Up to date program Gave me no reply, waiting since 3 days ?

I have submitted my request since 3 days and till now there has been no response and i was gauranteed 24 hour service ! What the **** is going on guys ?

me too,
I live out of USA, and is so dificult contact a Apple support. I have a service code, but i cant know the status of order.

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Has anyone submitted a successful application for the up-to-date program?

has anyone submitted a successful application for the up-to-date program? I submitted my application 2 days ago and when I log on it's still under review. Has anyone had difficulty with this? When they finally get back to me am I likely to be offered iworks? - I've fulfilled all criteria, I just wonder whether they expect me to jump through any more hoops

Change your Mac's System Preferences to English and go to the Mac App Store and you should see it for free.
Otherwise see the Apple Up-To-Date Program:
http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=429&mforum=iworktips ntrick
Peter

Up-to-date program reply time.

I've requested my copy of mountain lion since 10am yesterday morning and I have not gotten a reply as yet. Is anyone still waiting for a reply like me?

Welcome to Apple Communities
You must wait 3 days to have a redeem and install it

Can anyone actually help me with the up-to-date program???

First off, I want to state that I have been an Apple customer for years owning multiple iPhones, MacBooks, and iPads. Although I've had some minor glitches in the past, they were all fixed with relative ease. I recently purchased (8/11/12) an iMac as I am going back to school. This purchase has been plagued with issues from the start. I ordered it online and picked it up at a local Apple store. Upon getting my computer home, I realized there wasn't a mouse or keyboard. I called the store back and explained the problem to them and they asked that I come back to the store with the receipt that was taped to the box to get a new keyboard and mouse. Upon returning, it turned out that they gave me someone else's computer. Luckly everything was fixed....but that was the start of the iMac from ****.
So this issue all started because I couldn't get my new iMac to find my documents on iCloud (originally written on my iPad). So I called Apple Care to figure out what I was doing wrong. We finally figured out that my iMac wasn't finding my iCloud documents because I needed the Mt. Lion Up-To-Date program. Soooo they sent me the link to redeem the program for free since my computer is new....did I mention I just bought this iMac??? So I input all the data (name, address, date of purchase, computer serial number) yet I got a message back saying: " This is an already claimed serial number." So I called Apple Care back since clearly something was wrong. So hours go by and it is finally determined that someone else used my computer serial number to redeem the copy of the Up-To-Date Program. Numerous customer service reps (and I've lost count how many people I have talked to in the last 24 hours) have stated that the computer serial number which is registered to me was used by someone else, obviously they couldn't give me that person's name or contact info. In addition, the customer service people all said this has never happened before and that they didn't know what to do about it. So I've been forwarded to numerous people to no avail. The latest contact, which was given to me by a Senior Supervisor in another department because he didn't know how to fix this, makes me want to ram my head through a wall. I was told to send an email to [email protected] explaining the situation and various details I've gotten so far. Their email reply made me want to scream when I read it because they clearly didn't read or investigate the issue as they gave me a blank statement: "
Dear Apple Customer,
Thank you for contacting the OS X Mountain Lion Up-To-Date Support Team.
We are unable to locate your claim in the database. To further assist us please send the following information to [email protected]:
Your Claim Reference Number
Email Address the Claim was submitted Under
Requestor Name
If you have not submitted a claim please go to the OS X Mountain Lion Up-to-Date program page at
http://www.apple.com/euro/osx/uptodate/ to initiate one.
Please note that we can assist only with inquires for the OS X Mountain Lion Up-to-Date program. For all other questions please consult http://www.apple.com/.
Thank You For Choosing Apple
As you can see they are asking for a claim reference number.....the **** system will not let me make a claim because someone else already has!!!!!!!! That's the problem!!!!
I don't know what to do!!! All I want is for my iMac to work with iCloud!!!! I also don't think I should have to pay for the program because I am entitled to it for free since I just bought the computer. By far this is one of the worst customer service experiences I have ever had (even worse than the **** cable company...and we all know they're idiots)!!! Does anyone know of anyone I can contact to fix this issue???? Also, I don't see how someone could of used my serial number if they didn't know my address information. I just heard last night about a possible Apple ID hacking on the news. I wonder if this could be related, since everyone I've talked to has acknowledged the issue but no one has given me a situation. Another coincidence (that may or may not be related), the credit card connected to my iTunes account was recently closed by the bank for fraudulent charges. That card is primarily used for my iTunes account, so I also wonder if that could be related. In the end, I am disgusted and appalled by the customer service I am receiving.

