Unresponsive USB 3.0 and USB Ports

Hello, Hp, Recently I purchased a brand new USB 3.0 adapter for my front panel of my desktop computer, but also recently I noticed that one of my 2 USB 3.0 ports is faulty as it supplies power but can not operate devices.
A couple days ago I also lost function with one of my back motherboard 2.0 ports, I have been using the exact same usb ports and motherboard for over a year now and only recently have these faults occured. I contacted my retailer who I purchased the USB 3.0 panel from to see if they had any drivers or requirements I needed to install first but they said that it comes default without drivers and should just integrate on connection, they said the product may be faulty, but also they told me to contact my HP support to get the latest BIOS and all chipset driver’s download link.
Which is why I am here, as i could not find them on the HP website so I am asking for someone to give them to me, this is my current motherboard (http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03748942#N95) If someone could please give me the downloads for it, that would be very helpful and any other information that you think is helpful to the situation as I am looking into buying another motherboard if I cannot fix this.
Thanks, I hope this gets solved and have seen that i'm not the only one on here with this similar fault.

Did you try resetting the ports? Here are the instructions for that from the microsoft website:
To disable and re-enable the USB controllers, follow these steps:
Click Start, and then click Run.
Note If you are running Windows Vista, click Start, and then use the Start Search box.
Type devmgmt.msc, and then click OK. Device Manager opens.
Expand Universal Serial Bus controllers.
Note You might have to scroll down the list to find this item.
Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
Check the USB device to see whether it is working.
This would be the first thing to do if your usb ports stop working, which can happen pretty commonly if you don't properly eject the device before removing it.
I work on behalf of HP (But this isn't my job)
Mark my post as “Accept as Solution" if you feel my post solved your issue, so that others with the same question can find the answer.
Please give me Kudos if I wrote something that helped you.

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Mac Pro USB and FW800 ports not working

I've been reading tons of forum entries in the Apple Support Community and in other forums. Nothing seems to answer quite what's going on with my Mac Pro Tower.
Here are the details and steps taken up to now:
- I'm running a Mac Pro Tower (MacPro 3,1, 2x 2,8GHz Quad Core, Early 2008 model), currently running OS 10.6.8
- I moved before the holidays in December and left my computer unplugged for over month while away. Didn't have any issues before the move.
- up until the last couple of weeks, I had actually been running on Leopard (yes, I'm a luddite!, please, no teasing )
- I was trying to update my ipod touch's iOS and kept getting errors preventing it from completing the process. At first I thought it was an ipod app causing the issue after having read a few threads on that topic...
- Also, on startup, the Mac started searching for a Bluetooth keyboard, of which I don't have, and would not detect my usb keyboard. I would disconnect and reconnect the keyboard and the majority of the time, the Mac would then recognize my USB keyboard.
- I decided to upgrade to Snow Leopard, which didn't help with the iPod update. I did not do a clean install.
- Then I noticed that my USB stick wasn't working and tried it in all the usb ports (except the ones on the keyboard)
- Also, I had removed and then reinstalled printer and scanner drivers for my All-in-one printer. After this I kept getting constant communication errors between the mac and the printer via the usb port, although I was able to print a test page.
- I've used Hardware Test once which didn't detect any issue.
- I reset the SMC
- I reset the PRAM, and for a few seconds I was able to read from my USB stick, then never again, even after another PRAM reset.
- I've cleaned the whole inside of the computer and checked for loose cables. Cables are in so tight it's so hard to loosen them!
- I now tested all the ports:
     ∞ the 2 front and 3 back USB ports are unresponsive to my usb key and to my VoyagerQ dock
     ∞ the front and back FW800 ports are unresponsive to my VoyagerQ dock
     ∞ However, the keyboard works in any fo the back ports and my USB stick is recorgnized by the USB port of the keyboard.
     ∞ I also plugged in my Logitech webcam into the keyboard and it works there but not in any other port.
     ∞ When I plug in USB powered speakers into any of the ports, they work fine
     ∞ And the FW400 ports are also working fine with my VoyagerQ dock
- a few times, including once today, my mac restarted by itself. The times before today, I thought it was because I was sort of moving back the computer in place, but today I was nowhere near the computer.
So what does this all mean? Should I do a clean install of the Mac OS? Or is it a problem with my Logic Board?
Any insight please would be helpful. I had Apple Care and missed the reminder to renew it so I really hoping not to spend more money than necessary.

