Unlimited World - unable to call landlines (AUSTRA...

Hi,
Apologies for having to create a thread about this, however I'm unable to access the support page (keeps saying, "Error, please reload this page" when trying to select a category).
I have an active Premium with Unlimited World subscription (the free month offer), however I am unable to call any local landlines, it keeps saying "Not enough Skype credit."
I've read all the troubleshooting guides, saying to check you have an active subscription, etc etc... My account definitely shows an active Unlimited World subscription with unlimited minutes, and when looking through the Skype application it says I have 2 Active Subscriptions (assuming, Premium + Unlimited World).
Any help would be very appreciated.
Solved!
Go to Solution.

Are you calling domestic landlines (not business landlines)?
Are you using the correct dialstring? - +61 xxx xxx xxxx
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Unlimited World - unable to call landlines (BRAZIL...

I did the tests, I have Unlimited World + premium enabled on my account, I put the prefix and yet I can't call any landline to Brazil. Please help

Hi,
Brazil is not included in this subscription
You can make free calls to following destinations:
Argentina
Australia
Austria
Belgium
Canada - (incl. mobiles)
Chile
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guam
Hong Kong SAR - (incl. mobiles)
Hungary
Ireland, Republic of
Israel
Italy
Japan
Korea
Luxembourg
Malaysia
Netherlands
New Zealand
Norway
Poland
Portugal
Puerto Rico
Russia - St Petersburg
Russia - Moscow
Singapore - (incl. mobiles)
Slovakia
Spain
Sweden
Switzerland
Taiwan
Thailand - (incl. mobiles)
United Kingdom
United States - (incl. mobiles)
Venezuela
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Does Unlimited World include free call to China?

I just added Unlimited World but when I call a China phone # skype still asks to buy credit. So does this subscription include call to China or not?
Thanks,
Yi

Hello,
The promotion includes Unlimited World subscription, which does not cover calls to China. Please see the full list of included countries here: http://www.skype.com/intl/en/offers/skype-with-love/?intcmp=ch1-SkypeLove-side
Anna
Assinaturas / Skype Premium / Contacto com atendimento ao cliente da Skype /
Se a minha resposta foi útil, dá Kudos ↘. Obrigada! Eu posso não responder às mensagens privadas não solicitadas.
Si mi respuesta fue útil, dé Kudos ↘. Gracias! Puedo no responder los mensajes privados no solicitados.

Unlimited world can't call italy number

I would like to call xxxxxxxxxxxxxc vodafone support. But it said not enough credit. Can you tell me why? As I subscribed unlimited world already. Thanks.

ucex wrote:
I would like to call xxxxxxxxxxxxxc vodafone support. But it said not enough credit. Can you tell me why? As I subscribed unlimited world already. Thanks.
Hello
According to your account the Italian # you are calling is classed as a cellphone # and not covered by the Unlimited World Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited world 1 mth calling don't work

I have used Unlimited world 1 month already several years. I moved my location from Northen Europe to Central Europe. Here I can not call even I just have got information from Skype that new packet is delivered. I have bought Skype saldo and then I can call. I use iPad 3 with latest iOS version. Can someone help me?

Hello
You are trying to call to India. Please note that India is not included in the Unlimited World Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Unlimited World Subscription and Call Forwar...

I have a Skype number and a U.S. Canada subscription. When I try to forward to a local number, I am told that I need Skype Credit or a Subscription. But I have a subscription.
I have tried this from both the browser and the windows desktop app. I have the latest version installed.
Please help!

I have skype unlimited subscription but when I call it says Skype credit is require. Then what is use of free unlimited subscription and I can not access tools easily its very difficult to find help tools help me to make free calls

Unlimited World - can it be used for Russia landli...

Hi, everyone.
I need to make calls from Australia to Russia landlines (NOT Moscow and NOT St.Petersburg).
I looked at Unlimited World subscription :
Subscriptions > Calling landlines
Unlimited World - Calls are unlimited - AU$13.49/month
Available countries : Russia.
It says Russia without mentioning any restrictions on which cities I will be calling.
I am saying it cause Russia is a very special country from call rates perspective, as quite often it has special (low) rates for the capital cities of Moscow St.Petersburg.
I will be calling to other cities, so I am a bit concerned if Unlimited World subscription will cover my calls.
Someone on this forum mentioned that it may not be covered by T&C for the plan itself does not say anything like that (or probably I failed to see it).
Thank you.

According to the Skype rates page, the Unlimited world plan includes (both areas):
Russia
Russia(Moscow, St Petersburg)
So that seems to match up with the Unlimited Russia Subscription which is more expensive. It would seem wise to stick with the Unlimited World plan even if you have no need for those two cities or the rest of the World plan (due to it being less expensive).
It breaks down the Pay As You Go rates like this:
(AU)
Calling - per minute 1
excl. VAT
Russia
6.8¢
Russia - Mobile
11.5¢
Russia - Moscow2
3¢
Russia - St Petersburg2
3¢
That leads me to believe most everything should be covered EXCEPT for mobiles. So unless there is something else unique or restrictive about the number, I don't see how it won't be covered.

Re: Unlimited World Subscription Not Working

Hi, I just bouhgt the world unlimited calling package, and tried to call my house in South Africa on the land line. Credit was still deducted from my account?
Please explain, why?

