folder view. It shows up as a second inbox. Because it is a single inbox, one employee can handle the voice message, or delete it for example. The message is Read or removed from the other employees view "sharing" the mailbox.
Sincerely,
Ginger

All Subscriber PDL Unity Connection

we have a 16k user system - anyone ever had any issues with sending a message to all subscriber PDL list , any gotchya's , any limitations . should it work 'straight out of the box' ? (in Unity we used to have to adjust the exchange limits , hence my question - appreciate no exchange here )....TIA, Jag

I am not aware of any issues, I've had customers with over 10+ across few UCXN clusters and never heard of this not working, and I know they use it on occasions.
HTH,
Chris

Unity Connection Voice Mail Issue

Hi,
I have a weird Unity Connection Voice Mail issue and would appriciate any help i can get. Many thanks in advance.
I have Unity connection 7.0 and CUCM 7.0 integrated in a lab enviroment and here is what happens.
When I place a call internally say from 2001 to 2002, things work as expected, 2002 rings and it goes to voicemail where I can leave voicemail and listen to it from 2002.
However, if I place call from the PSTN to the same number 2002 (or any other number in other sites etc) the call again rings in 2002 and goes to voicemail, unity cnx plays the greetings for 2002 and says record your message as usual. Everything up to point is fine, then when the time on the PSTN phone is showing around 14 seconds into the call unity starts playing, "to send this message press one", if I press one nothing happens.
I have rebuilt unity and cucm, even just configured the bare minimum in the lab and still getting the same result. I tried calling from E1 connection and T1 connection but with the same results.
I have run out of ideas...
===============================
Here is a call trace from an internal call:
CallData, 1, CallerId=2003, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=8B7859FD6C16417A9A07F507418DD25B, CallerName=, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 2003, AttemptForward
State, 1, 2003, State - AttemptForward.cde!Dummy
State, 1, 2003, Event is [NULL]
Application, 1, 2003, PHTransfer
State, 1, 2003, State - PHTransfer.cde!LoadInfo
State, 1, 2003, Event is [TrueEvent]
Application, 1, 2003, PHGreeting
State, 1, 2003, State - PHGreeting.cde!PlayGreeting
Display, 1, 2003, Call answered if needed
Display, 1, 2003, Playing greeting for Subscriber: hq2
Display, 1, 2003, No DTMF received
Display, 1, 2003, Playing greeting for Subscriber: hq2
State, 1, 2003, Event is [RecordMsgEvent]
State, 1, 2003, State - PHGreeting.cde!RecordMsg
State, 1, 2003, Event is [NULL]
State, 1, 2003, State - PHGreeting.cde!RunEditMsg
Application, 1, 2003, -->MessageEditing
State, 1, 2003, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 2003, Event is [EditMessageMenuEvent]
State, 1, 2003, State - MessageEditing.cde!PlayEditMenu
State, 1, 2003, Event is [HangupEvent]
State, 1, 2003, State - MessageEditing.cde!CheckMsgLength
State, 1, 2003, Event is [ManyEvent]
State, 1, 2003, State - MessageEditing.cde!SendMsg
State, 1, 2003, Event is [TrueEvent]
State, 1, 2003, State - MessageEditing.cde!ConfirmSend
State, 1, 2003, Event is [HangupEvent]
Application, 1, 2003, <--MessageEditing
State, 1, 2003, Event is [HangupEvent]
Display, 1, 2003, Idle
Display, 1, , Dialing (MWI) '2002'
Display, 1, , Idle
and here is a trace from an external (PSTN) call
Trying 142.100.64.13, 5000 ... Open
CallData, 1, CallerId=911, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=CA3DFD90846C4FE7B0D68298A7698287, CallerName=PSTN Emergency, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 911, AttemptForward
State, 1, 911, State - AttemptForward.cde!Dummy
State, 1, 911, Event is [NULL]
Application, 1, 911, PHTransfer
State, 1, 911, State - PHTransfer.cde!LoadInfo
State, 1, 911, Event is [TrueEvent]
Application, 1, 911, PHGreeting
State, 1, 911, State - PHGreeting.cde!PlayGreeting
Display, 1, 911, Call answered if needed
Display, 1, 911, Playing greeting for Subscriber: hq2
Display, 1, 911, No DTMF received
Display, 1, 911, Playing greeting for Subscriber: hq2
State, 1, 911, Event is [RecordMsgEvent]
State, 1, 911, State - PHGreeting.cde!RecordMsg
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!RunEditMsg
Application, 1, 911, -->MessageEditing
State, 1, 911, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 911, Event is [EditMessageMenuEvent]
State, 1, 911, State - MessageEditing.cde!PlayEditMenu
State, 1, 911, Event is [HangupEvent]
State, 1, 911, State - MessageEditing.cde!CheckMsgLength
State, 1, 911, Event is [NULL]
Application, 1, 911, <--MessageEditing
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!AfterMsg
State, 1, 911, Event is [NULL]
Display, 1, 911, Idle

Sounds like one way audio from PSTN to your Unity Connection, couple of things to check:
1. ensure your protocols are bound properly on the GW, i.e. SIP/H323/MGCP
2. Make sure IP routing is OK between Unity and the voice gateway
HTH,
Chris

