'Unknown device' in Lenovo Solution Center, but not in Device Manager

Even with all the latest updates installed, I still get this annoying warning from Lenovo Solution Center
'Unknown device' - status 'not installed'
Control Panel / Device Manager gives no signals something is wrong.
why?!
Details:
Computer: Thinkpad Yoga (TPY)
OS: Windows 8.1 all updated
Lenovo Solution Center version: 2.2002 / revision 17630
External device attached to TPY: OneLink Pro (also has latest driver = Realtek 8.10.1009.2013)
Thanks in advance
Olof

henk wrote:
It seems to me you are missing some update from Lenovo. I had the same issue, however just recently after updating any available software/drivers for the TPY the message has disappeared.
Glad to hear the problem is solvable. Regarding missing updates, I honestly would not know which one.
Lenovo's own update programs ('L-Update and Drivers' & 'L-System Health and Diagnostics') inform me that all drivers are up to date.

Similar Messages

Unknown device in Lenovo Solution Center Helix

It's not causing any problems, but it's killing me to know there is an unknown device that I can figure out what it is!!! Talk about Fly in the Ointment.
Why is it there? Why doesn't windows not know what it is? What's it's motivation?
No external devices plugged in, wireless printer driver installed and working correctly.
This is one for Sherlock, or THE LENOVO COMMUNITY
I looked in device manager, nothing is popping out saying "Hey I'm unknown"
Lenovo Solution Center sees it but doesn't have a fix for it, and it gives me that smug number 1 with a red circle around it under check up (the nerve!). Taunting me that something is not right and there's nothing I can do about it.
Help me Obi Wan Kanobi, your my only hope!
Solved!
Go to Solution.

Lenovo Solution Center currently has a bug that happens on systems with touchscreens, it shows an unknown device like you say, even though there isn't anything wrong.
There is supposedly an update to LSC coming this week or next, it should fix this bug.
And there is something you can do about it, click on the "remind me" option and then select "never", then LSC won't bug you about this non-issue anymore. Sorry for this inconvenience caused by LSC.
http://support.lenovo.com/en_US/detail.page?DocID=HT076749

Lenovo Solution Center does not sense or allow Windows Update after Windows 10 upgrade

Also see: https://forums.lenovo.com/t5/Lenovo-A-B-C-N-S-Flex-and/Lenovo-Solution-Center-says-Windows-Update-needed-Windows-10/m-p/2136161#M6832 I'm having exactly the same issue as the user who started the thread linked above. After installing Windows 10 (and having no particular issues with the installation), LSC won't leave me alone about needing to run Windows Update. But when I click the Launch button provided, nothing happens. LSC is also recommending I update drivers and things, but the link provided to the Lenovo website also doesn't work. I had to run Windows Update and find the updated drivers on the Lenovo site myself. I happen to have a G505s, but the issue is obviously not restricted to one model.

Maybe a Lenovo server is down. Check again later or tomorrow.
Of course it might be that your firewall or other protection software is blocking the application from communicating with the Lenovo server...
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Lenovo Solution Center Toolbar Button Brings Up SimpleTap

All of a sudden the LSC button has started bringing up Simpletap instead of the Lenovo Solution Center. Not sure if this is related to one of the recent TVSU updates or the WIndows Updates (which broke my toolbar buttons in Quicken).
Solved!
Go to Solution.

It seems Lenovo Solution 2.3 is doing this. This is an update that was released this week. This is only happening on systems where SimpleTap is already installed, on new systems just installing or upgrading to LSC 2.3 this is not happening.
However, I too would like to turn this off and I believe I've seen this before, but can't recall how to fix it.

Can´t see warrenty information in Lenovo Solution Center

Hello
I try to post my issue here because I can´t find a place for the Lenovo IdeaPad g series laptops in the Lenovo forum.
I have installed the latest version of Lenovo Solution Center but when I go to Support and Warranty it just say Not available at enddate and type.
I don´t know whats wrong. If I go to lenovo.com - Support - Warrenty and Services - Check warrenty status - then I use my serial number and machine type and click Submit and then I can see my startdate and enddate with no problem.
The problem is I can´t see my warrenty information in Lenovo Solution Center.

Hi LVT1989,
Welcome to Lenovo Community Forums!
I’m sorry to hear that the exact warranty information is not displayed in your computer, below is the link with the information for what this issue has occurred.
Lenovo Solution Center is not displaying - System Warranty information
Do post us back for further queries.
Best Regards
Shiva Kumar
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Q190 and Lenovo Solution Center Software

Is the latest available Solution Center Software compatible with--or intended to be used on--the Q190 "entertainment" PC? My version says I need a driver update, bu they are all current.
The only download source I can find within Lenovo does not list the Q series computers as compatible--yet an earlier verson of SC came preloaded on the machine.
Thanks for any available insight.

