Unstable internet speed

My internet speed has been steadily deteriorating in the past month, and now it is frequently unstable. I had run the BT Wholesale Broadband Performance Test earlier and I had 3.56Mbps of 8Mbps max achievable, and now I barely have .30Mbps of 1Mbps. I can see the Network I/O fluctuate through system monitor. Help!
1. Best Effort Test: -provides background information.
Download  Speed
0.3 Mbps
0 Mbps
1 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 0.3 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
 IP Profile for your line is - 1.01 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.03 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.03Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps
5. ADSL uptime:
1 days, 15:03:03
6. Bandwidth:
323 / 1146
7. Data sent/received:
18.9 MB / 434.9 MB
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID:
BTHub4-27XP
15. 5 GHz Wireless connections:
Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic (Smart Wireless)
18. Firewall:
Default
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.5 Annex A
22. Latency type:
Interleaved

So I've reported a fault with BT through the website, and on the website it says that I have an "open issue" with no more additional information, but in the mean time my internet profile has gotten worse with an download speed of .23 Mbps out of .25Mbps upstream, and 
17:14:23, 28 May.
( 78.080000) DSL noise margin: 5.60 dB upstream, 23.80 dB downstream
17:14:22, 28 May.
( 77.170000) DSL line rate: 1037 Kbps upstream, 287 Kbps downstream
I haven't been able to get speak to a person on BT, so I have no idea how long the repair time would be. How long is their normal turn around time, and what is the best way for me to track the progress?

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    Message was edited by: Gregory Daniel

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    I recently had the same problem after installing Windows 7 64bit.  The internet speed for some reason was really slow.  After looking for a solution I tried to flush the DNS.  It worked.
    Open start menu
    type "cmd" in the search then hit enter key
    when the new screen opens type:
    ipconfig /release
     hit enter and then type
    ipconfig /flushdns
    hit enter and then type
    ipconfig /renew
    hit enter and the problem is solved.

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