Unity Connection 8.6.2 report error and issues

Hello,
I found some other hits on this error and tried the workarounds (restarting tomcat, and report data harvester) but am still getting "Unable to find any report data based on parameter(s)" for a certain timeframe on multiple reports when I know activity occurred in that timeframe.
User Phone login report, Outcall Billing Detail Report, others.
CUC version is 8.6.2.20000-2
Problem is during this timeframe someone dialed into system and changed the transfer extensions to various LD numbers throughout an entire day and the reports aren't showing these outcalls. Call Manager CDR data show the calls being placed from Unity VM ports and the Unity Conversation Manager traces I grabbed for the timeframe show the calls to those numbers to. I'm just trying to match up with a report and figure out if there is some other log or trace file I can look to determine for sure the caller logged in to the voicemail box and changed the transfer extension on it. (guessed the voicemaill password). The failed log in report doesn't even show the failed login attempt in output from traces below. The transfer extension dest addr was different on the transfers on this same mailbox. Have locked down the system since but want to get better grip on this with the reports and traces.
I looked over the CUC 8.6.2 SU1 and SU2 release notes and not seeing any resolved bugs for these matters either.
Here are some samples lines from Conversation Manager traces:
00:32:46.399 HDR|02/04/2013 ,Significant
00:32:46.399 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=E68CA6DB3CAE4118BE9F9612BD3540A9
00:33:55.006 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:33:58.955 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:34:37.090 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=9DB394E443A3419FA0020BC9D1A92806
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDL,11,CCsCdlImsAccess::AuthenticateSubscriber: Cannot authenticate user: JOESMITH IMS Result Code: 1 on line 108 of file CdlIms/src/CsCdlImsAccess.cpp: Error: 0x80046505 Description: E_CDL_SP_EXEC_FAILURE
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDE,3,Authentication Failed for Subscriber 555123 (Src/CsCallSubscriber.cpp 2969)
00:34:50.404 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,-1,-1,An invalid password entered when trying to log into a user mailbox. Details - [].
00:36:29.331 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:36:33.484 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:44:53.444 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=FEB6975B82284F37A161CD66ECBA61C6
00:45:20.019 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:45:24.121 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
Thanks

Hello ebergquist,
As advised we could try to run a report before an upgrade was performed to verify if it will pull the information, which in the event it does we would be matching the bug, therefore access the CUC CLI and type the following command: file get install *
You will be required to have an SFTP available for the file transfer and port 22 open on the sftp client.
Once you receive the files you would need to check system-history.log, below is an example.
=======================================
Product Name -    Cisco Unity Connection
Product Version - 8.5.1.12900-7
Kernel Image -    2.6.9-89.0.20.EL
=======================================
02/24/2013 13:35:02 | root: Boot 8.5.1.12900-7 Start
02/24/2013 16:03:45 | root: Install 8.5.1.12900-7 Success
Once you check the time stamp and date of the upgrade try to gather a report for a time range before the upgrade was performed, even though they might be overwritten, there still could be a possibility that it succeeds.
If this bug is not the issue then you might want to take into consideration:
1. Make sure that the service ReportDB is [STARTED] in the output of the command: utils service list.
2. If you have Digital Networking on your server make sure there is no stalled replication. Go to RTMT (Real Time Monitoring Tool)> Syslogs> Select on the dropdown your server> Doble click on Application logs> CiscoSyslog. You can then do a manual search or sort with the filter option:
Severity: Error
App ID: CuReplicator
Hit apply. Below is an example:
Date: Feb 19 08:01:15
Machine Name: LAB1111
Severity: Error
App ID: CuReplicator
Message: : 1151681: LAB1111.corpnet2.com: Feb 19 2013 08:01:11.662 UTC : UC_UCEVNT-3-EvtReplicatorStalledReceiveReplication %[ClusterID=][NodeID=LAB1111]: Detected stalled replication receiving from location LAB1111. Waiting for missing USN 2222. This situation may indicate network connectivity problems.
3.Make sure that replication is working properly in the cluster. You can check them via the following commands: showcuc cluster status    and   utils dbreplcation runtimestate
For the TransferEx that you state changed to ceros -> TransferEx=0x00000000=S_OK , this is just a hexadecimal value that is returned stating that the transfer that took place during the call was successful, in this case the actual transfer was to the following destination -> TransferEx destAddr='715551231234', and was during a call to ->calledID='555123' , this does not have to do with the actual change of a transfer number performed by a user.
Those traces won't be enough you will have to additionally set: ConvSub, level 3   and CDE, level 16 so that you may see output in the traces as the example posted in the previous thread.
Traces would be the path to follow in order to verify the user that changed the transfer rule, as this is as i understand the goal your pursuing.
However if it is of any help, another way to get on hold of the numbers that were updated on the Transfer Rule is to use the User Data Dump tool, this information reflects changes regardless of whether it was done via TUI (Telephone User Interface) or GUI (Graphic User Interface). For more information on the tool go to:
http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm
Traces are extensive to be reviewed if done manually, however you can do a text search with a tool as Notepad ++ to look for keywords as "NewTransferNumber =" or "CDE,16,Transfer allowed", once you find this you check the call GUIDwhich is the reference number of the call and that exists during the entire length of the call, whether it is while a person is leaving a voicemail or the user is accessing his/her's inbox. This would speed up your search.
So as explained in the first thread you would then do another text search returning all possible matches with that callGUID.
Now if you get to the very beginning of the call you would see something like:
Line 13712: 18:58:05.156 |24720,CCIE-1-001,0C9C97BDF5F444F0B535D231C32DDCB4,Arbiter,-1,Incoming Call [callerID='2199' callerName='' calledID='6789' redirectingID='' lastRedirectingID='' reason=1=DirectlastReason=1024=Unknown] port=CCIE-1-001 portsInUse=1 ansPortsFree=1callGuid=0C9C97BDF5F444F0B535D231C32DDCB4
In this example you see my test user callerID='2199' calling the Pilot number 6789 which is the voicemail button
calledID='6789, and the what type of call is it whether Forward or Direct, when logging to voicemail you are going to see Direct which is going to match the Direct Routing Rules and send the call to the attempt sign in conversation.
The other approach is a rule out method between the Audit traces and the User Data Dump tool.
So let's say you have a baseline document that states all of the Transfer numbers for all users.
If the User Data Dump reflects a different number and the Audit logs do not show any change, starting from the time the baseline was created and the point of time where the number was changed, then you could deduce the change was done via TUI (Telephone User Interface). Unfortunately you wouldn't be able to tell who did the change in this case.
Nevertheless, remember that a user may have for example an Alternate Extension so the change might not necessarily be done from the office phone: "Alternate extensions can make calling Cisco Unity Connection from an alternate device—such as a mobile phone, a home phone, or a phone at another work site—more convenient. When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection prompts the user to enter a PIN and sign in."
Best regards,
David Rojas
Cisco TAC Support Engineer, Unity
Email: [email protected]
Phone: 1-407- 241-2965 ext 6406
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Need suggestion for Unity Connection 9.1(2) alert on SIB failure?

On Unity 8.x I had a monitor on the UnityMTA folder as an easy way of knowing when messages weren't being passed to Exchange.
I'm looking for an alert to notify me on CUC v9.1(2) (SIB) when messages cannot sync with a user's exchange mailbox. I'd like to know of any problems, even just for a single user, before the user knows. Any suggestions?

