Unmountable Boot Volume, need help. trying to fix the problem via lan if posible?

any information i could recieve from Geek Squad would be appreciated.  i have my computer purchased from best buy that i'm happy with, but my cousin's computer died with the unmountable boot volume error.  i want to use my computer to fix his, or if possible fix his directly from the internet.  any assisstance in this would be nice. thank you.

Hi AngeNeedsHelp!
I hope your cousin got the computer fixed. However,
this Unmountable Boot Volume error is not always fixed by simply reinstalling
the Operating System (OS). In fact, you may need to back up the drive using an
external USB Hard Drive Enclosure.  Even
then the drive may not be readable if there are physical errors/damage, and
this is nearly impossible to do over the internet since they likely cannot boot
the computer?  If there is important
information on the drive I would recommend taking it to a professional such as Geek
Squad® before attempting anything.  Best
of luck!
Matthew|Community Advocate | Best Buy® Corporate
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