Unlimited World covers South Africa landline numbers. It seems you called a mobile number and since subscription doesn't cover SA mobiles it was charged from balance. If you search South Africa on the rates page it should list Unlimited World only under "Calling landlines"
For mobiles Skype has 60 & 120 minutes. You can find the page here: http://www.skype.com/en/rates/
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Unlimited World coverage - But unable to call to T...

Hi Skype,
I have recently subscribed for Unlimited countries Landline with first month free - trial.
I checked the coverage covering Taiwan and Hong Kong. When I tried to make a call to a Hong Kong phone number, it works fine. However, it did not work and I was asked to purchase Skype Credit when I tried to dial a Taiwan phone number.
What is the reason? =(
Best Regards,
Lance_Skype

Hello,
I recommend to check our FAQ to see which countries are included in the Unlimited World special offer (mobiles/landlines): https://support.skype.com/en/faq/FA12390/what-is-the-unlimited-world-special-offer?frompage=search&q...
Or you can also see here at bottom of page: http://www.skype.com/go/unlimitedworldtrial
Call landlines and mobiles in: Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, Thailand, United States.
Call landlines only in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

Unlimited World calls to Sweden

I have been making Skype calls to Sweden for about 5 years and always thought, for some reason, that I needed both Unlimited World AND Skype Credit. I call to a cell phone from both my cell phone and landline. My daughter told me I didn't need Skype Credit if I had Unlimited World, so I let my Skype Credit expire. Now, however, when I try to make the call it tells me I don't have enough Skype credit. If I need Skype credit, why would I need Unlimited World. When I click on my Unlimited World subscription it says I can make landline and cell phone calls to Sweden. What am I missing or doing wrong here?
Solved!
Go to Solution.

Hello
The Unlimited World Subscription allows calls to Swedish landlines only - not cellphones. To call to cellphones in Sweden you require either credit or a dedicated Subscription. Hope this clarifies the situation for you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Forwarding to Skype using Unlimited World?

Help please.
I urgently need to forward calls to my Android, to my desktop Skype. I am expecting a call about a job interview, but my phone is broken.
I just signed up for a trial of Unlimited World.
What are the exact steps I need to take to enable forwarding to Skype from mobile, considering that I am now using UW?

nhappl wrote:
I have an unlimited World subscription but when I try to use my Skype to Go number to call my daughter in NZ, I get a message saying that I need to buy more Skype Credit?! This number worked fine before I had the subscription.
Is your daughter's phone a mobile phone? If so, calls to mobiles in New Zealand are not covered by the Unlimited World subscription, and require Skype Credit.
The Unlimited World subscription covers calling to around 40 countries. For most of those countries, it only covers calls to landline phones. For a few countries, it also includes calling to mobile phones as well as landline phones. Click on "Subscriptions" below, then look for the link showing the countries covered by the Unlimited World subscription. It will break out the countries where calls to both landline and mobile phones are covered, and others where calls only to landline phones are covered.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Unlimited World subscription but unable to call co...

Hi,
I have a unlimited world subscription and for some reason I'm unable to call to one of the countries that are in the list (Brazil), the phone I'm trying to call is a landline. Do I need to re-subscribe so the new countries for the unlimited world subscription works with my account?
BTW, I am using the format: +(country code) (area code) (number)
Thank you

Hi,
Unfortunately, as you initially purchased your subscription before the new countries were added, the destination Brazil is not included into your subscription.
What you can do is repurchase the subscription from the webpage, this way when the new subscription period starts (after the old already active subscription is over), the new subscription will be working for you.
Hope it helps,
Anna
Assinaturas / Skype Premium / Contacto com atendimento ao cliente da Skype /
Se a minha resposta foi útil, dá Kudos ↘. Obrigada! Eu posso não responder às mensagens privadas não solicitadas.
Si mi respuesta fue útil, dé Kudos ↘. Gracias! Puedo no responder los mensajes privados no solicitados.

Unlimited World subscription calling landline says...

I get a free voucher for Unlimited World 3 minutes and is activited. I tried to call the australia landline number but it says no credit (Insufficient credit - Add a little Skype Credit to your account to call mobiles and landlines at great low rates)
Do I need to buy credit before I can use use free Unlimited Minutes subscription ?

Johnsir wrote:
Do I need to buy credit before I can use use free Unlimited Minutes subscription ?
Hello and welcome to the Skype Community.
No you don't. Your account shows that you haven't made any call attempts.
With your Unlimited World Subscription you can:
Call LANDLINES AND CELLPHONES in: Canada, China, Guam, Hong Kong, Puerto Rico, Singapore, Thailand, United States.
Call LANDLINES ONLY in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited world cannot call China landline

I am active on my Skype premium + unlimited world subscription (one month free trial), but whenever I try to China landline, it shows I should buy Skype Credit. Could someone shed some light? Thanks a lot.

I got same problem even I bought the credit, it keeps complaining it is an invalid phone number
Why do not skype take care of their customer?

I can't make calls with my Unlimited World subscri...

I signed in for an Unlimited World Premium account but I can't make calls to Mexico's landlines!
I It says that I don't have enough credit, but Mexico is included in Unlimited World.
Help, please! I need to call to Mexico in a few hours.

Hello,
Landlines in Guadalajara, Mexico City and Monterrey are included. If you are unable to call these cities please contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited World - unable to call landlines (AUSTRA...

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