Unfortunately, I don't think there is any intuitive or simple way to get what you want here. There are Single Inbox Traces via the Connection Mailbox Sync service but you'd then need some sort of automated way to pull/parse that data and I think that would be rather cumbersome.
Hailey

Unity Connection 10.5.1: I upgraded the Unity Connection Server from V 9.1. After that, cannot logn to ELM an error message " The server encountered an internal error that prevented it from fulfilling this request." appears

Unity Connection 10.5.1: I upgraded the Unity Connection Server from V 9.1. After that, cannot logn to ELM an error message " The server encountered an internal error that prevented it from fulfilling this request." appears. The error further displays "
type: Exception report
message:
description: The server encountered an internal error that prevented it from fulfilling this request.
exception:
ServletException Could not initialize class com.cisco.vos.platform.api.config.UpgradeStatus
root cause:
NoClassDefFoundError Could not initialize class com.cisco.vos.platform.api.config.UpgradeStatus
note: The full stack trace of the root cause is available in the logs.
Has anyone experience this issue? Any solutions? Your assistance is greatly appreciated!

Hi Mesut,
you can refer the link for migration
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/upgrade/guide/10xcucrugx/10xcucrug010.html
regds,
aman

Unity connection - how to verify if an email of the voicemail is being sent out

Hi Guys
I am running unity connection 8.5 and I am integrated with exchange 2010. Single inbox seems to be working fine for all users except one. The users info in unity connection looks fine and is pulling down from AD using the LDAP integration just fine. He seems to get voicemail in email about half the time.
I would like to verify if I could what is leaving the Unity connection server to show the issue is related to the users pc setting or the exchange server.
Any way I can use a tool to verify that when a voicemail is left Unity connection sends the message to the exchange server?
thanks
Bill

Hi Bill,
There's no easy way other than looking at traces, really. I'd check to see if the client machine is using Outlook in cached mode, or if they're doing any type of scheduled archiving, or sending voicemails via rules to a local .PST, etc.
Hope that helps,
Brad

Unity Express 8.6 custom script not working properly

Hello!
I'm having an issue with a custom auto-attendant script for Unity Express 8.6.6.
A brief overview of the expected call flow:
Call comes to 2600, which is set to forward to 2699 if busy or no answer.
Call to 2699 is sent to CUE, which is set to answer with the auto-attendant script.
Script does a time-and-day check to determine if the site is within business hours.
If within business hours, a prompt stating line is currently busy, please leave a message is played, and call is forwarded to 2601.
If outside business hours, a prompt stating office is closed is played, and call is forwarded to 2601.
Calls to 2601 are all forwarded to voicemail.
My first version had a Business Hours object, with a schedule parameter set so that the schedule could be chosen in the CUE GUI. This script did not appear to work properly, as the AfterHours option was always selected by the script. My current version removed this object and replaced it with manual Time-and-Day objects, but the same behavior as above occurs – the AfterHours option is always selected.
Both scripts validated in the editor, and the CUE has been rebooted since the script was first uploaded. TAC validated that nothing in the "show run" is causing CUE to ignore the time-and-day checks. I've attached a ZIP file that contains the scripts, "show software version" and "show license status application" output.
Am I missing anything?

I read through the document, and it says that the atrace.log file that is generated is not cleartext. Is there any application I can use to read the traces I generate?
EDIT: Apologies, it appears this documentation needs to be rewritten. I was looking at the process to enable traces on an AIM module, when our Unity Express module is on an Internal Services Module 300. I issued "show trace buffer trail" and placed a test call, and this is what I see:
3700 05/25 14:26:12.254 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=188,Step Class=com.cisco.wfframework.steps.core.StepComment,Step Description= /* Open/Closed check */
3700 05/25 14:26:12.255 ACCN ENGN 0 Execute step of Task 19000000034 : /* Open/Closed check */
3700 05/25 14:26:12.255 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=261,Step Class=com.cisco.wf.steps.ivr.DayOfWeekStep,Step Description=Day of Week
3700 05/25 14:26:12.255 ACCN ENGN 0 Execute step of Task 19000000034 : Day of Week
3700 05/25 14:26:12.255 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=275,Step Class=com.cisco.wfframework.steps.core.StepGoto,Step Description=Goto AfterHours
3700 05/25 14:26:12.255 ACCN ENGN 0 Execute step of Task 19000000034 : Goto AfterHours
3700 05/25 14:26:12.256 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=37,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=AfterHours:
3700 05/25 14:26:12.256 ACCN ENGN 0 Execute step of Task 19000000034 : AfterHours:
3700 05/25 14:26:12.256 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=228,Step Class=com.cisco.wfframework.steps.core.StepComment,Step Description= /* Play VTG_Closed prompt ... */
3700 05/25 14:26:12.256 ACCN ENGN 0 Execute step of Task 19000000034 : /* Play VTG_Closed prompt ... */
3700 05/25 14:26:12.256 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=214,Step Class=com.cisco.wf.steps.ivr.OutputStep,Step Description=Play Prompt (--Triggering Contact--, pAfterHours)
3700 05/25 14:26:12.256 ACCN ENGN 0 Execute step of Task 19000000034 : Play Prompt (--Triggering Contact--, pAfterHours)
It appears as though the script engine is seeing the Day of Week object, acknowledging it without somehow doing anything with it, and then choosing a "goto AfterHours" step within that object and playing that prompt, which is consistent with the behavior we're seeing.
Any thoughts?

