Unknown error (1604) help!

lets start from the beginning...
for the last few days my ipod has been playing up, the touch screen keeps freezing and it is very slow, last night it simply stopped working and wouldn't turn on, so i plugged it into my computer and it told me to restore... i clicked restore and it began the process of restoring, but it then said there was an 'unknown error (1604)' and that the ipod could not be restored...
theres the story, now if anyone can help it will be greatly appreciated...
thanks!

Dont necessarily wasnt to just keep adding to the string but I had the same problem and called Tech Support. Bottom line is that they told me to take it to a store and if they couldnt fix it they would replace it. Tech suooprt thought it had something to do with basic software corrupted. I would also retry to restore it and it would go through the process but I would have the same basic problem. Going to store tomorrow 3/15 and will let you know how I make out.

Similar Messages

  • Is the Unknown Error 1604 being addressed? (!!)

    Is this error being addressed at all?!
    I've gotten it for the second time now and had to send it to Apple Store AGAIN for help. Cause it won't turn back on again. Just says "plug me into itunes".
    I know several other friends of mine who've gotten the same error and...well, suddenly after some days and after a lot of differen't tries. It all of a sudden works again.
    This error is just mindblowing. Why is the only choice I get after installing to "reinstall and update" ..why not reinstall and NOT update?! The update is what is causing the frigging problem. This error MUST be well known, yet it's not..cause when I try to search for the UNKNOWN ERROR 1604...there's nothing to find. Why is this?
    I've not just spent over 10 hours trying to fix this, but I end up having to send it to Apple Store for the second time and they will probably send it back again and say..."hey, there's nothing wrong with it, but we had to reinstall EVERYTHING" (!?) There IS something wrong when you have to reinstall everything!
    Doesn't seem like Apple is addressing this issue at all even if there's a lot of people having trouble with it.
    Message was edited by: MiniMooseApple

    If the Apple Store is simply restoring the phone and giving it back...I would point to your computer as the culprit here...
    Are you updated to all current service packs? Not plugged into any USB hub and directly connected to the BACK of the computer?
    I would start with your computer as the culprit and work from there. It also may be something as simple as a bum cable.

  • My ipad2 won't accept my apple password for new app install. I've tried several time and get a pop up "unknown error". Help?

    My ipad2 won't accept my apple password for new app install. I've tried several time and get a pop up "unknown error". Help?

    Sign out of your account, restart the iPad and then sign in again.
    Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Go back to Settings>iTunes & App Store>Sign in and then try again.

  • I'm trying to do a restore but I keep getting a unknown error 1604

    I'm trying to do a restore with my iPhone 4 and I keep getting an unknown error (1604)
    When I open iTunes it doesn't always see the device
    My iPhoine will not even turn on except that it shows the cable and the iTunes logo

    See error 1604 here... http://support.apple.com/kb/TS3694#error1604

  • HT4623 Am trying switch from an earlier iPhone to an iPhone4. I have had the Simcard cut to the right size and put it in the iPhone 4 and gone to iTunes. I have clicked on Restore but i get the message that this cannot be done "unknown error 1604" . What

    Am trying switch from an earlier iPhone to an iPhone4. I have had the Simcard cut to the right size and put it in the iPhone 4 and gone to iTunes. I have clicked on Restore but I get the message that this cannot be done: "unknown error 1604" . What to do now, please?

    Thanks, good suggestion, but after trying recommendationsthere  I still have the problem of error 1604 happening and no progess.

  • HT201210 hi i just bought my new iPhone 4s yesterday and when u opened it was not updated so when i tried SO MANY TIMES to update it on the devise and on my new mac it said that there was a unknown error please help me :)

    hi i just bought my new iPhone 4s yesterday and when u opened it was not updated so when i tried SO MANY TIMES to update it on the devise and on my new mac it said that there was a unknown error please help me

    Please tell us what kind of computer you have, what operating system and what version of iTunes. Not just "the latest version of iTunes", the exact version number.

  • Just got 4s and synced my music and only about half went to my phone.  the rest wont sync.  says unknown error.  help!

    just got 4s and synced my music and only about half went to my phone.  the rest wont sync.  says unknown error.  help!