Thanks Grant,
The battery is a start and something inexpensive to replace.
I did do a PRAM reset (command + option + P + R) and was able to hear the chime 4 times. I tried resetting it a number of times over the past week, as well as yesterday with no success in reviving the USB ports. But isn't it weird that my USB powered speakers work by plugging them in any USB port (with the mini jack pugged in the back or front earphone plug)?
I did not use the USB ports on the keyboard until yesterday, so that is not the cause of the other USB and FW800 ports failing. But I'll follow your suggestion and not use them except for the mouse.
Another weird thing that happened yesterday, I have 16GB of RAM and I spent all day trying to troubleshoot a RAM issue that is magically fixed after leaving the computer on overnight to do an extended Hardware Test. The issue was:
- Only 8 RAMS were being recognized
- a red LED light appeared on the top riser
- first I thought I had isolated the faulty RAM bar, and then a second one
- Then going pair by pair again, I no longer saw the LED light
- Put back all 8 bars, only 8 GB of RAM recognized
- Left computer overnight running Hardware test (said it took almost 3 hours, with no errors)
- Now all 16 GB are recognized!
Thanks again for the tips

My USB port (closest to the screen) is not working? And what is an IR Receiver in my USB port?

Hi everyone,
     I recently found out that my USB port, closest to my screen, is not working. Before I called Apple Care for help, I performed a PRAM and a SMC RESET, which unfortunately did not work. I called Apple Care and they help me troubleshoot simple resets such as, shutdowns and restarts. The representative I spoke with conluded that the physical hardware has an issue and must be brought to the Apple Store for a diagnosis. I called the Apple Store to at least budget the fee for getting a USB port fixed and it's about $300.00. I never dropped my macbook or had any sort tactile encounterment with hard surfaces by dropping or hitting. I don't understand how my macbook pro would be physically damaged. I then thought maybe my software was out of date (right now I am running 10.9 Mavericks) or I forgot to do the minor software updates, but I was at a lost again because my macbook is up-to-date. I searched for further help and found a way to monitor what's plugged into my usb ports. (I read in the apple forums that a girl had nothing in her usb ports, but upon looking at the System Information> Hardware> USB, that the macbook recognizes that there are drives in the ports) I looked at my ports; one is being used by wirless mouse (the port that works) and the other (the port that doesnt work) is being used by an "IR RECEIVER". Now, is the IR Receiver actually using that port and that's why my macbook cannot recognize other devices inserted into that port? Or is the IR RECEIVER suppose to be in that port and that the hardware for that port is simply damaged (which would mean I need $300.00 to get that fixed)? I know this is a lot, but someone help me?
(PORT THAT WORKS)
USB Hi-Speed Bus:
Host Controller Location:          Built-in USB
Host Controller Driver:          AppleUSBEHCI
PCI Device ID:          0x1c2d
PCI Revision ID:          0x0005
PCI Vendor ID:          0x8086
Bus Number:          0xfa
FaceTime HD Camera (Built-in):
Product ID:          0x8509
Vendor ID:          0x05ac (Apple Inc.)
Version:           5.16
Serial Number:          DJHBAJ06VRDH7FL0
Speed:          Up to 480 Mb/sec
Manufacturer:          Apple Inc.
Location ID:          0xfa200000 / 3
Current Available (mA):          500
Current Required (mA):          500
Hub:
Product ID:          0x2513
Vendor ID:          0x0424 (SMSC)
Version:           b.b3
Speed:          Up to 480 Mb/sec
Location ID:          0xfa100000 / 2
Current Available (mA):          500
Current Required (mA):          2
Microsoft® Nano Transceiver v2.0:
Product ID:          0x0745
Vendor ID:          0x045e (Microsoft Corporation)
Version:           6.34
Speed:          Up to 12 Mb/sec
Manufacturer:          Microsoft
Location ID:          0xfa130000 / 6
Current Available (mA):          500
Current Required (mA):          100
Apple Internal Keyboard / Trackpad:
Product ID:          0x0252
Vendor ID:          0x05ac (Apple Inc.)
Version:           1.18
Speed:          Up to 12 Mb/sec
Manufacturer:          Apple Inc.
Location ID:          0xfa120000 / 5
Current Available (mA):          500
Current Required (mA):          40
BRCM2070 Hub:
Product ID:          0x4500
Vendor ID:          0x0a5c (Broadcom Corp.)
Version:           1.00
Speed:          Up to 12 Mb/sec
Manufacturer:          Apple Inc.
Location ID:          0xfa110000 / 4
Current Available (mA):          500
Current Required (mA):          94
Bluetooth USB Host Controller:
Product ID:          0x821a
Vendor ID:          0x05ac (Apple Inc.)
Version:           0.42
Speed:          Up to 12 Mb/sec
Manufacturer:          Apple Inc.
Location ID:          0xfa113000 / 8
Current Available (mA):          500
Current Required (mA):          0
(PORT THAT DOESN'T WORK)
USB Hi-Speed Bus:
Host Controller Location:          Built-in USB
Host Controller Driver:          AppleUSBEHCI
PCI Device ID:          0x1c26
PCI Revision ID:          0x0005
PCI Vendor ID:          0x8086
Bus Number:          0xfd
Hub:
Product ID:          0x2513
Vendor ID:          0x0424 (SMSC)
Version:           b.b3
Speed:          Up to 480 Mb/sec
Location ID:          0xfd100000 / 2
Current Available (mA):          500
Current Required (mA):          2
IR Receiver:
Product ID:          0x8242
Vendor ID:          0x05ac (Apple Inc.)
Version:           0.16
Speed:          Up to 1.5 Mb/sec
Manufacturer:          Apple Computer, Inc.
Location ID:          0xfd110000 / 3
Current Available (mA):          500
Current Required (mA):          100

