Unlimited anytime calling plan and calling feature...

I have Unlimited anytime calling plan and it says that I can have up to 3 calling features at no extra cost -
I already have privacy and caller display as 1 calling feature But when I try to order 2 additional features it says there will be a charge of £6.
Has anyone else tried this , am I reading it wrong ?
Ta,
Del.
Solved!
Go to Solution.

Yes the three calling features are 1471,1571 and privacy.
Don't BT provide these free of charge anyway ?
Del.

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Anytime call plan and hub phone?

I have been a BT customer for almost a year now, and have upgraded to anytime call plan, and i use 2 hub phones.
I use the hub phones just like landlines, i make and recieve calls all the time wether computer is on or not.
I am just wondering now, will my anytime UK free call plan prices still count, or will i be charged the minute rate for using hub phones?
Appreciate any info
Solved!
Go to Solution.

Two possibilities to consider.
Assuming she doesn't have one already, you could get your daughter a basic unlocked mobile phone for less than £20. Then you can get a SIM-only deal from a supermarket (think beef lasagne) for a tenner a month for 500 minutes of calls and 5000 texts. You'll probably need to stress that it's 500 mins and 5000 texts a month, not a day.
You could spend a one-off £30 on the recently-reduced BT6500; looks like a bargain right now. If gentle persuasion doesn't work you could then block calls to mobiles.
You can click the white star next to this message if you think it was helpful.

What does call failed and call busy mean?

I call my bf on Skype every time I see him on there and it rings and eventually it says call failed and sometimes it will say call busy, what does call failed and call busy mean?

WuTom wrote:
If a call is marked as "Call ended" does this guarantee the other person ended the call, or can it also mean the call disconnected or was dropped?
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Hi WuTom,
From experience, it depends on the platform which you are using. In my case, my boyfriend is using Skype for iPhone and I am using Skype for Mac. Sometimes I find that the "Call ended - Call dropped" is the result of bad internet on my or his part. "Call Ended" on its own could mean one of two things, among others:
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Call function and call customer function

Hi
Can anybody let me know what is the difference between CALL FUNCTION AND CALL CUSTOMER- FUNCTION .
i know call customer- function is used while we r working on user exits .
but is their any specific reason of difference ...
Thanks

CALL CUSTOMER-FUNCTION function_exit parameter_list.
Effect
This statement can be used in programs delivered by SAP. It includes the function module exit specified in function_exit . The function module exit is a customer exit. In an SAP program, it enables you to call a function module provided by SAP and implemented by the customer.
The indicator function_exit must be a three-digit text field literal. A function module exit is specified by SAP using the transaction SMOD and can be activated using the transaction CMOD in customer systems.
Specifications by SAP
An empty or partly implemented function module must be assigned to the function module exit using the transaction SMOD. The name of the function module consists of EXIT_, the program name, which contains the statement CALL CUSTOMER-FUNCTION, and the three-digit indicator in function_exit. The interface of the function module is completely defined by SAP.
Activation in the customer system
The transaction CMOD enables the customer to implement the source code of the function module within an enhancement project and to activate the function module exit. If the function module exit is not activated, the statement CALL CUSTOMER-FUNCTION is ignored. If the function module is activated, the corresponding function module is called in the same way as the general function module call.
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CALL FUNCTION func
Syntax
CALL FUNCTION func { parameter_list
| parameter_tables }.
Effect
This statement calls the function module specified in func. The identifier func must be a character-type data object, which contains the name of a function module in uppercase letters during the statement execution. Each function module of an SAP system has a unique name, which is why you need not specify the function group.
Use additions parameter_list or parameter_tables (as of release 6.10) to statically or dynamically assign actual parameters to the formal parameters of the function module and return values to the non-class-based exceptions.
Note
If the name of a function module is specified by a constant or as a literal, the extended syntax check can check the statement.
Exceptions
Catchable Exceptions
CX_SY_DYN_CALL_ILLEGAL_FUNC
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Cause: The called function is unknown.
Runtime Error: CALL_FUNCTION_NOT_FOUND
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Cause: The actual parameter does not have the length expected by the function.
Runtime Error: CALL_FUNCTION_CONFLICT_LENG
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CX_SY_DYN_CALL_PARAM_NOT_FOUND
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Runtime Error: CALL_FUNCTION_PARM_UNKNOWN
plz reward points if it helps

Upgrade Calling Plan and stilll incur overages...Hogwash

Dear Verizon,
I recently began a new job and after a short stint with a company phone I decided it would be simpler to just upgrade my phone to unlimited and circumvent the need for another bulky phone in my pocket. I also have began talking to and texting a sweet blonde haired blue eyed gal on another network. Before I upgraded, I closely monitored my minute usage and text messages to avoid costly overages and to see if unlimited talk and text was really necessary. As I would approach a limit i would upgrade the phone plan to avoid the extra cost and, as I thought, steered clear from a $300 phone bill. I changed my calling plan twice, ultimately to Unlimited talk and text as i mentioned earlier. To my dismay I saw my monthly bill was $300 this month, I calmed myself down and called a soft spoken customer service associate who kindly explained that I was being billed overages due to the PRORATED minutes and texts that incurred as I upgraded from the previous plan. ...
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Thanks but No Thanks Verizon.
If AT&T's service was medicore, I would switch.
Colton Janes