Will Cisco Unity inbox show the calling name from non-subscribers

Unity CX 7.1.3 -- I need to know if the calling name is present will CUCM pass this to Unity CX and show the name in the messages "from" field on the Cisco Unity Inbox (personal communications assistant) I currently have a PIMG integration and there is no name field in the SMDI traces.
thanks

Hi -
Sorry, I misunderstood your original posting. Here is a link to Unity Connection for customizing the subject line of voice messages - http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsagpdf.pdf
The subject line is viewable using the Cisco Unity Inbox. Note however, this is not ciscopca, which is used to configure user voicemail settings. As you can see from the link, "When the %NAME% parameter is used in the subject line format of an outside caller message, it is automatically replaced with the ANI Caller Name of the sender of the message. If the ANI Caller Name is not available, Cisco Unity Connection inserts the value specified in the %NAME% (When Unknown) field." If the message comes from a non-subscriber, you may see "Voice Message from Unknown Caller" or Unidentified Caller in the subject. I recommend also using field %CALLERID%, which I believe is used by default, because at least the voicemail user will get the caller's phone number.
Ginger

Null reference exception using Microsoft.Unity on DisposeOfChildContainer()

I am working on mvc application which also has webapi. Application is throwing System.NullReference Exception in production.
(MVC 5, WebApi 2.0, .Net 4.5, Unity 3.0)
Error message
System.NullReferenceException: Object reference not set to an instance of an object.
Stack trace
at Unity.Mvc5.UnityDependencyResolver.DisposeOfChildContainer()
at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
This is how the container is built and is called from Application_Start in global as UnityBootstrapper.Initialize(); -
public static class UnityBootstrapper
public static void Initialize()
var container = BuildUnityContainer();
DependencyResolver.SetResolver(new Unity.Mvc5.UnityDependencyResolver(container));
GlobalConfiguration.Configuration.DependencyResolver = new Unity.WebApi.UnityDependencyResolver(container);
ControllerBuilder.Current.SetControllerFactory(new UnityMvcControllerFactory(container));
private static IUnityContainer BuildUnityContainer()
var container = new UnityContainer();
// MVC/WebApi controller factories
container.RegisterInstance<IHttpControllerActivator>(new UnityApiControllerActivator(container,
new DefaultHttpControllerActivator()));
// NHibernate sessions
container.RegisterInstance<ISessionBuilder>(SessionBuilder.Instance);
container.RegisterType<IClientCodeRequestContext, ClientCodeRequestContext>(
new CurrentRequestContextLifetimeManager<IClientCodeRequestContext>());
container.RegisterType<IUnitOfWork, UnitOfWork>(
new CurrentRequestContextLifetimeManager<IUnitOfWork>(),
new InjectionConstructor(container.Resolve<ISessionBuilder>()));
container.RegisterType<IUnitOfWorkContext>(
new InjectionFactory(c => container.Resolve<IUnitOfWork>().CommonContext));
container.RegisterType<IUnitOfWorkClientContext>(
new InjectionFactory(
c => container.Resolve<IUnitOfWork>()[container.Resolve<IClientCodeRequestContext>().ClientCode]));
//Repositories
container.RegisterType<IUserRepository, UserRepository>();
//Business Logic
container.RegisterType<IMembershipPrincipalBusiness, MembershipPrincipalBusiness>();
// Other
container.RegisterType<IAuthenticationProvider, CoreMembershipProvider>();
return container;
In global.asax.cs-
protected void Application_PostAuthenticateRequest(object sender, EventArgs e)
var principalBusiness = DependencyResolver.Current.GetService<IMembershipPrincipalBusiness>();
The issue is in production only and is caught by newrelic.
Is the exception a bug in unity or something is missed in this implementation. I have been searching the issue since a week but could not get anything.

Hello,
For issues related with MVC, please post it to the MVC forum:http://forums.asp.net/1146.aspx, the current forum is used to discuss and ask questions about .NET Framework Base Classes (BCL) such as Collections,
I/O, Regigistry, Globalization, Reflection.
Regards.
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Unity 4.2(1.0) delayed messages

We have customer who are having issues of delayed delivery of voicemails.. sometimes days...
The problem is that Unity holds some voicemails for days before releasing them. Some users saying that after return from holiday, they clear down all voicemails and then the following day they get some from a few days ago.
I have restarted the server and MTA service but this issue seems to return after few days.
Any idea what could be the issue or is there a bug in this version?
Help would be much appreciated.
Thanks