I can help with the "IR Receiver" part of your question. That's the piece of hardware inside older MacBook Pros (MBPs) that lets them work with the Apple Remote. "IR" is the standard abbreviation for "infrared," the portion of the electromagnetic spectrum used by remotes for many common devices (stereos, cable boxes, Apple TVs, etc.). The remote sends a coded stream of IR pulses; a corresponding receiver in the target device "sees" the infrared light and decodes it. The MBP's internal IR Receiver sends the received signals to the processor via USB through an internal hub.
The most recent MacBook Pros have dropped the IR receiver and no longer work with the Apple Remote.

My new 8th gen iPod nano is 'not recognized' by my computer. My computer runs on Windows 7, and I've installed and updated the latest versions of itunes etc, but still to no avail! I've tried different usb ports, troubleshooting...

My computer runs on Windows 7, and I've installed and updated the latest versions of itunes etc, but still to no avail! I've tried different usb ports, troubleshooting, etc... But it still says "One of the USB decuces arrached to this omputer has malfunctioned and windows does not recognize it".
The iPod is brand new, sent to me by Apple as part of the 1st gen replacement programme. I've been using the cable that came with the 1st gen iPod (I bought the first gen second hand) It always worked on my computer with the 1st gen iPod. So I was wondering, do you think I need to replace my cable in order for my PC to recognize my iPod or is it something else?
Thanks

Try a different cable. And are you connecting directly to your computer or through a USB hub?

IPod is not recognized by my computer's usb port and itunes

Remove my ipod from the computer without ejecting it and now the ipod want turn on, it is not being recognized by my computer's usb port or itune. I have reinstalled itune and still have the same problems.

1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
3. Check the USB cable
4. Verify that Apple Mobile Device Support is installed
5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job.
7. Check for third-party software conflicts.

How do I get rid of error code 2001/2006? My phone is in recovery mode. I have tried several different cords, all USB ports, my macbook, and a friends PC. This is the second time my phone has done this, the first time it was an easy fix.

I have an iPhone 4. It is in great condition, always protected. A couple months ago, it randomly went black and wouldn't turn on. I put it in recovery mode, plugged it in to my MacBook Pro and would get error code 2001 then I'd get error code 2006. I read some different forums and many people said to try using a different USB port and different cords. The last cord I tried, worked and my phone was back. Last night, my phone did the same exact thing. So I used the same method I used last time, however nothing has worked. I tried plugging it in to a PC and that didn't work either. This seems like a hopeless problem that's going to continue to happen. Any advice?

Soooooooo.... You obviously need to restore the device
It seems that you have tried several options to restore it. What I would do is leave it plugged it and hold down the Home button AND the Power button together till you see the white apple appears. Then let go of the Power button but continue to hold the home button. You should get the message in iTunes again saying that the iPhone needs to be restored. Hit OK then RESTORE.
Hope this helps!!

Problems with USB port and song transferring;

Hi! I just got an iPod and I am having problems with it. My computer doesn't have a Hi-Speed USB port, even if it's 9 months old. Some of my friends don't have it either but they still are able to transfer songs onto their iPod. For mine, it keeps saying "Do Not Disconnect." I waited for 5 hours last time I got it and it still isn't working.
I also updated my iPod software today and the iPod icon isn't appearing on the bar to the left in iTunes. I'd really appreciate any help on this! As well as if I really need to do something about the ports or if it could function like this normally.

Quote from: Svet on 08-December-10, 00:48:07
Install chipset drivers from MSI web:
http://eu.msi.com/index.php?func=driverfile&dno=2427&i=0
+
NEC USB 3.0 Drivers:
http://eu.msi.com/index.php?func=driverfile&dno=11189&i=0
are these the same driver provided with the disc driver? as i already installed both of these..

