Unity Connection 9.1.1 - The message is currently unavailable
I've got a customer on a single node CXN 9.1.1.20000-32. Every user is unable to access saved messages only with the error message "The message is currently unavailable". I'm not sure how to troubleshoot that. I'm not aware of a single service which is responsible for only saved messages, and there doesn't appear to be a storage space issue. I shotgunned it a bit and rebooted the server. No change though.
Any ideas?
thanks,
will
Some additional information:
In typical end user fashion, only saved messages within a specific date range are unable to be placed via the tui (vs ALL saved messages as previously reported). This is output from a port monitor while a user is trying to access one of said messages:
11:26:36, State - SubMsgPlay.cde!ValidMsgStreams
11:26:36, Event is [InvalidStreamEvent]
11:26:36, State - SubMsgPlay.cde!MessageButBodyNotAvailable
I can see the messages in CUDLI. The Message Archiver tool is unable to archive said messages:
[Thread 007], [14/05/07 10:26:49], (error) fetching email via IMAP. Message detials: User alias:<user>, error=ChilkatLog:
FetchSingle:
DllDate: Aug 5 2012
UnlockPrefix: LNDBRGIMAPMAILQ
Username: <me>
Architecture: Little Endian; 32-bit
Language: .NET 4.0
VerboseLogging: 0
fetchSingleEmailObject:
FetchSingleComplete:
ImapCmdSent: aaad UID FETCH 67 (FLAGS INTERNALDATE BODY.PEEK[])
ImapCmdResp: aaad NO The specified message set is invalid.
--FetchSingleComplete
--fetchSingleEmailObject
Failed.
--FetchSingle
--ChilkatLog
Any ideas?
thanks,
will
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