Universal worklist iview didn't not display items of CRM workplace inbox

Hello experts,
I had configurated the UWL as follow steps:
1.Define our SAP system :
   CMDCLNT100
2. Create a system alias to uniquely identify the system:
    SAP_CRM
3. Define exact settings for technical connections:
    Has been difined.
4. Define how users are mapped:(not difined, we used sso with ticket, and the
    user name of all SAP system is same )
5.Test system connections:
   HTTP/HTTPS failed.But the SSO is working fine .
6. Add the new system to UWL configuration
    succssful.
7.Register work item types
   successful.
8.Connection status :
successful.
At the same time , the sso user XC03,XC04 both had the roles SAP_BC_UWL_SERVICE,SAP_BC_UWL_END_USER,SAP_BC_UWL_ADMIN_USER in CRM.
But there is no items in "task" tab of Universal Worklist iview of Portal user XC03, there are more than 10 items of CRM user XC03 in workplace inbox in CRM.
On EP7 SP6, CRM 5.0 .
Urgent!
What is the nature reason and solution ?
BR,
Jianguo Chen

Hi Karri,
could you please give me a link towards the Universal Worklist forum? I could not find it.
By EDIT I mean the editItem action. (http://help.sap.com/saphelp_nw73/helpdata/en/4a/f09ebd4a5a6d62e10000000a42189c/frameset.htm)
I tried to only configure the iView by the excludeActions property but I had the same problem, that the 1st iView acted according to the configuration, but the 2nd not.
In the Detail View, the editItem action can be found in the section "You can also" -> "Edit Task". When I click it, a popup appears where I can edit the task.
Regards,
Milena

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