How do I use a NORMAL headset (dual 3.5mm) on my new Macbook pro retina? No usb ports available and headset buddy adapter doesn't work.

Title says it all:
How do I use a NORMAL headset (dual 3.5mm) on my new Macbook pro retina? No usb ports available and headset buddy adapter doesn't work.

Hi Auracles1,
Here's a pretty discussion regarding wireless printing with this device and a Mac.
http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/HP-Officejet-6500-E 709n-wireless-issue/m-p/258853
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Keyboard, Trackpad, Mouse and USB ports - Not Responding

Hello,
Here is my problem. Today when I started my MBP, there was no keyboard, no mouse(USB), no trackpad, no USB ports. I restarted it several times, but nothing changes. If not everything looks fine My desktop is availble, also the backlight on the keyboard works fine, but I can do nothing, my MBP is unusable. Only the power button works fine. I tried to connect an external USB keybord without success, the same with usb drives. I'm running 10.5.6 on MBP, Core Duo 1.83 GHz, 2 GB RAM.
I found many discussions here about the same problem( http://discussions.apple.com/thread.jspa?threadID=1568210&tstart=0 ), I tried a restart without battery etc.... Nothing helps.
Please help, my warranty passed away
Message was edited by: gvassilev

As this is literally a brand new imac, I would hope that the ports aren't giving up as I am sure they are very expensive to replace.
If it is that new you should be under applecare so you could take it your nearest apple store and let them deal with it (or call apple first if you want).
Besides the keyboard do you have anything else connected to the usb ports that may be drawing off too much usb power? In which case you may need a powered usb hub.

Mid 2011 Macbook Air - Yosemite keyboard and trackpad stopped working, the only button that worked was the power button, only one USB port works.

I have a Mid 2011 Macbook Air.
Upgraded to Yosemite last week.
Three days ago I was using my Macbook Air for the first time since upgrading to Yosemite. I had been using my Macbook Air for approximately 30 minutes, I was using safari and the keyboard and trackpad stopped working (would not respond). The only button that worked was the power button.
I rebooted and they were still not working. I plugged in a USB mouse and external USB keyboard, only one USB port would work (the Left USB port if looking at the screen) so I had to swap between keyboard and mouse.
After logging in there is a bluetooth icon at the top of the screen with a sawtooth line through it. Bluetooth is unavailable and the bluetooth icon is missing from the system preferences menu.
If I run a hardware test by holding D (on USB keyboard) at startup it says that no problems are found and at the conclusion of the test the keyboard and trackpad start working again. When I log on the bluetooth is working again.
I shut down the Macbook Air and when I started it again the keyboard and trackpad and right side USB ports were all not working again. I logged in using the USB keyboard and mouse and the bluetooth not available sawtooth icon had returned.
I ran the hardware test again and at the conclusion of the test the trackpad and keyboard started working again.
I have tried deleting com.apple.Bluetooth.plist and com.apple.Bluetooth.plist.lockfile from /Library/Preferences/ and tried resetting SMC and Power Functions but this did not fix the issue. The only thing that seems to work is running a hardware test - obviously I don't want to do this every time I use the computer.
I do not believe any hardware is faulty/damaged - I think it has something to do with bluetooth/Yosemite.
I do not have the Macbook with me at the moment, if you have suggestions that I can try or additional checks/info you require please let me know and I can get back to you.
Thanks,
John

Hi!
I have exactly the same problem, and I can't find any solution.
I can't even track down the root of the problem: the Bluetooth/Wifi module? The trackpad? The keyboard/top case? The logicboard?
I've tried all the usual: SMC/PRAM reset, clean install, kext cache clearing.
Any suggestion is greatly appreciated!

TS3048 Bluetooth and USB ports aren't working can't connect mouse or keyboard.

Bluetooth and USB ports aren't working, so am unable to use Imac past turning it on. There's no way to connect mouse or keyboard, it started right after a software update for Maverick (OS X bash Update 1.0 – OS X Mavericks), bluetooth symbol not showing in the task bar at all.

Hi SBrwn,
Thanks for visiting Apple Support Communities.
The symptom you're describing can be frustrating to troubleshoot as our options are limited. I do suggest resetting the System Management Controller (SMC) if you have not already. This step can help you regain use of USB and Bluetooth.
Follow these steps to reset the SMC on your iMac:
Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
Shut down the computer. [by holding down the power button]
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
You can find these steps and more information at this link:
Intel-based Macs: Resetting the System Management Controller (SMC)
All the best,
Jeremy

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P.S,
i do have the required version of windows for this to work, my computer isn't a mac, it's a pc, hope this helps...

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Verify that the display’s USB and FireWire cables are firmly plugged in to the
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Try different ports in the computer.
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