Unknown error -42408

Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 531s
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0020B1E40C5A0400
Current user is an administrator.
The current local date and time is 2012-03-27 01:42:16.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is not supported.
Core Media is not supported. (16008)
Video Display Information
NVIDIA , NVIDIA GeForce 6150SE nForce 430
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {C0184640-66C0-432A-9F6E-DBDD508EC53A}
Description:    NVIDIA nForce Networking Controller
IP Address:    192.168.1.108
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:    Yes
DHCP Server:    192.168.1.1
Lease Obtained:    Mon Mar 26 23:20:53 2012
Lease Expires:    Tue Mar 27 23:20:53 2012
DNS Servers:    209.18.47.61
        209.18.47.62
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-14 19:03:47.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Those are my diagnostics. Can someone help me out here?? i don know what is going on with my iTunes
Thanks Thanks

Then , on step 7 and 8, I found out that my SC Info does not have "SC Info.sidb" and "SC Info.sidd" (It is an empty folder)
That's interesting. That might indicate damage to the SC Info folder itself (making it impossible for the configuration files to be created inside it).
By way of experiment, let's see if we can force iTunes to create a new set of folder and files.
Restart the PC. Now, rename the SC Info folder SC InfoOLD.
Try to launch itunes again. This will probably force iTunes to attempt to do a repair install of itself.
Does the repair install go through okay? If so, does ITunes eventually launch without the 42408?

Similar Messages

  • Ipod no longer authorized (unknown error -42408)

    posted this at itunes site as well.
    out of blue, having problem i've never had syncing my 60G ipod.
    for years have been syncing this ipod with my itunes on my macbook (only). for the past few times (?month or so), i'm getting an error message when i try to sync that first says, the ipod/macbook is not authorized for this ipod (which it always has been).
    then it asks me if i want to authorize it. when i hit "authorize", it brings up an old itunes account i had and asks me for the old password, which i enter. then i get an error message that says:
    "unknown error -42408. error in itunes store. please try again later."
    how do i fix this so that i don't get this error message and can continue syncing with my most recent account, which has NEVER been a problem in the past?
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    I have exactly the same problem. My iPod is a 30GB one from 2005 or 2006 (I don't know how to identify its category). When it was new, I had a PC; then a year and a half ago I switched to a Mac and got everything transferred ok, and have been synching the iPod to the Mac with no trouble since then. (Well, slight trouble, because the iPod is now very full, and I haven't figured out the best way to synch "almost everything", but so far I'm managing somehow.) But just before leaving Moscow March 10, I wanted to synch and recharge the iPod, and got the same problem, with the same sequence of messages described at the start of this thread. So I only recharged it. Now I'm in Amherst, tried again, exact same problem. So now only recharging again.
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  • An unknown error (-42408)

    Cannot connect to the iTunes Store because of an unknown error (-42408)

    Hi
    I know this thread is a little old but I thought I would leave the solution I found that worked for me. I'm on a mac mountain lion.
    I tried uninstalling reinstalling and that didn't work.
    You may want to back these folders up before trying this.
    1) Quit iTunes.
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    AirTrafficHost.framework
    CoreFP.framework
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    iTunesAccess.framework
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  • What do I have to do with : unknown error (-42408) ?

    Hello. I would like to know what do I have to do with this unknown error (-42408). Thank you.
    iPodtouch 8 Go, 2nd generation
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    I would look at the previous discussions with the same error.  You can find those on the right-had side of the page under the heading: More Like This.

  • TS1717 I keep getting an "unknown error -42408 message and it won't let me buy music?

    I keep getting an "unknown error-42408" message when I try to buy music - it then tells me to try again later, which I have done. 

    Hello suesq75,
    This error message indicates that there are one or more components of iTunes that are missing or damaged. Reinstalling iTunes should resolve the issue.
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  • Hey. I can not sync my iphone with my macbook air. It will not download my purchased music. Writes that there was an unknown error (-42408). Is there anyone who can help me.  Sincerely jimmi

    Hey. I can not sync my iphone with my macbook air. It will not download my purchased music. Writes that there was an unknown error (-42408). Is there anyone who can help me.
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    Hey joshuafromisr,
    If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    http://support.apple.com/kb/HT1925
    or here:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    http://support.apple.com/kb/HT1923
    Best,
    David

  • Cannot connect to the iTunes Store because of an unknown error (-42408)

    Sometime - like about 3 times a week - when i sync my Ipod with itunes 9.0.3, I get a message saying that I am not authorised to play some songs on my iPod. I then have to authorise my computer for a previous apple ID. Usually, this authorisation fails with an error code 42408 when iTunes tries to connect to the iTunes store. I am using the correct (old) apple id and the correct password but get the message "we could not complete your iTunes stores request. An unknown error occurred (-42408)"
    Can anyone shed any light on this and let me know what the solution is?
    Thanks

    Thanks. Option 1 worked for me:
    1. Eject and disconnect the iPod/iPhone from the computer.
    2. Open iTunes.
    3. Find a protected song from the iTunes Store (Kind = Protected AAC audio file) in your library.
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    5. Connect your iPod/iPhone.
    I hope Apple fix this soon - it's very irritating!