    Unless as part of a backup, or stored somewhere else, they are gone.
    Your son needs his own Apple ID for iCloud, FaceTime & iMessage. He can continue to use yours for iTunes content, but for everything else, he needs his own.
    When you did what you did, as far as iCloud knows, this is the same person with multiple devices, and that's they way things are supposed to work: keep everything in sync.

  • Unknown error (1604) occured when trying to get Ipod out of recovery.

    I installed the new version of Itunes yesterday, and that went fine, but when I went to restore my ipod, it sent it into recovery mode, and no matter what I do, I can't get it to come out.
    In order for the Ipod to even show that it is connected to Itunes, I need to restart my entire computer, and then plug in the USB connector.
    That works; however, when I go to restore it, I gets to the "Preparing Ipod for recovery" stage, and sits there for maybe 5 minutes, then the error window comes up, saying "an unknown error has occured" (1604)
    I have tried all the steps that has been reccomended to me by the Apple techs, and still nothing happens.
    I would greatly appreciate any help with this. :S

    Let's hope the problem is not that 'exotic', the windows world can be different sometimes, as you mentioned in an other thread
    Indeed ...
    Please feel free to leap into threads where it looks like I've missed something, Ingo. (Always a relief when I know someone's got my back.)

  • Cant Restore Ipod Touch - Unknown Error 1604

    Can someone please help. I went to connect my ipod touch to my itunes and it told me that the ipod needed restoring and updating. Updated it and clicked restore - tried to restore it and came up with the message "could not be restored. An unknown error occurred (1604)." Any help would be appreciatd.

    Ok, I've been trying to fix this for 3 DAYS!!! But, I finally found the answer an hour ago and my Touch is sitting next to me happily syncing away. Rather than let someone else go through the pain I've been experiencing I thought I'd share how I fixed this.
    After trying all the various suggestions (re-installing, another PC etc.), this is what I did:
    When you get the 1604 error click 'ok' but keep your iPod plugged in
    Go to 'Task Manager' and find the 'iTunes' process
    Click 'End Process' which will terminate iTunes
    (Remember, don't unplug your iPod!!)
    Start up iTunes again
    iTunes will then recognise the iPod
    Click 'Restore' and you should be ok
    Some of the other suggestions might also work for you but just thought I'd give you another option.
    Good luck, I know how frustrasting this is!!

  • Error msg saying unknown error PLEASE HELP

    Hi my iphone 4 died over night so i woke up this morning and put it on charge through a wall charger a few hours passed and i have got back and the little white bars are still circling so i pluged it into the computer and its still doing the same thing and a msg comes up saying itunes could not detect device unknown error OxE8000065. Please help i have very inportant phone calls this morning

    thank you so so so so much that worked

  • Unknown Error -48 HELP ME i can't save my iTunes library

    whenever i try to transfer music to my iTunes Library, it transfers fine, and i can listen to it for then. However once i close iTunes, then open it back up, none of my music is there anymore, and i get an error message that says "the iTunes music library file could not be saved. an Unknown error occurred (-48). i have no idea how to get my music files to save, i even have all the music in the default my music folder that it says in the advanced options in iTunes, so please help me, i can't figure this out.

    Hello ArtyJP,
    You can give this a shot to correct the permissions on your computer. I know you have Windows 8, the Windows 7 will still get you in the right place.
    iTunes: Missing folder or incorrect permissions may prevent authorization
    http://support.apple.com/kb/ts1277
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • ITunes cant open-unknown error (-50) HELP

    My Itunes8 was working just fine and then all of a sudden i kept getting "The itunes applications could not be opened. An unknown error occured (-50)." i tried repairing the program, uninstalling it and then reinstalling it but i keep getting the same thing. if someone knows the solution to this please i need your help. i have no clue what this means and ive been searching the internet for days to find a solution. i need my itunes or else my ipod is useless i tell you useless.

    What happens if you try to start Quicktime? iTunes cannot work if QUicktime doesn't.
    If QUicktime does not launch go to your control panel and try to start QUicktime preferences. Give the text of any error message in full.
    Have installed any of the following:
    ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter
    They are bad news for Quicktime.
    If you Quicktime works normally, work through the following troubleshooting article for iTunes.
    XP
    http://support.apple.com/kb/TS1421
    Vista version
    http://support.apple.com/kb/TS1717

  • ITunes showing unknown error 1418 - Help!!

