Unknown error 14? help!

I tried udating the software on my iphone 4 and the following error keeps reacccuring -unknown error 14?? I now am unable to use my iphone as it wont even switch on for me

Hi, odkerry.
Thank you for visiting Apple Support Communities. 
I have included the troubleshooting steps that should help resolve error 14.  
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different Dock Connector or Lightning Connector to USB cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. An incorrectly set default packet size can cause this error. Contact the software manufacturer that installed the packet-size modification for assistance. Or, follow this article by Microsoft to reset the packet size back to the default for Windows:How to reset Internet Protocol (TCP/IP).
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Cheers,
Jason H. 

Similar Messages

  • My ipad2 won't accept my apple password for new app install. I've tried several time and get a pop up "unknown error". Help?

    My ipad2 won't accept my apple password for new app install. I've tried several time and get a pop up "unknown error". Help?

    Sign out of your account, restart the iPad and then sign in again.
    Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Go back to Settings>iTunes & App Store>Sign in and then try again.

  • HT201210 hi i just bought my new iPhone 4s yesterday and when u opened it was not updated so when i tried SO MANY TIMES to update it on the devise and on my new mac it said that there was a unknown error please help me :)

    hi i just bought my new iPhone 4s yesterday and when u opened it was not updated so when i tried SO MANY TIMES to update it on the devise and on my new mac it said that there was a unknown error please help me

    Please tell us what kind of computer you have, what operating system and what version of iTunes. Not just "the latest version of iTunes", the exact version number.

  • Just got 4s and synced my music and only about half went to my phone.  the rest wont sync.  says unknown error.  help!

    just got 4s and synced my music and only about half went to my phone.  the rest wont sync.  says unknown error.  help!

    Unless as part of a backup, or stored somewhere else, they are gone.
    Your son needs his own Apple ID for iCloud, FaceTime & iMessage. He can continue to use yours for iTunes content, but for everything else, he needs his own.
    When you did what you did, as far as iCloud knows, this is the same person with multiple devices, and that's they way things are supposed to work: keep everything in sync.

  • Error msg saying unknown error PLEASE HELP

    Hi my iphone 4 died over night so i woke up this morning and put it on charge through a wall charger a few hours passed and i have got back and the little white bars are still circling so i pluged it into the computer and its still doing the same thing and a msg comes up saying itunes could not detect device unknown error OxE8000065. Please help i have very inportant phone calls this morning

    thank you so so so so much that worked

  • Unknown Error -48 HELP ME i can't save my iTunes library

    whenever i try to transfer music to my iTunes Library, it transfers fine, and i can listen to it for then. However once i close iTunes, then open it back up, none of my music is there anymore, and i get an error message that says "the iTunes music library file could not be saved. an Unknown error occurred (-48). i have no idea how to get my music files to save, i even have all the music in the default my music folder that it says in the advanced options in iTunes, so please help me, i can't figure this out.

    Hello ArtyJP,
    You can give this a shot to correct the permissions on your computer. I know you have Windows 8, the Windows 7 will still get you in the right place.
    iTunes: Missing folder or incorrect permissions may prevent authorization
    http://support.apple.com/kb/ts1277
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • ITunes cant open-unknown error (-50) HELP

    My Itunes8 was working just fine and then all of a sudden i kept getting "The itunes applications could not be opened. An unknown error occured (-50)." i tried repairing the program, uninstalling it and then reinstalling it but i keep getting the same thing. if someone knows the solution to this please i need your help. i have no clue what this means and ive been searching the internet for days to find a solution. i need my itunes or else my ipod is useless i tell you useless.

    What happens if you try to start Quicktime? iTunes cannot work if QUicktime doesn't.
    If QUicktime does not launch go to your control panel and try to start QUicktime preferences. Give the text of any error message in full.
    Have installed any of the following:
    ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter
    They are bad news for Quicktime.
    If you Quicktime works normally, work through the following troubleshooting article for iTunes.
    XP
    http://support.apple.com/kb/TS1421
    Vista version
    http://support.apple.com/kb/TS1717

  • ITunes showing unknown error 1418 - Help!!