  • Unknown error -42408 when I try to authorize new PC to play old purchases

    I got a new computer and when I moved my iTunes purchases over, many of them cannot be played. I try to authorize them for this computer and it says "unknown error try again later (-42408)" This really blows because I seem to have lost a number of songs to this problem. Songs I purchased from other sites transferred fine. Any ideas?

    With that one, I'd try the following document. (On Windows 7, I'd start with the section about User Account Control.)
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  • HT2311 I'm trying to down load iTunes 11.1.4, after down load unknown error (-42408) appears and it says problem with i

    I'm trying to download iTunes 11.1.4, after download i have still got version 10.39 and when I open iTunes uknown error (-42408) appears and it tells me error at iTunes. please help

    Hello phoebe187,
    The following article provides steps for resolving this error and getting iTunes working again.
    iTunes for Windows: "Error 7" message when opening iTunes
    http://support.apple.com/kb/TS3074
    Cheers,
    Allen

  • Error: unknown error (-42408) upon opening itunes 10.7 on imac with OS10.6.8

    I get the error below when I open itunes 10.7 on my imac running os10.6.8. This started happening when I upgraded to itunes 11 but did not like the interface. I restored the previous version from Time Machine. Then started getting this error.

    issue resolved for the moment.  Although the new version of iTunes was not starting on it's own with the iMac.  It did start up once I conected my iPhone to the computer...

  • HT1338 what is unknown error -42408 has anyone encountered this problem?

    i tried downloading the newer version of itunes after 10.6.8 so i could sync my new iphone 5 but the iphone wont register on the itunes. now itues is saying this unkmown error has occured, can anyone help?

    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
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    http://support.apple.com/kb/TS3694
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    http://support.apple.com/kb/ht1808
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  • Unknown error (-42408) it says I'm not connected to internet?

    I was able to download latest version of itunes but I cannot get into the store and when I clicked the HELP it said I'm not connected to the internet.
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  • I get unknown error -42408.

    it says my computer is not authorized to use itunes. whaaaaaaaaaaaaaaaaat?

    I had the same problem and tried many fixes including removing the SC Info Folder, etc. Finally I realized that when I typed "iTunes" in the start menu I was activating an older shortcut. I looked and I realized that there were two iTunes shortcuts in the Start menu. I checked the Properties of the shortcuts to make sure which was which and deleted the older one. No more problems.

  • Authorization Error ( -42408 ) for iTunes / iPod

    suddenly, itunes invalidated purchased tunes on ipod at the time of sync due to the use of unauthorized computer, which i've been using past years and synced the same ipod almost everyday.
    then, i tried to authorize my computer by typing in UserID and password for itunes store. Then a popup displays the failure of authorization due to the unknown error (-42408).
    the process below was repeated for 4 times to eliminate any possibility of human error... i repreated itunes > store > authorize computer. the password and id were confirmed to be correct by logging onto itunes store account.
    the only special condition would be that the last time, i used ipod until complete exhaustion of its battery charge. nothing changed other than this. ipod was manually rebooted during the attempt to correct the above-mentioned problem. i'm completely lost about why it's happening and how to fix this...

    SOLVED !!
    i found this article: http://discussions.apple.com/thread.jspa?threadID=2339866&tstart=0
    and followed this method: http://support.apple.com/kb/TS1389
    The trick was to log out and log in from the account. (i was using the admin account whole time so it's like re-log in. )
    by doing that, iTunes didn't even prompt me to authorize at all.
    thank you all for your hearted support.

  • What is error 42408

    literally every time that I "should update" my software, as told to me by the software update system thing, and I listen to it, it screws up itunes, why? now whenever I open itunes, "unknown" error 42408 comes up.  What is error 42408? Unknown.  What I do know, is that now the remote app that I spent forever trying to get to work on my iphone now no longer is able to connect to itunes so clearly something is wrong.  It seems that people who experience this error experienced it with itunes 11, which my itunes keeps telling me to get, and they fixed it by downgrading to itunes 10.7, which I have. When itunes tells me to get itunes 11, I thought, sure why not, maybe it'll fix unknown error, but when I click "download," system update comes up and takes a minute and a half to tell me I am up to date, but it doesn't download the new itunes(I'm on osx10.6.8 btw).  Last time I uninstalled itunes and downloaded a new version/the same version, all 2500 songs I have were deleted and I just want to avoid that hastle. any suggestions?

    Run through this list of fixes, it will get fixed eventually.
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