this is the text for the Cisco Unity 4.2(1) Engineering Special 173 (I also reported the broken link that you saw earlier):
Release Notes for 4.2(1) Engineering Special 173
System Requirements
Overview
Engineering Special Installation Instructions
Post Installation Steps
New Options and Features
Uninstall Instructions
Resolved Defects
System Requirements
This Engineering Special (patch) requires Cisco Unity 4.2(1) and needs to be installed on both Primary and Secondary Cisco Unity failover servers in the case of a failover configuration.
Overview
A complete list of defects addressed by this Engineering Special can be found in the section titled Resolved Defects. This Engineering Special is a roll-up of the following Engineering Specials and service patches:
ES172, ES171, ES170, ES169, ES168, ES167, ES166, ES165, ES164, ES163, ES162, ES161, ES160, ES159, ES158, ES157, ES155, ES153, ES152, ES150, ES149, ES148, ES147, ES146, ES145, ES144, ES143, ES142, ES140, ES139, ES137, ES135, ES134, ES133, ES132, ES131, ES130, ES129, ES127, ES126, ES125, ES123, ES122, ES121, ES120, ES119, ES118, ES117, ES116, ES115, ES114, ES113, ES112, ES111, ES110, ES109, ES108, ES107, ES106, ES105, ES104, ES103, ES102, ES101, ES100, ES99, ES98, ES97, ES96, ES95, ES94, ES93, ES92, ES91, ES89, ES88, ES87, ES86, ES85, ES84, ES83, ES82, ES81, ES80, ES79, ES78, ES77, ES76, ES75, ES73, ES72, ES71, ES70, ES69, ES68, ES67, ES66, ES64, ES63, ES62, ES61, ES59, ES58, ES57, ES56, ES55, ES54, ES53, ES52, ES51, ES50, ES49, ES48, ES47, ES46, ES44, ES43, ES42, ES41, ES40, ES39, ES38, ES37, ES36, ES35, ES34, ES33, ES32, ES31, ES30, ES28, ES27, ES26, ES25, ES24, ES23, ES22, ES20, ES19, ES18, ES17, ES16, ES15, ES14, ES13, ES12, ES11, ES10, ES9, ES8, ES6, ES5, ES4, ES3, ES2, ES1
Engineering Special Installation Instructions
Logon to the Cisco Unity server console either directly (physical console) or via VNC (do not use Terminal Services / Remote Desktop)
Double click the executable install file CU4.2(1)_ES173.exe
Step through the installation wizard clicking 'Next' as appropriate
Once the installation has completed select the option to reboot the Cisco Unity server
Post Installation Steps
1) This patch must be installed after applying this Engineering Special, available here for download: Other non-Cisco Unity Patch 70.
This patch installs new prompts to provide a warning when the Reply-All recipient list either contains a PDL or is above a threshold.
2) These steps must be applied after applying this Engineering Special:
a. Stop Tomcat service.
b. Delete only the files in
\CommServer\cscoserv\Tomcat\work\Standalone\localhost\ciscopca directory.
c. Restart Tomcat service.
3) Customers using the Blackberry feature with Cisco Unity must apply this patch on the Blackberry server after applying this Engineering Special, available here for download: Other non-Cisco Unity Patch 76.
4) Customers with systems based in Australia shall be affected by the Daylight Saving Time changes introduced by the Australian Gov't across several of their territories. The changes cause systems to report incorrect time stamps and to resolve them patches from Microsoft and Sun Microsystems must be applied after applying this engineering special:
Sun Microsystems patch:
a. Download the TZUpdater 1.2.2 or later from here: TZ Updater to the Cisco Unity system.
b. Stop the Tomcat service.
c. Unzip the contents to the same folder, file extracted tzupdater.jar
d. Open a CMD window and change directories to where tzupdater.jar is located
e. Enter "%JAVA_HOME%\jre\bin\java -jar tzupdater.jar -u -v -bc" and press enter. The output should be similar to this:
- java.home: E:\CommServer\cscoserv\Java2SDK\jre
- java.vendor: Sun Microsystems Inc.
- java.version: 1.4.2_13
- JRE time zone data version: tzdata2006g
- Embedded time zone data version: tzdata2007h
- Extracting files... done.
- Making changes for JDK 1.1 compatibility... done.
- Renaming directories... done.
- Validating the new time zone data... done.
- Time zone data update is complete.
Windows Patch
Apply the relevant Windows patch (Windows 2003 SP1/SP2 or Windows 2000 SP4) to the following machines:
a. Each Cisco Unity Server
b. Each Cisco Unity Bridge
c. All servers hosting Microsoft Exchange or Lotus Domino housing a mailbox of a Cisco Unity subscriber
d. The Cisco Unity partner mail server
e. Each Exchange server with the Internet Voice Connector installed
f. Each domain controller in an Active Directory (AD) domain with a Cisco Unity server
g. Each global catalog server within the AD forest where Cisco Unity is present
The Windows 2003 SP1/SP2 patch may be obtained directly from Microsoft under Knowledge Base article 955839. The Windows 2000 SP4 patch, KB article 942763, is only available to customers with a Microsoft Extended Hotfix Service Agreement for Windows 2000.
Defect: CSCsm32946, CSCtc11035
4) Customer sites where Cisco Unity integrated with multiple PIMG devices is failing to start after Microsoft hotfix MS08-037 - KB 953230 was applied must do the following after applying this Engineering Special:
a) Open and close the Manage Integrations (UTIM) utility.
b) Reboot the Cisco Unity server for the changes to take affect.
Defect: CSCsv54175
New Options and Features
The following sections detail how to enable new options and features that are supported by this ES. Prior to following these steps, you must first install the ES as per the above Engineering Special Installation Instructions section
1) Customers wishing to change the number of Microsoft Exchange mailstores Cisco Unity supports, shall need to modify the registry key found here:
[\HKLM\Software\Active Voice\AvWm\1.00]
Registry Key Name: Max Stores
Registry Key Type: DWORD
Registry Key Default Value: 250
Other Settings:
After changing the number of mailstores to support, stop Cisco Unity and the CuMdbStoreMonitor service and then re-start Cisco Unity.
Defect: CSCsu03848
2) Customer's wishing to enable the enhanced Cross-server login functionality shall need to upgrade to the latest version of the Advanced Setting Tools.
Launch the Advanced Setting Tool and look for Networking - Allow Transfer Override on Cross-server Transfer Handoff and follow the instructions in the description for a full understanding on how this works feature can be enabled/disabled.
Defect: CSCsd69934
3) Customer's wishing to enable the enhanced functionality for transfers to alternate contact numbers shall need to upgrade to the latest version of the Advanced Setting Tools.
Launch the Advanced Setting Tool and look for Conversation - ACN Follows Current Transfer Rule and follow the instructions in the description for a full understanding on how this works feature can be enabled/disabled.
Defect: CSCsi02306
4) Customers wishing to enable the functionality to prevent accidentally reply-all to PDLs shall need to upgrade to the latest version of the Advanced Setting Tools.