    Ok, so I got my new 5th Generation iPod for my birthday to replace my iPod mini. I put all my old music onto it and listened to it today with no problems.
    However, I'd bought 2 albums from iTunes last night and was annoyed to find that they had not synched onto the iPod.
    When I got home I plugged my iPod in and it started saying "do not disconnect" straight away...when it was finished I dragged one of the albums I'd bought so that it would synch onto the iPod - this is where the problems started:
    1. It started saying that a music file on the iPod itself was corrupted and unreadable.
    2. I ejected the iPod and tried again, and again...it would always show "do not disconnect" and was untouchable in iTunes. It would still work fine when not plugged in though.
    3. When I last plugged it in iTunes claimed to not be running properly and had to be shut down. I also restarted the whole computer.
    4. I have now decided to restore the iPod to its factory settings to remedy the corrupted file situation but when the restore process is taking place a message comes up saying that the iPod cannot be restored due to an unknown error 1418.
    5. My iPod now says "do not disconnect" in an MSDOS-style screen (it's all gone black and white and fonts are smaller than usual) when it is connected and when I disconnect it it just says that it must be restored and plugged in...so it's all a viscious circle.
    I'm sorry this has been so long but I wanted to include as much info as possible so that someone might help??!
    PC   Windows XP   iTunes 7.0.2.16

    Having read another post with a similar issue I'm going to try to disconnect my iPod while the restore bar shows up on the screen, then reconnect it...
    Does anyone have any other suggestions or tips/hints to try?
    I already have tried what the site said to do re. error 1418 but nothing worked and am now getting desperate!

  • Random selections of mp4 videos won't sync, convert for iPhone option in iTunes comes up with unknown error 2002, help please!

    I've been having massive issues copying mp4 video files onto my iPhone 4 from my windows 7 (64 bit) pc.
    I converted a large number of avi files into mp4 using aiseesoft movie converter and most of them work just fine.
    However about a quarter of the files with no Obvious difference in size and converted the same way will not sync.
    Instead a message appears saying these cannot be played on the iPhone.
    Also when then trying to use the iTunes convert for iPhone function It fails for unknown error 2002.
    Any help on why this is happening and how to stop it would be greatly appreciated.
    Thanks

    When the videos are in the Movie library, try using the Create IPod and iPhone Version in the Afvanced tab of iTunes.

  • Unknown error (-69) HELP!!!!

    when I try to update my iPod this error appears: ""attempting to copy to the disk "MY IPOD" failed. an unknown error occurred (-69).""
    So i cleared all the songs of my iPod and tried moving them manualy but the error message still popped up. So i tried syncing it again but the error message came up. Now i only have 300 songs on my iPod out of my 1000 and something I have on iTunes.
    How do I stop this error message and update my iPod again??

    See if this helps: iTunes displays a -69 error when syncing iPod

Maybe you are looking for

  • What is the SMALLEST SGA for 10g you can have on Windows OS?

    Hi all, We are setting up a server that will be used for some DBA classes. Each student will get their own database instance to play with. For this reason, we want to try and create the SGA's with the SMALLEST possible amount of memory, so that we ca

  • How do I fix a proxy server error on my ipod?

    My ipod shows a proxy server error HTTP every time I try to connect to the internet.  It used to be fine and the started doing it about a week ago.  Does anyone know how to fix it?

  • How to create Support Project

    Hi, We using SOLMAN 7.0 and are in Support Phase now, so need to create support project in SOLMAN. Please advice me for creating SUPPORT Project in system

  • Time Machine  Problem with Apple Programs after Restore from A&I

    Ok here is my situation. I originally did an Archive and Install before Installing Leopard. I was having performance issues with Photobooth and Time Machine. So, I decided to back everything up and do an Full Restore from Time Machine. I resotred fro

  • Server Admin Crashes: Thread 6 NetBoot

    Every time I start my Server Admin Program it crashes and cannot update the services and cannot load some of them.  When I click on DHCP I know it is running but it will show no connected clients. Netboot Will Not Even Populate. I get several errors: