Unlock "iPad disabled" I have the correct passcode available
So my elderly neighbor locked her iPad entering the wrong information too many times. I found where she had it written down for her but I don't know if I can unlock it now that it's been "disabled". Apparently she did the ios 8 update and it asked for her iTunes password and she tried quite a few but not the correct one.
So the question now is can I unlock it for her or if she takes it to the Apple store can they even unlock it for her WITHOUT restoring it. I'm not sure it's been backed up to iCloud or not. I've never touched this thing before today so there's no way to know and she doesn't know either. She doesn't want to lose everything on it of course so before I restore it I would like to know for sure that there's no other option.
Thanks for any help.
IF it's completely disabled and there are no more opportunities to enter a passcode, she will need to restore it In recovery mode. Have her call the Apple Support to check for a backup. Good luck!
Similar Messages
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An elderly friend has given me her iPad to"fix". She has entered passcode incorrectly too many times (I now have the correct passcode). The ipad is now disabled,has never been connected to a computer . Can it be opened without loosing what is on it?
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.htmlhttp://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tbhttp://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Devicehttp://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htmhttp://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
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‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
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Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
My Ipad went into disable mode after my grandchild entered the wrong passcode several times. I have the correct passcode, but I have never synced the IPad. It says Connect to Itunes Diable Ipad. I have many pictures I do not want to lose and I have never backed up. Is there a way to open the Ipad without losing all of my pictures or data.
You should be able to recover any pictures you have taken on your iPad (in Camera Roll), but not application data etc, by connecting, via USB not wifi , to your computer.
If you are using a mac, connect your iPad, if iTunes automatically launches close it, run iPhoto and wait till your iPad is shown under Devices, you can then import all or selected photos.
If you are using Windows, again connect and close iTunes if it starts. Then browse the device using explorer, your photos will be shown on the device in My Computer held in a folders under DCIM (or something similar), you can copy and paste them into which ever folder you want on the PC.
The rest I'm afraid is gone unless you can remember the passcode, sorry.
Hope all goes well.
Cheers
AF -
My iPod Touch keeps disabling my passcode. I have typed the correct passcode but it won't accept it.
My iPOD touch keeps disabling my passcode. I have typed the correct passcode but it won't take. It took it numerous times earlier in the day.
Maybe at one point, you may have miss typed the code when setting up the code. You'll have to factory reset your iTouch.
Try restoring in Recovery Mode:
iClarified - iPhone - How to Put an iPhone Into Recovery Mode
If unsuccessful, try DFU mode:
iClarified - iPhone - How to Put an iPhone Into DFU Mode
After fully restored, set up with one of your back ups:
iOS: How to back up
Or set as new iPod:
iOS: How to back up your data and set up as a new device
Hope this helps. -
Both my iPod and my MacBookPro connect with my home Wi-Fi but my iPad will not even after entering the passcode. I have tried Full shutdown and tried other Wi-Fi's for which I had the correct passcode. My iPad would not connect. Any suggestions?
Hi! I am having the same problem. What's odd is that a few days ago- the ipad was connecting to the network fine. No changes made. Other devices can connect to this network. I have also been able to connect my ipad to other networks.
I have reset all network settings, reset my ipad, reset the router, hard stop reboot, turn on/off wifi connection. what's interesting is that when i click the arrow next to the network i am trying to log onto- the ip address, router, and dns numbers come up automatically and the router number does not fill in (also- this process takes a long time- at least 5 minutes).
any thoughts? -
I have the correct cable but my purchased movies say they are unable to play on my smart TV and they need to be unlocked. Can anyone advise please? Thanks,
It's possible that the DRM (digital rights management) disallows you to port those movies onto a TV. What app are you using? Some apps are 'ipad only' and will not push out to another screen.
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My ipad mini is not connecting to the wifi network. I have the correct network and password chosen, but the message I get is that "unable to join". I have reset my ipad and it still says the same thing. What can I do about this?
Hey Dr kris,
Thanks for the question, and welcome to Apple Support Communities.
I understand that you are having issues connecting to Wi-Fi networks with your iPad mini. The following troubleshooting assistant may lead to a resolution:
Apple - Support - iPhone - Join a network Assistant
http://www.apple.com/support/iphone/assistant/wifi/
For more in-depth troubleshooting, refer to the following article (refer to the "Unable to connect to a Wi-Fi network):
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thanks,
Matt M. -
My daughter has entered the wrong passcode too many times on her iPOD Touch, it is now disabled. When I connect to iTunes, it will not let me go any further until I enter the correct passcode. I no longer get the option to do this, all I get is iPOD disabled. Help Please
Restore the iPod from the computer to which the iPod is synced. For information and instructions, see:
http://support.apple.com/kb/ht1212
If that will not work, you'll need to put the iPod into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
I started to update my ipad but I have an old MacBook and it's really old and I don't have the correct software to update anything. But my ipad is stuck on the connect to itunes screen and wont budge. What do I do?!
Your options depend on which MacBook you have and the version of OS X installed.
To find out: > About This Mac -
i havnt changed my passcose and using the same passcode which i have been using since ages , its still not working, and i am 100 percent sure i am using the correct passcode ?.,
Either way the result is the same... if you forgot (or don't know) your passcode, restore the device from backup on the last computer it was synced with when the passcode was turned on... this will remove the passcode. If you do not have access to the last computer it was synced with, you will have to force it into recovery mode & restore as a new device.
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I have years worth of music on my PC that is about to die. If I get an iPad is there anyway to get the music from my PC onto the iPad? I have the iCloud but my understanding is only music actually purchased from iTunes lives int he cloud. I have music that was legally purchased and loaded to my iTunes account from cd's that I no longer own. I need a new laptop and am deciding between the iPad and the Mac book. I use the computer for music, photos, and web - nothing else and nothing fancy. I don't know that there is a way to save my huge music library without saving it to an external hard drive and then loading it to a new one (does the iPad have a port to plug an external hard drive into?)
First, you would need to make a backup of the entire iTunes folder on the PC. You could get music to the iPad if the PC was still functioning, or you would have to move the music to another computer. An iPad is not a laptop, and does not have a port to plug an external drive into. You can sync music to the iPad from the computer, but you are correct, unless you get iTunes Match, you would need a computer to copy the music to and then sync to an iPad.
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Every time I click on a video icon, the response I get is that I cannot play the clip because I do not have the correct flashplayer. However, when I click to download it, nothing changes. I even tried disabling my security setting but it still did not work. Unfortunately, the troubleshooting help was too complicated for me to figure out. Is there something basic I can do to make firefox work? It does work on Internet explorer, so obviously the correct program is in my computer - it just won't work on firefox.
IE uses a different version of Flash than other browsers use.
1.Download the Flash setup file from here: <br />
[http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe Adobe Flash - Plugin version]. <br />
Save it to your Desktop.<br />
2. Close Firefox using File > Exit <br />
then check the Task Manager > Processes tab to make sure '''firefox.exe''' is closed, <br />
{XP: Ctrl+Alt+Del = Processes tab}
3. Then run the Flash setup file from your Desktop. -
Setup a new iPad because I couldn't restore my old iCloud as my new iPad didn't have the latest software. How do I get my old pictures back?
jessicavw wrote:
Once I find the back up file how do I get in onto my phone without the restrictions code going back on too?
You don't... If you restore the backup, it will restore the restrictions passcode.
Do you have your contacts, calendar, etc, synced to your computer? I'm not asking if you backed up, I'm asking if you synced... In other words, if you open Outlook, or Windows Address Book (I'm assuming you use a PC) are your contacts there?
If you have not been syncing your contacts, etc, you may have to restore so that you can set up the sync, get the contact data off the phone, then set it up as a new phone again, do not restore the backup, and set up the sync with your address book. -
my apple store id is disable! iremember the correct id and passord but is not working, i can acess my account but if i try to buy an application ,its says my account is disable
It's real easy to create a new one and, in fact, it's too easy. I say that because multiple IDs are a PIA. The problem is that anything obtained from the iTunes Store is PERMANENTLY associated with the ID that was used to obtain the item(s). iTunes items can not be transferred from one ID to another and IDs can not be merged.
The problem arises when you want to update an app. If you're doing it from iTunes on your computer, you must log out and back in to get to the correct ID. Then you update and log out/in again to get back to where you started. It's slightly easier if you update from the iPad/iPod device as there is no need to log out/in BUT you still need the correct password for the appropriate ID. Of course, with a disabled ID, the problem is much worse!
A replacement Apple ID makes sense ONLY if you wish to start out absolutely brand new with zero iTunes Store purchases.
If you're really butting your head aginst a wall and you're reasonably close to an Apple Store, my suggestion is that you make an appointment with the resident "Genius" and get his/her help.
One last thought... If your brother actually got a human on the phone to dispute the charges, go there and explain the problem. Of course, if Apple did not accept his explanation of what occurred, that could be the whole issue. Apple believes that money is owed on the account! -
My itunes in computer wont let me transfer my apps to my ipad. I have the latest version of itunes. Please help. When I press sync it says its syncing but at the end the apps are still not on my ipad.
I need help. Hope you could help me.Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US
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