Launch the Advanced Setting Tool and look for Conversation - Reply-to-All Warning and follow the instructions in the description for a full understanding on how this works feature can be enabled/disabled.
Defect: CSCsi01131
5) Customer's experiencing issues with cross-server transfers to VPIM, Bridge or AMIS subscribers under the conditions listed below should consider enabling this functionality:
- Cisco Unity A and Cisco Unity B are two servers in the same directory and dialing domain.
- Cisco Unity A has a VPIM (or Bridge or AMIS) Delivery Location configured for remote location X.
- Cisco Unity A has a VPIM (or Bridge or AMIS) Subscriber (SubExt) associated with the Delivery Location.
- Cisco Unity B, on the SA Dialing Domain page, "Cross-server transfer: Pass control to the called subscriber's Cisco Unity server" is enabled.
In these conditions, if a caller calls Cisco Unity B and enters the id of SubExt, Cisco Unity B will prompt "One moment please", then immediately "You cannot be transferred now" and the caller will be returned to the previous conversation state.
Upgrade to the latest version of the Advanced Setting Tools.
Launch the Advanced Setting Tool and look for Networking - Cross-server Transfer Behavior for External Subscribers and follow the instructions in the description for a full understanding on how this works feature can be enabled/disabled.
Defect: CSCsh56194
6) Customers wishing to set the pre-pended and post-pended digits to any extension that a caller may dial while listening to the greeting for a Call Handler or Subscriber shall need to upgrade to the latest version of the Bulk Edit Utility.
Launch the Bulk Edit Utility and perform topic search in the Help file for instructions on how to set the pre-pend and post-pend digits for Callhandlers and Subscribers.
Defect: CSCse16249
Uninstall Instructions
On the Cisco Unity server console browse to the X:\CommServer\EngineeringSpecialBackup\ folder
Search for the folder called CU4.2(1)_ES173
Double click the Restore.bat file and follow the instructions
Once the un-install completes reboot the Cisco Unity server
Resolved Defects
All defects listed below are included in this ES
Fixes introduced in CU4.2(1)_ES173
CSCsf27378
CSCsf27378 - Media Master fails to load with "not found" errors in PCA
CSCtc24189
CSCtc24189 - HTTP TRAP - CPCA TRaP record does not work
CSCsv30015
CSCsv30015 - Unity failing to connect to SQL causing Unity to stop working as expected
CSCsx94938
CSCsx94938 - Recording New Greetings causes a file lock condition
CSCta71728
CSCta71728 - Issue with ActiveX controls shipped with Unity PCA
CSCsz17586
CSCsz17586 - Unity Inbox timestamp incorrect for some time zones
CSCtc11035
CSCtc11035 - DST change for Western Australia
Fixes introduced in CU4.2(1)_ES172
CSCsz19418
CSCsz19418 - modify exclusion pattern so . (period) is allowed
CSCsi74619
CSCsi74619 - Conv - Empty-body TTS message can cause AV
CSCsy10773
CSCsy10773 - Intermittent License Corruption on double-byte Unity systems
Fixes introduced in CU4.2(1)_ES171
CSCsq76448
CSCsq76448 - primary active but ports unregistered after reboot when sec. offline
CSCsx67429
CSCsx67429 - modify exclusion pattern so _ (underscore) is allowed with Exchange
CSCsx95506
CSCsx95506 - Remove feedback link from CPCA and SA
Fixes introduced in CU4.2(1)_ES170
CSCsx20874
CSCsx20874 - Double-free in Event Log class can cause heap corruption, crash
Fixes introduced in CU4.2(1)_ES169
CSCsx20874
CSCsx20874 - Double-free in Event Log class can cause heap corruption, crash
Fixes introduced in CU4.2(1)_ES168
Fixes introduced in CU4.2(1)_ES167
CSCsv54175
CSCsv54175 - Unity has IP Port conflicts with DNS after MS08-037 installed.
CSCsw73149
CSCsw73149 - Unity not starting Unexpected result in CAvLic::QueryS. Unspecified error
Fixes introduced in CU4.2(1)_ES166
CSCsv37908
CSCsv37908 - If Interview Handler Question Skipped, Unity States Message Has No Audio
CSCsv10048
CSCsv10048 - DOM: Unity does not keep BusinessTelephoneNumber in sync
CSCsv93549
CSCsv93549 - Failover: FCW can fail if run after certain ESs applied
Fixes introduced in CU4.2(1)_ES165
CSCsm80598
CSCsm80598 - TdsProxy fails due to corrupted Performance Counter Registry
CSCso96540
CSCso96540 - Unity should write eventlog warning when MAPI stalls
CSCsd89417
CSCsd89417 - SA does not create a MWI device correctly in SQL
CSCsw19755
CSCsw19755 - Port MWI improvements, fixes, diags to 4.2 from 5.0 and 7.0
CSCsj35854
CSCsj35854 - AvWm - Request to port MAPI function diags
CSCsl48610
CSCsl48610 - Unity sends port 0 in SDP information
CSCsw25257
CSCsw25257 - Unity AD sync - offer setting to disable sync'ing Scope DL's
Fixes introduced in CU4.2(1)_ES164
CSCsh04473
CSCsh04473 - SA: Administrative Access report is empty
Fixes introduced in CU4.2(1)_ES163
CSCsv24693
CSCsv24693 - Missing stored procedures after running scripts in UnitydbEx
Fixes introduced in CU4.2(1)_ES162
CSCsr86345
CSCsr86345 - SA>Primary Location page is vulnerable to Cross Site Scripting
Fixes introduced in CU4.2(1)_ES161
CSCsr86971
CSCsr86971 - Anonymous Auth Logon page counts against the session count
CSCsr86943
CSCsr86943 - Authentication bypass w/ anonymous auth
Fixes introduced in CU4.2(1)_ES160
CSCsr91797
CSCsr91797 - AvLic diagnostics don't show Unity location being processed
Fixes introduced in CU4.2(1)_ES159
CSCsq80836
CSCsq80836 - AvDSAD: Syncing of ScopeDls causes performance problems.
Fixes introduced in CU4.2(1)_ES158
CSCsm46139
CSCsm46139 - CUOM voicemail test fails to deliver msg to inbox
CSCso28123
CSCso28123 - Unity repeats option to record message
Fixes introduced in CU4.2(1)_ES157
CSCse87865
CSCse87865 - Change greeting to CUBI subscriber will change all others to default
Fixes introduced in CU4.2(1)_ES155
CSCso69772
CSCso69772 - When sending message, if hang up after continuing, is not delivered
Fixes introduced in CU4.2(1)_ES153
CSCsm27607
CSCsm27607 - JPN: Message Locator cannot search messages
CSCsm09325
CSCsm09325 - Unnecessary Drafts folder in unexpected language is created in Outlook
CSCsd26042
CSCsd26042 - Realspeak engine buffer overflow results in email TTS failure
Fixes introduced in CU4.2(1)_ES152
CSCsm90314
CSCsm90314 - Dom: message notification re-sent on MWI Resync
Fixes introduced in CU4.2(1)_ES150
CSCsm97318
CSCsm97318 - ReportDb_log.ldf or TempLog.ldf fill disk, may cause failsafe
Fixes introduced in CU4.2(1)_ES149
CSCsm82003
CSCsm82003 - Streamsweeper logic deletes DB reference when it shouldn't
Fixes introduced in CU4.2(1)_ES148
CSCsi22389
CSCsi22389 - Virtual Bytes / Fragmentation in AvCsMgr
Fixes introduced in CU4.2(1)_ES147
CSCsm17318
CSCsm17318 - Unity can't set Continue adding names after each addressee from Web SA
Fixes introduced in CU4.2(1)_ES146
CSCsm32946
CSCsm32946 - DST Australia Unity: Update for Unity
Fixes introduced in CU4.2(1)_ES145
CSCsg90913
CSCsg90913 - Inconsistent subject line on subscriber to subscriber message
CSCsk56884