Hi Z34jcm,
Welcome to Lenovo Community Forums!
I’m sorry to inform you that the LSC (Lenovo Solution Center) is not available for Q190 Desktop. Below is the link to download the compatible version of LSC, while installing the driver right click on the downloaded file and select “Run as administrator” option to get it installed without any error:
Lenovo Solution Center for Windows 8.1 (64-bit), 8 (64-bit), 7 (64-bit) - Desktops, Notebooks, WorkS...
Do post us back if the issue still persists.
Best Regards
Shiva Kumar
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Windows 8 - Lenovo Solution Center claiming problem wih disabled printer (but it's not disabled)

I have an HP printer for which I needed to replace the stock Windows 8 printer driver with HP's full featured driver. Since I did that, Lenovo Solution Center [LSC] complains (under Check-up> Device Manager) that "one or more devices have problems" and it lists my Officejet 4500 G510n-z as "disabled". When I go to device manager to check the status of my printers, I see a print queue category of devices, and all of them, including the two associated with the printer, are enabled and "working properly".
Under what circumstances does Solution Center determine that a device is disabled? How do I convince Solution center it is making the wrong assessment ;-)....or perhaps there is something wrong but looking at Device Manager doesn't tell me so??? Is there another place I should check?
I finally solved the wan miniport problem (thanks to other posters), so now I have 1 problem left to fight to be able to rid myself of unwarranted exclamation marks from LSC.

I have same problem after completely installing the HP full solution driver and application support for the printer. It's the "Multifunction Adapter" category in Device Manager that causes LSC to show the error. I already have a Z: Sendto device that corresponds to the SD Card for the printer, but have nothing inserted. If I attempt to Update Driver for the multi-function adapter, it's not finding driver on Internet (Windows Update) and not finding a signed driver for Windows 8 under Update Driver, Printer driver support if you choose the locate on c: drive and point to the correct HP printer. Interesting also, I have three "discovered" HP printers, all showing "Disabled" Multi-Function adapters under Device Manager by LSC.

Lenovo Solution Center shows disabled devices

I have just upgraded to the latest version of Lenovo Solution Center in order to resolve the problem of Unknown Warranty, but now it is showing many printers as disabled devices - but Device Manager is not listing these printers. I do not know where these printer have come from - I do not have any of them.

I am having a similiar/related issue. Solution Center indicates a Device is having a problem, that it is an Unknown Device and is Not Installed.
I cannot identify any devices in Device Manager that are having issues.
I have a 13" Yoga and am running the latest version of Solution Center (2.0.019).
Any suggestions?
Link to image
Moderator note: images larger than 50k converted to links per forum rules: Lenovo Community Participation Rules

Not being seen by Solution Center, but seen by Doctor?

Problem with Photosmart C6280. After a lot of other problems, this one has stopped me in my tracks.
the Print/Scan Doctor can see my printer, but can't print test page,
Tried to install Solution Center, but don't see any of my two printers (that my Firefox broswer sees) and Windows Device & Printer sees.
My Network Configuration Page printout states that the printer status is Ready, and Active Conn Type is Wired
All my wires are firmly in router, printer, & computer.
Printer is turned on!
What's next?
Please Help. Wedding photos are waiting.
Jennifer

Most of the steps you listed are typically steps to resolve a problem.
What problem are you trying to resolve initially?
Also, what operating system does the computer use?
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Lenovo solution Center says i shall contact the support

Hey everybody
My Lenovo solution Center says that i shall contact the support.
I hope somebody can help me here with my problem.
It's definitly the harddrive. But what is the problem? How serious?
Hardware Scan:
Result Code: WHD01V01I-WJEWKD
Date run: 02/10/2014 - 18:19
Device: Seagate-ST9500420AS-5VJEJQEM
It's a T520 running Windows 8.1
Thanks for the help
Best, chris.

Hi,
Do you have an mSATA or other SSD in your T520 along with the HDD? Did you get the error during a full machine scan? If so, try running the scan on the HDD alone w/out running a full scan.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