    Ok, so I got my new 5th Generation iPod for my birthday to replace my iPod mini. I put all my old music onto it and listened to it today with no problems.
    However, I'd bought 2 albums from iTunes last night and was annoyed to find that they had not synched onto the iPod.
    When I got home I plugged my iPod in and it started saying "do not disconnect" straight away...when it was finished I dragged one of the albums I'd bought so that it would synch onto the iPod - this is where the problems started:
    1. It started saying that a music file on the iPod itself was corrupted and unreadable.
    2. I ejected the iPod and tried again, and again...it would always show "do not disconnect" and was untouchable in iTunes. It would still work fine when not plugged in though.
    3. When I last plugged it in iTunes claimed to not be running properly and had to be shut down. I also restarted the whole computer.
    4. I have now decided to restore the iPod to its factory settings to remedy the corrupted file situation but when the restore process is taking place a message comes up saying that the iPod cannot be restored due to an unknown error 1418.
    5. My iPod now says "do not disconnect" in an MSDOS-style screen (it's all gone black and white and fonts are smaller than usual) when it is connected and when I disconnect it it just says that it must be restored and plugged in...so it's all a viscious circle.
    I'm sorry this has been so long but I wanted to include as much info as possible so that someone might help??!
    PC   Windows XP   iTunes 7.0.2.16

    Having read another post with a similar issue I'm going to try to disconnect my iPod while the restore bar shows up on the screen, then reconnect it...
    Does anyone have any other suggestions or tips/hints to try?
    I already have tried what the site said to do re. error 1418 but nothing worked and am now getting desperate!

  • Random selections of mp4 videos won't sync, convert for iPhone option in iTunes comes up with unknown error 2002, help please!

    I've been having massive issues copying mp4 video files onto my iPhone 4 from my windows 7 (64 bit) pc.
    I converted a large number of avi files into mp4 using aiseesoft movie converter and most of them work just fine.
    However about a quarter of the files with no Obvious difference in size and converted the same way will not sync.
    Instead a message appears saying these cannot be played on the iPhone.
    Also when then trying to use the iTunes convert for iPhone function It fails for unknown error 2002.
    Any help on why this is happening and how to stop it would be greatly appreciated.
    Thanks

    When the videos are in the Movie library, try using the Create IPod and iPhone Version in the Afvanced tab of iTunes.

  • Unknown error (-69) HELP!!!!

    when I try to update my iPod this error appears: ""attempting to copy to the disk "MY IPOD" failed. an unknown error occurred (-69).""
    So i cleared all the songs of my iPod and tried moving them manualy but the error message still popped up. So i tried syncing it again but the error message came up. Now i only have 300 songs on my iPod out of my 1000 and something I have on iTunes.
    How do I stop this error message and update my iPod again??

    See if this helps: iTunes displays a -69 error when syncing iPod

  • Cant connect iphone 4s cause unknown error (0xE8000012)  HELP

    Yesterday I restored my computer and now i redownloaded itunes and everthying but i cant connect and i get the unknown error 0xE8000012 when i try to connect. I got my itunes to normal by dragging my music folder onto a hard drive before and just replaced it later after installing itunes. Please help. Before it was working perfectly fine. If it helps, My phone is 4s 32 gigs iOS 5.1.1

    http://support.apple.com/kb/TS3221

  • Quicktime Unknown Error -50 - Help

    I keep getting this error message when I try to open any Quicktime files on my hard drive or any HD content like movie trailers and such.
    "Error -50 :an unknown error occured"
    Does anyone know what this means?
    I have tried uninstalling and reinstalling Quicktime 3 times but I still get the same error message.
    Any and all help will be greatly appreciated.