It's possible you can get the overages covered by asking the CS rep to BACKDATE the plan change to the beginning of the billing cycle; then you will be covered for the whole month. Pay the unlimited pricing for the entire month, and have no overages. SInce the bill has already been generated, they may not go for that....but it's worth a shot.
If you were "approaching your limit" when you made the plan switch, then you would be getting overages with prorating....
For example, you were on the 450 minute plan, but one week into the month, you saw had used 400 minutes....so you switched to the 900 minute plan. One week on the 450 minute plan would net you about 100 minutes allowance for that week - so you'd have an overage of 300 minutes. The remaining 3 weeks on the 900 plan would give you an allowance of about 600 for the remainder of the month - or less if you switched plans again. It's tricky, it's going to get you almost every time, and the way to avoid it is to BACKDATE the plan or have the new plan start at the beginning of the next billing cycle. If you are already over, backdating is the only way. Saavy reps MAY tell you that, most will not, and just let you find out whenyou get the bill.

Calling Plan and Upgrade

Appologies to clutter another thread about the upgrade but i cant find any info on this question
To upgrade i will need to start a new contract. Is that all that will change? will my current package be affected?
Currently have unlimited anytime calls.
On the main package page it now shows that the top-end package is only Weekend and Evening calls only and you have to pay an extra £4.90 a month to make it Unlimited Anytime.
I stumbled across the the following on a reply to an article.
[quote]It's worth noting that for existing customers BT are cancelling their BT Broadband talk subscription at the same time as the upgrade[/quote]
Im not exactly what that means, or if this is even related to anyone in infinity on an unlimited call package.
Hopefully someone can clear up if my package says exactly the same as i dont want to be getting hit with a calls bill.
Also it says that i will have to start a new 12 or 18month contract depending on current one, but when i procede with the online upgrade i get to the end and it does not infrom me what new contract lenght i am entering
Regards

The only thing that will change is the speed and the contract. all other aspects of your service and billing will be unchanged.
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Problem with call forwarding and "call divert"

I have been receiving calls lately and a dialogue box pops up and says "fowarded call" with a button that says "dismiss" - I'm not sure why or how to disable this. in my settings I have call forwarding turned off. Also when I make calls I sometimes see messages saying something about call forwarding active or active diverts. Again I have call forwarding turned off and I see no settings for divert. How can I fix this?
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I've spent six or seven hours with T-Mobile tech support, with five different tech people over a period of several days and several phone calls, and they can't figure it out; their final and "best" answer is that it's a blackberry problem, that the issue has been addressed and identified as a "known issue" and a "trouble ticket" has been created. I contacted RIM and they directed me to their archived troubleshooting and to this forum, so I still don't have an answer. And T-M had no answer when I told them that this feature worked just fine from Jan. '07 through Aug. '08. T-Mobile offered to put me into a different device, the T-Mobile wing, which by fair assessment, looks like a piece of junk, and it's window's mobile, which is even worse. I rejected this option.
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CWMS 2.0MR7 intermittent dead air on call-in and call-back for internal and external users

Hello,
I have got a new install of CWMS 2.0MR7 800 users non HA system. During initial testing we noticed that when we call-in or call-back there was a dead air even though the call is connected we don't hear welcome to WebEx....when we hang up and call again it works fine and we hear welcome to WebEx so the issue is intermittent. CUCM version is 8.6
Can someone please advise how do we go about troubleshooting something like this when the issue is so intermittent?
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Hi,
Please check the following:
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3. Please check your network bandwidth for these requirements:
http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/1_5/Planning_Guide/Planning_Guide_chapter_01.html#reference_267DB686BB224EB7A49DE4C783C912E6
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Exchange UM call transfer and call forward.

Hello all,
Looking for some ideas with an issue with Exchange UM call transfer and Lync call forward.
Environment details:
Lync Server 2013 Enterprise Edition
Exchange 2010 UM
AudioCodes M3K with PRI connectivity.
Here are the scenarios:
Scenario 1:
Call comes in via PSTN to Exchange Auto Attendant.
Caller enters user extension
Exchange Calls User
User has Lync Client forwarded to mobile cell phone.
User's Mobile cell phone will ring but user does not answer.
After about 3 rings, Exchange will interrupt the transfer and say "Sorry, I cannot transfer you to that extension"
On the Exchange UM server event log, we see the following event: "
An error occurred while transferring a call to
[email protected]. Additional information: The call transfer type is "Blind.", the transfer target is "phone number", and the caller ID is: "a12b63b6-0da0-424d-87b1-b11bde4685ca".
The VoIP platform encountered an exception Microsoft.Rtc.Signaling.OperationFailureException: Failed to transfer, successful refer notification not received
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   at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result, String operationId)
   at Microsoft.Rtc.Collaboration.Call.EndTransferCore(IAsyncResult result)
   at Microsoft.Rtc.Collaboration.AudioVideo.AudioVideoCall.EndTransfer(IAsyncResult result)
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FailureReason = 0 during the call with ID "a12b63b6-0da0-424d-87b1-b11bde4685ca". This exception occurred at the Microsoft Exchange Speech Engine VoIP platform during an event-based asynchronous operation submitted by the Unified Messaging server.
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Scenario 2:
Call comes in via PSTN to Exchange Auto Attendant.
Caller enters user extension
Exchange Calls User
User has Lync Client forwarded to mobile cell phone.
User's Mobile cell phone will ring but user presses ignore on cell phone
Once ignore is pressed, cell phone voicemail will pickup so Exchange will complete the transfer.
I'm don't believe Exchange UM has a no-answer timeout setting for call transfer and i'm not sure if a setting on the gateway can resolve the issue. Any ideas on how to resolve scenario 1?
Thanks,
Prashanth