CSCsk56884 - Subscriber sign in should respect system first & inter digit dtmf delays
Fixes introduced in CU4.2(1)_ES144
CSCsm10385
CSCsm10385 - MWI Refresh/resync turns MWI Off for New Urgent Domino Msg
Fixes introduced in CU4.2(1)_ES143
Fixes introduced in CU4.2(1)_ES142
CSCsl79289
CSCsl79289 - MWI lengthy after Exchange Cluster Failover
Fixes introduced in CU4.2(1)_ES140
CSCsl59482
CSCsl59482 - VMO reports errors when form is published by not locally installed
Fixes introduced in CU4.2(1)_ES139
CSCsk79469
CSCsk79469 - DST: Venezuela
Fixes introduced in CU4.2(1)_ES137
CSCsl56254
CSCsl56254 - GC total resync should sync typically most important objects first
Fixes introduced in CU4.2(1)_ES135
CSCdx12345
CSCdx12345
Fixes introduced in CU4.2(1)_ES134
Fixes introduced in CU4.2(1)_ES133
CSCsh9258
CSCsh9258
CSCsf2633
CSCsf2633
CSCse7788
CSCse7788
CSCsg0314
CSCsg0314
Fixes introduced in CU4.2(1)_ES132
CSCsl10496
CSCsl10496 - Conversation Exception can cause Unity to ring-no-answer (RNA)
CSCsk88930
CSCsk88930 - Duplicate Alias can cause system to become unresponsive
Fixes introduced in CU4.2(1)_ES131
CSCsh61500
CSCsh61500 - Can't forward Domino msgs without an intro via TUI with streamlined conv
Fixes introduced in CU4.2(1)_ES130
Fixes introduced in CU4.2(1)_ES129
CSCsi43057
CSCsi43057 - Heap Corruption in Miu during ASR cleanup
CSCsk67827
CSCsk67827 - MWI's may fail for PIMG integrations greater than the first integration.
Fixes introduced in CU4.2(1)_ES127
CSCsd16651
CSCsd16651 - When invalid password entered at known extension, do not prompt for ID
Fixes introduced in CU4.2(1)_ES126
CSCsk08880
CSCsk08880 - SA: SA use causes memory spikes/leak in AvCsMgr process
Fixes introduced in CU4.2(1)_ES125
CSCsk08880
CSCsk08880 - SA: SA use causes memory spikes/leak in AvCsMgr process
Fixes introduced in CU4.2(1)_ES123
CSCsj76543
CSCsj76543 - No audio if SIP call not cleared correctly, UDP port re-used
Fixes introduced in CU4.2(1)_ES122
CSCsd93217
CSCsd93217 - Cross box login SIP not functioning
Fixes introduced in CU4.2(1)_ES121
CSCsj53656
CSCsj53656 - New Call Routing Rules Should be disabled by default
CSCsh15836
CSCsh15836 - Unity 4.1.1 multiple admin adding call routing rules get mixed
CSCsc8690
CSCsc8690
CSCsi1374
CSCsi1374
CSCsg4933
CSCsg4933
Fixes introduced in CU4.2(1)_ES120
CSCsc51996
CSCsc51996 - DInterop-Interop subs on member servers not deleted from Global sub tbl
CSCsf10680
CSCsf10680 - DOM: deleted Domino users are not removed from GlobalSubscriber table
Fixes introduced in CU4.2(1)_ES119
CSCsj80282
CSCsj80282 - User name with Apostrophe will generate error
Fixes introduced in CU4.2(1)_ES118
CSCsj81527
CSCsj81527 - Unity Inbox: time stamp adjustment not valid for DST change in 2007 NZ
CSCsh35828
CSCsh35828 - Unity Inbox: time stamp adjustment not valid for DST change in 2007
Fixes introduced in CU4.2(1)_ES117
CSCse77587
CSCse77587 - TMP files in Unity Message Store account's temp folder fill drive
Fixes introduced in CU4.2(1)_ES116
Fixes introduced in CU4.2(1)_ES115
Fixes introduced in CU4.2(1)_ES114
Fixes introduced in CU4.2(1)_ES113
Fixes introduced in CU4.2(1)_ES112
CSCsj57251
CSCsj57251 - Errors during Play Speed Adj with g.711 to g.729a conversion
Fixes introduced in CU4.2(1)_ES111
CSCsi73888
CSCsi73888 - PCA Unity4.2.1- UK language reverse day with month in Alternate Greeting
Fixes introduced in CU4.2(1)_ES110
CSCsd39975
CSCsd39975 - PCA cannot read or write to database when JDBC connections are refused
Fixes introduced in CU4.2(1)_ES109
CSCsi76164
CSCsi76164 - DOM: Msg sent to a sub even if deleted from reply to all recipient list
Fixes introduced in CU4.2(1)_ES108
CSCsj16707
CSCsj16707 - Crossbox showing event log warnings on caller disconnect
CSCsj03459
CSCsj03459 - Streamlined Conversations are inconsistent
Fixes introduced in CU4.2(1)_ES107
CSCsg76524
CSCsg76524 - BusinessLogicManagerSvr.dll violates DLLMain rules and causes deadlock
Fixes introduced in CU4.2(1)_ES106
Fixes introduced in CU4.2(1)_ES105
Fixes introduced in CU4.2(1)_ES104
CSCsi95296
CSCsi95296 - Optional Conversion Help (Zero for Help) is not functioning
Fixes introduced in CU4.2(1)_ES103
CSCsi88008
CSCsi88008 - AvConcCVMENU006.wav causes call to terminate prematurely
Fixes introduced in CU4.2(1)_ES102
Fixes introduced in CU4.2(1)_ES101
CSCsi98311
CSCsi98311 - PIMG: Notifier should disable port when PIMG unavailable
Fixes introduced in CU4.2(1)_ES100
Fixes introduced in CU4.2(1)_ES99
CSCsi77374
CSCsi77374 - Unity Mobile Messaging Cannot Handle Spaces
Fixes introduced in CU4.2(1)_ES98
CSCsd46384
CSCsd46384 - NodeMgr gives error in Eventlog: DeleteFile() fails with 80070020
Fixes introduced in CU4.2(1)_ES97
CSCsi85034
CSCsi85034 - Extension remapping fails for calling # with SIP Fwd'd calls
Fixes introduced in CU4.2(1)_ES96
Fixes introduced in CU4.2(1)_ES95
CSCsi64012
CSCsi64012 - FCW fails to verify SQL is installed with WS03 3SP2
Fixes introduced in CU4.2(1)_ES94
CSCsi86913
CSCsi86913 - Crossbox: No configurable timeout for digits received during transfer
Fixes introduced in CU4.2(1)_ES93
CSCsi82851
CSCsi82851 - Crossbox: transfer fails with Handoff Response = ##
Fixes introduced in CU4.2(1)_ES92
Fixes introduced in CU4.2(1)_ES91
CSCsh94992
CSCsh94992 - Domino NDN causes Unity crash
Fixes introduced in CU4.2(1)_ES89
CSCsi69607
CSCsi69607 - MIU fails to initialize TTS on Win2003 SP2.
Fixes introduced in CU4.2(1)_ES88
CSCsd76986
CSCsd76986 - Unity MTA Counter Do not Increment in Performance Monitor
Fixes introduced in CU4.2(1)_ES87
Fixes introduced in CU4.2(1)_ES86
CSCsg49334
CSCsg49334 - License Pooling does not work between Unity 4x and 5x versions.
Fixes introduced in CU4.2(1)_ES85
CSCsi56850
CSCsi56850 - Crash in AvCsMgr while loading Event Log
Fixes introduced in CU4.2(1)_ES84
CSCsg64120
CSCsg64120 - Unity MWI resync performance needs improvement
Fixes introduced in CU4.2(1)_ES83
Fixes introduced in CU4.2(1)_ES82
CSCsd75873
CSCsd75873 - Miu exception under load referencing MiuCall without lock
CSCsd75912
CSCsd75912 - AvWav errors during 144 port load
CSCsi16038
CSCsi16038 - Heap Corruption in UnitySipStack.dll
CSCsi19521
CSCsi19521 - Unity 4.2ES - Allow 144 ports
Fixes introduced in CU4.2(1)_ES81
CSCsi13742
CSCsi13742 - Exception with variant holding a date
Fixes introduced in CU4.2(1)_ES80
CSCsi16038
CSCsi16038 - Heap Corruption in UnitySipStack.dll
Fixes introduced in CU4.2(1)_ES79
CSCsi02306
CSCsi02306 - ACN should follow the active transfer rule
CSCsi01131
CSCsi01131 - Unity should prevent occurrences of accidental reply-all to PDLs
CSCsi01116
CSCsi01116 - sub restricted from sending to PDLs can still reply-all to PDLs
CSCsf14610
CSCsf14610 - Reply-To-All to a large number of recipients can cause delays..
CSCsg52066
CSCsg52066 - Subscriber not able to toggle between Standard and Alternate greeting
Fixes introduced in CU4.2(1)_ES78
CSCsh35894
CSCsh35894 - MWI doesn't work for VPT added Unity subscribers
Fixes introduced in CU4.2(1)_ES77
CSCsi04112