C6280 HP Solution Center will not run or install

I have been using my C6280 on my home network for years with Solution Center intalled on a desktop running Vista andtwo laptops running Windows 7 with only the print drivers installed. HP Update was eanbled on the desktop.
In the past two or three months, I started to get a number of error messages on my desktop indicating there was something wrong with Solution Center. The issue steadily worsened to the point where Solution Center would not run at all (unable to detect device seemed to be the most recurrent message) and I was unable to run the scanner.
I was able to maintain printer fnctionality by deleting and then adding the printer through Windows, although I seemed to be forced to do this every few days.
I went on the forum and decided the best course of action to restore full functionality was to uninstall all HP software and then download/install the software suite. I downloaded the Vista 32 bit version (100_228_PS_AIO_02_Full_Net_enu_NB.exe) andI tried installation several times with no luck - the installation always seemed to get stuck immediately after extracting files.
I went back on the forum and found out how to do a level 4 uninstall from a temp folder beginning with 7z... . I did that and tried again (after checking that my Adobe Flash was up to date). The install went a little further this time but eventually stopped again. File not found. I ran the installation .exe from the temp file and went a little further but stopped again. An error log was created and a 'fix' was placed on my desk top. I followed the instructions but the 'fix' did nothing (it was just a text file - nothing to run that I could decypher). Just to make sure I was doing it right, I repeated the entire uninstall/download/reinstall process two more times with the same result.
The above process was beginning to remind me of Einstein's defiition of insanity (do ing the same thing over and over and expecting different resuts) so I gave up and successfully downloaded and installed the printer drivers to restore print functionality.
How do I get my scan functionality back?
Thanks
This question was solved.
View Solution.

Hi,
May you have McAfee Antivirus on your PC?
If so try following the steps belwo and let me know if that may help:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select Never and confirm by clicking the Turn Off button.
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Reboot your PC
8. Run the installation file and check for any difference.
9. Once you are done, be sure to open McAfee and re-activate Real Time Scanning.
If the issue persists, please clarify what security software you are using,
As well open the device manager and expend the Processors category - what processor you have on your PC?
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Photosmart Premium all-in-one C310a printer, Solution Center will not stay installed.

It seems lately, past month or so, that the HP Solution Center keeps failing and needs to be reinstalled. I get a message which says:" HP Solution Center cannot run because your device installation is not complete." followed by a list of steps to take to remedy the situation, which do not work. I have to uninstall and reinstall the printer and then it will work, but after I shut the computer down for the day or run a virus scan (PC Matic) the problem returns. Can anybody help me?

Hi @oboe1827,
Welcome to the HP Forums!
I see that your HP Solution Center will not stay installed for your HP Photosmart Premium c310a printer. I am happy to help you resolve this issue!
For further assistance, I will need some more information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies.
If you are using Windows, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

StorLib error message in the Lenovo Solution Center

I keep getting an error message under the device manager tab in the Lenovo Solution Center.
It says under drivers - 'StorLib bus (virtualstorage support)', status is 'Uninstalled'.
I can't find anything anywhere about this or how to correct the issue.
Any help out there?
Moderator Note; subject edited.
Solved!
Go to Solution.

The device manager pops up the screen with all the 'devices' . When I expand 'other devices', the storlib bus shows up with a yellow triangle and ! mark. Double clicking brings up a window, with status;
"The drivers for this device are not installed. (Code 28)
There are no compatible drivers for this device.
To find a driver for this device, click Update Driver."
When I try to update it, no driver can be found.
One option os to uninstall it. Guess that would get rid ot the error if it is something not being used.

Lenovo Solution Center - Sugar Sync- uninstall

Since uninstalling Sugar Sync, Lenovo Solutions Centre reports under Device Manager that there is a problem with the driver StorLib Bus. When I check in Device Manager, Storage Controllers, Microsoft Storage Spaces Controller, the device is working correctly. What needs to be done to LSC to make it not report a problem that probably isn't there.
Any help, Thank you. Petedf.
Solved!
Go to Solution.

Hi,
Welcome to Lenovo Community Forums!
I’m sorry to inform that it is a false indication from Lenovo solution center. Since Windows doesn’t detect any missing device drivers within the device manager, there is no driver that is missing.
If the warning keeps popping up, change the reminder settings to “never”. Probably, you have to wait for an LSC update in which the bug would be fixed.
Refer here for further information regarding the issue.
Hope it helped!
Best regards,
Mithun.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Lenovo Solution Center - silent install command?

I'm probably not the first to ask, but is there a silent install command for lsc.exe?
I'd like to integrate it into an MDT deployment: for system update the /verysilent option works, but I cannot find anything on lsc.
All help appreciated,
Bavo
PS: also, does it need Adobe Air and should i install that separately or is this inculed in the installer of lsc

add:
http://forums.lenovo.com/t5/ThinkVantage-Technologies/ThinkVantage-System-Update-5-06-will-not-silen...
http://forums.lenovo.com/t5/ThinkVantage-Technologies/Lenovo-Solution-Center-2-4-002-Revision-19058/...
http://forums.lenovo.com/t5/ThinkVantage-Technologies/lsc-cli-exe-crashing-daily-since-2-4-002-rev-1...

'Unknown device' in Lenovo Solution Center, but not in Device Manager

Similar Messages

Maybe you are looking for