    I can't speak to anyone else's problem- but mine was plainly working too long and being Senor El Estupido. Running Compressor out of FCP via batch monitor. QT 7.45, MacBook Pro, OSX 10.5.2 error -50! I must tel the king!
    After doing several freaked out things (re-installing QT, destroying plists, permissions repair, restarts, PRAM reset, etc.) I realized I had no in->out in the FCP timeline. No, really. Embarassing, and now that the queue is running I am goin to get some adult beverages and SLEEP.

  • Unknown Error (-69) HELP MEEE!!

    My ipod will upload up to 200 songs, and then i get this window pop up saying some unknown error (-69) Anyone can help?

    Hej, I had the same problem. with error -69 and a 'frozen' Ipod. Solved reseting the Ipod and by installing all uninstalled updates for windows xp. Try that if it isn't fixed.

  • Unknown error (1604) help!

    lets start from the beginning...
    for the last few days my ipod has been playing up, the touch screen keeps freezing and it is very slow, last night it simply stopped working and wouldn't turn on, so i plugged it into my computer and it told me to restore... i clicked restore and it began the process of restoring, but it then said there was an 'unknown error (1604)' and that the ipod could not be restored...
    theres the story, now if anyone can help it will be greatly appreciated...
    thanks!

    Dont necessarily wasnt to just keep adding to the string but I had the same problem and called Tech Support. Bottom line is that they told me to take it to a store and if they couldnt fix it they would replace it. Tech suooprt thought it had something to do with basic software corrupted. I would also retry to restore it and it would go through the process but I would have the same basic problem. Going to store tomorrow 3/15 and will let you know how I make out.

  • Error when trying to sync - 'Unknown error (-48)' - HELP!

    Hi everyone
    Been having some iPod trouble this week - and now the next issue!! When I connect my iPod to my Mac, iTunes opens as it should, but then the following error pops up:
    The iPod cannot be synced. An unknown error occurred (-48).
    I haven't got a clue what this means or how to sort it out. Can anybody please help?

    Apple are working on a permanent solution for this so hopefully we'll see a firmware update to fix the bug soon. In the meantime their advice is to change the Time Zone settings on your Mac to Pacific Standard Time (PST), restore the iPod and then change the time setting back: iTunes for Mac reports a -48 error during iPod sync

  • Can't update iphone. unknown error (-23) help pls!

    I cant seem to update my iphone 4. keep getting an error message "unknown error (-23)" anyone can help?

    Hi, I've just manually updated mine SUCCESSFULLY! Make sure you SYNC ALL your data first
    This was the method I used (courtesy of http://www.nickpan.com/2011/10/15/iphone-ios5-upgrade-unknown-error-23/):
    Download the iOS5 manually. See http://osxdaily.com/2011/10/12/ios-5-download-available/
    Copy the iOS5 file to (For Windows 7 users) “C:\Users\YourUsername\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates”.
    Go back to iTunes and hit “Update”.

Maybe you are looking for

  • Order of calendars in iCal

    I have a list of 11 calendars in the left hand column in iCal. They are all under my [email protected] heading. Of the 11, 2 are calendars I am subscribed to and they belong to another MobileMe user. Problem is that the other users' calendars keeps r

  • DASYLab 11 and Win 8.1 Pro

    Hi, i am going to get a new laptop with Win 8.1 pro, currently i am using DASYLab 11, I believe DASYLab 11 works iwth Win 8.1, but i want to ask if anyone has some experience with it, do i need to upgrade some drive or do something? i just want to pr

  • How do i remove my reading list from my macbook pro

    How do i remove my reading list from my macbook pro?

  • ID login comes up with error message

    I have changed my I'd login password three times and have logged in but after authinticating it comes up with error! I have compared my blackberry to friends of mine and it looks like my phone didn't download the app world properly when I registered!

  • ERPI SAP - FDM Customiza

    Is It possible to use the ERPI SAP to access tables customized the module SAP FI /CO?