If it were me I would schedule an appointment at the store where you bought it and meet with the Manager of the store in person. Print this post and bring it with you along with your iMac.
And change the password on your Apple ID and then see if there are in purchases in your account that you did not make. If there are then someone did get your ID and password. If not someone got your Credit Card information from somewhere and used it.

Up-to-date program (iWork and iLife)

I have problem downloading iWork from Mac app store after receive redeem code from up-to-date program. I can use redeem code to download iWork but there was internet connection problem occur during download Page and keynote (I can finish download Number only). I can’t use this redeem code to try download again and it does not appear to resume download in purchase page of Mac app store. I have also tried the following
1. Sign out my apple ID from Mac app store and sign in again, go to purchase page and found that it appear in "other purchase” tab in the purchase page with message in red color that “An error has occurred”.
2. Click “Store” -> “Check for unfinished download” function from the menu bar and found message that “All purchases have been downloaded for this account” and no way to resume downloading.
Moreover, after update to OS X 10.9, it doesn’t come with iLife. I can download Garageband from Mac app store for free but it will charge $14.99 each for iPhoto and iMovie.
I have also email to apple by replying to the email which apple sent me the redeem code for up-to-date program ([email protected]). I'm not sure that if it will reach apple support or not becaue I'm not sure that if it some kinds of automatic reply email, However, I can't find any email that I can contact.
I have also called apple support but it appear to be not working time for them when I called. I'm not available at their working time to call them. But I will try to call them if there is no way to find anyway to solve this.
Therefore, could anyone tell me how to finish downloading Pages, Keynote, iPhoto and iMovie as I should receive these all apps for free? I would appreciate it if anyone can help.
Thank you

Hi KhunTop,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Apple - Up-to-Date Program for Pages, Numbers, and Keynote
http://www.apple.com/creativity-apps/mac/up-to-date/
The Up-To-Date program entitles the purchaser of a qualifying new Mac or an Apple Certified Refurbished computer purchased on or after October 1, 2013 to upgrade to Pages, Numbers and Keynote.
For qualifying purchases between October 1, 2013 and October 21, 2013 completed order form and dated, itemized sales receipt must be submitted by November 21, 2013 to qualify for this program.
This offer is good only in the United States (50 states and the District of Columbia) and Canada, and valid only in accordance with the terms set forth in this document.
Mac Up-To-Date Program
https://uptodate.apple.com/welcome?locale=en_US
Apple - Creativity and Productivity Apps
http://www.apple.com/creativity-apps/mac/
iMovie
http://www.apple.com/mac/imovie/
iPhoto
http://www.apple.com/mac/iphoto/
Garageband
http://www.apple.com/mac/garageband/
If you need to contact the iTunes Store Support, this article will explain how to do that:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
Judy

Can't update iPhoto, because Mac is part of Up-to-Date Program

I had some interesting mail traffic with Apple, but now I am stuck.
I bought a Macbook Pro early August this year. When I open my App-Store it says that I have one update for iPhoto. When I click the update-button, it says that I have to buy the product. I mailed Apple to ask why I can not update, since I bought my Mac after Lion was released and I should have the rights to download any update for the software that comes with it. After a long conversation the status quo is: I either have a refurbished Mac, which is not the case, or my Mac is part of the Up-to-Date program. This means that initially Leopard was installed on my computer and Apple just changed the OS to Lion. All good with me, but I ordered a Macbook with Lion, not one with an updated system that causes problems, ie gives apple more money since I have to buy software now.
Can I get a new Mac with Lion as the initial OS or can Apple give me some codes that allow me to get the updates for free?
Thanks for any reply.

If you purchased iPhoto through the MacApp store (MAS) then you can update via the MAS. There have been some bugs in how the update is displayed in the MAS. The key is - where did you get iPhoto from - the MAS or via the MBP when you purchased and iPhoto was already installed on the MBP.
The other path is from the http://support.apple.com/downloads/#iphoto
MJ

Is anyone else having trouble with the Up To Date Program?