Unity Connection Proactive Tracing

Hello,
I have been given a project to investigate what kind and level of tracing to enable on a Cisco Unity Connection system for troubleshooting purposes.
I'm wondering if anyone has any sort of experience in setting up tracing for CUC. The customer is mainly looking to avoid the scenario where a problem occurs and they either don't have detailed enough tracing turned on or their traces are overwritten at a rate which makes it difficult to gather the required traces in time. Things I am interested in include:
Are there detailed traces which can be enabled in CUC and left on (with proper server monitoring in place, of course)?
What level of traces can be enabled (detailed or otherwise)?
What settings would typically be used for number of traces and trace size?
How often would we typically configure the offloading of the traces to an external server?
If anyone has worked with Unity Connection tracing in the past, I would really appreciate your insight.
Thank you.

Hi Jeff,
You're not losing it my friend;
[Doc] CUC 10 Interface Reference guide Correction
CSCun24369
Description
Symptom:
In CUC 10, Database Proxy Timer has been removed. This information has to be removed from the interface reference guide,
Cheers!
Rob

Unity's Connection with Exchange Mailboxes

We are migrating to a new child domain of a new forest. In the first phase of the move we are migrating our Exchange cluster. The plan was to install our Unity server into the new domain two weeks before we actually cut over our users. We are restoring mailbox data to the new Exchange cluster and installing Unity to partner with this new Exchange install. Two weeks later right before the final user cutover we will be deleting all users and restoring the accounts again to update mail data. My question is how will Unity take this deleting and rebuilding the mailboxes? The SIDs will change when we make this second restore, but the accounts will be the same.
I am thinking this will not work judging from Unity's prerequisites for installation.
Any help or personal experience to something similar would be very much appreciated.

Hi mahmoodmkl,
So to summarize: Person from the PSTN calls user on CUC which has accept and relay to an Exchange address, and message never shows up via TUI (Telephone User Interface) or Outlook.
Go to Unity Connection Serviceability page> Micro Traces> MTA, enable all except high and low level.
Post the traces, name and alias of the user. You can also check it, there should be enough info to tell if messages are going through. Also check if the message count for the undeliverablemessagesmailbox increases each time a message is left.
And just for further clarification this would not be an integration, this is just relaying messages.
-David

Unity 7 Alternate Greeting - auto enabled

Hi,
I have just migrated 1600 users via COBRAS from Unity 4.0.5 to Untiy 7.0 and I seem to have an issue whereby users complain their Alternate Greeting is enabled when they have not enabled it themselves.
Has anybody experienced this issue, anybody aware of a bug in this area?
Is there a way for me to check audit logs to see if this is getting set by an administrator (unlikely) or the end user? I assume this will be or could be enabled to be logged somewhere.
Thanks
Jed

yeah, if you're updating the switch Id it has to touch the contact (transfer) rules since it's legal for those to be associated with different phone systes (though highly unusual). If there's no note about updating the greeting rule for alternate for any of the logs then BulkEdit isn't likely your culprit.
IF there's nothing in the IIS logs (where the administration web inteterface does it's logging) that the admin reports pull from and BulkEdit isn't your guy then there's not a lot of good ways to run down who made this change or why - someone could, of course, had done direct DB edits (using SQL manager, the CLI or CUDLE among others) - Audio Text Manager could have been used (doubtful - it's a one-at-a-time type interface, too, just as the SA is).
Unity doesn't have a full audit log at the SQL level (this was tried but it bogged MSSQL down way too much to have that level of table/row based log output) - Connection has something like this (done at the trigger/proc level) so you can back trace how a change was made (though not always who changed it) but so far as I know Unity has nothing this deep for root cause analysis of such changes.

Unity 7.x PDL trace

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