Can you confirm that you haven't enabled voicemail escape?
Voicemail escape is set to 15 seconds by default if enabled and not specified.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
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UCCE 7.2.X - Calls Answered and Calls Handled

Has anyone experienced an issue in UCCE 7.2, where the calls answered does not seem to be reporting correctly? In this case we are seeing that the calls answered figure, is less than the call handled. The Handled figure seems to be correct when you take into consideration the calls offered, error calls, abandoned calls etc. Webview historic call type reports are reporting what is in the Call Type Half hour tables so not an issue with webview. We have tried to replicate various scenarios but cannot replicate the instance where the answered call is not counted. We have also reviewed the ICM scripts but have drawn a blank.
I have attached a copy webview report that shows the disparity we seem to be having. Any ideas would be much appreciated.
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Hi,
this is not necessarily an error.
- Calls Answered value increments when the call has been answered (the moment the agent picks up the phone).
- Calls Handled value increments when the call has been handled, in Cisco terminology, the wrapup state has ended.
If you take into consideration a simple fact, that a call may be answered within one reporting interval (in UCCE 7.2.x it's 30 minutes), and "handled" in the next interval, you can easily see two different numbers.
For instance, six customers call between 10:00 and 10:30. All calls are answered by an agent the moment they arrived. Five calls end before 10:30. But one of them is a demanding customer, and the call ends at 10:40. What you'll see is 6 for CallsAnswered but only 5 for CallsHandled.
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G.

My calling plan and line rental are not shown in M...

When I look in My BT at 'My Services' under Phone, it shows Unlimited Weekend Plan - correct.
There is no mention of the Anytime Calls package that I am actually paying extra for, although this does show up on my previous bills. There is also no mention of the Line Rental Saver package that has also been paid for.
WHY?
Dave

The two telephone companies I use (no names) are probably equally awful for their not giving an accurate picture of what they do before putting a corporate hand straight into my bank account. The obvious inference is that they are dishonest which would, I might think, impact on their image and sales. What I have learnt to do is to complain immediately when there is an unexpected charge. People who operate by stealth usually withdraw the hand pretty smartly when they are challenged.
Good luck,
Art

Unlimited anytime & Mobile plan

Hi I added a mobile plan to my package 6months ago and it has been nothing but trouble. I pay £5 per month and get unlimited landline calls to Uk mobiles at any time of the day or night subject to fair use policy. A fair use policy of 1,000 minutes a month applies & if I do get close to 1,000 minutes a text will be sent to my landline to warn me and tell me the day my minutes will be reset. Standard rates for calls over 1,000 minutes within a month apply. The first bill I received, charged me for mobile calls made only to my partners number. I rang up bt to query this, and they refunded me back my money, as I had not gone over the fair usage policy. The latest bill I received did the same thing apart from this time they charged me for all the calls made to my daughter's mobile. I rang bt, they confirmed there was a problem, said they would pass it on to some department and that some one would ring me the following Monday. 3 weeks later I still had not received a call, so I rang them. I got through to Diana and ended up having a slanging match, the problem is no one knows about this mobile plan as it was only offered to selective customers and was on a trial basis. After logging on to my bt and looking at my itemised calls, all my mobile calls are free apart from the calls to my daughter. It doesn't make sense, I haven't exceeded my 1,000 minutes and I have never in 6 months had a warning text telling me I'm about to exceed them. Can someone please help!!!!!

Hi Lakeiya9
Welcome to the Forum.
I can have this investigated for you, please send us an email by filling in the form on my profile.
You can click on the link for this form in the section 'About Me'.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

What's the meaning of Forward No Coverage at Call Forward and Call Pickup Settings

hi All,
Please, I have a CUCM and I need to understand the meaning of the follow configuratio at the line:
Forward No Coverage Internal
Forward No Coverage External
Forward on CTI Failure
Could you explain to me by a easy way?????
How can I do a test?
Thanks a lot

Actually the no coverage is not only for DNs in line groups. The way no coverage works is that you set a CF setting on any phone (doesn't need to be in a line group), and you send them to a hunt pilot. ie CFB to a hunt pilot
In the hunt pilot for the Forward Hunt No Answer/Forward Hunt Busy you choose:
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HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

Unlimited anytime calling plan and calling feature...

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