I bought a brand new Macbook Pro with Retina Display from the Apple Online Store, on June 15. Last week when Mountain Lion was released, I attempted to obtain a OX upgrade code throught the Up-To-Date Program. Then...the unthinkable happene! I got rejected by Apple. I first sent in my Acknowledgment of Order to prove my purchase, part of the Up-To-Date Program. I was rejected because Apple found the claim wasn't supported.
SO!!
I resubmitted with my Acknowledgment of Order, "Thank You" document from Apple when I purchased the Macbook, shipping detail I received from UPS when they delivered it to me (apparently Apple wants prove that the product was shipped), the notification of purchase, and the notification of shipping. With so many support documents, I still got rejected hours later.
I AM AT LOSS! What exactly is Apple looking for! It's clear that I purchased the product. I have the documents submitted. I logged in my Apple account and found out my Macbook Pro IS REGISTERED under my name. I even phoned customer support, and the guy over the phone even said, "I see you bought and registered the Retina display model." when I inquired about my claim. So CLEARLY, they KNOW I purchased the Macbook.
Okay. I have the documents. I got rejected twice. The email from Apple the second time left me an address to send an inquiry.
I sent an inqury with ABSOUTELY EVERYTHING (invoice, notifications, etc). That was three days ago. I received NO reply.
Let's recount. Apple knows that I purchased the Retina Display model. I've sent in multiple documents which are only received if one actually purchase their products. They rejected the validation of my purchase outright in addition to the lack of reply and service. The conclusion that I've reached is that Apple doesn't want to give out Mountain Lion codes. Needless to say, I got "appled".
I searched on the forums, and some people who obtained codes from the Up to Date Program claimed that their codes don't work. Is anyone else getting duped by Apple or "appled"??

There have been some ongoing discussions about this problem that some are having - see the "More Like This" to the right.
Clinton

GUI DATA Program Name?

Hi,
What is GUI DATA program name?
whn u c 4 the technical info. 4 any field on selection screen,this program name along with the status appears.WHT is it exactly.
Can anyone reply.
Divya.

Hi Divya,
You are checking the Program i.e that program is screen report.
for every screen , there is main program and status should be there .
so that is the GUI STATUS for that screen.
If you check that GUI status with fields that fields you can see in the screen too.
Thatsway you can find the GUI Status for every screen.
Rewad points.
Madhavi

How do I download my free copy of mountain lion. The up-to-date program says my serial is already registered.

I tried to register my name and purchase information with the up-to-date program but the site says my serial number is already registered. So am I already available for the upgrade? Or did some little punk at futureshop rip off my serial number?

Welcome to Apple Communities
You can't receive it. Go to the shop you bought it

The content code I got was said as not reconised valid code during redemption of Up-to-date Program?

I have registered for up-to-date program. However the content code I received was said as not recognised valid code during redemption. What can I do?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Folks report a two email process; one with a secure pdf that has the redemption code and another with the password to open the secure pdf.

How do I install windows on SSD and use HDD as data + program storage?

I just bought a 240 gb SSD drive, it's installed on my X220t laptop and now I'm about to install windows onto it. Before I do that, how do I make sure that I clean install windows 7 on my SSD drive, and have my current drive set as a backup drive for data/programs that I don't use much? I need to keep the data that's on the HDD right now, can I transfer data between the drives?

yes download the ISO
http://www.microsoft.com/en-us/download/
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/windo ws-7-iso-file-for-mac/793bb02b-6469-4006-aef2-5ab3621fd8f0

Apple's Up-to-Date Program :(

There is just one thing that I have to say about Apple's Up to Date Program and that is it is not very Apple like. I am surprised that Apple took such a poor approach in providing Mountain Lion to customers that just spent a lot of money on their new machines. Next time I will wait until the machines start shipping with the new OS before making my purchase. How disappointing.

So if I understand you guys correctly: even if I bought a new Mac recently and qualify for the Up-to-Date program, I don't automatically get a license for Snow Leopard; the $9.95 for the upgrade kit is not just for shipping and handling but also a license fee? Correct?

EDI 850's Interface File Data program errors out

This is interface dile data program completes in error for EDI 850. Prior to this we had issues saying "error starting toolkit", but that was resolved by the DBA's. Now that error has gone and this error is coming up.
Below is the error message:
Version 12.1.3
DB : 11g
+-----------------------------
| Starting concurrent program execution...
+-----------------------------
Arguments
P_TRANSACTION_TYPE='POO'
P_FILE_PATH='/interface/infvmmci/ECRP2/outgoing'
P_FILE_NAME='VMMC850.dat.20120702215742'
P_MAP_CODE='EC_POO_FF'
Execution options
VERSION=2.0b ORIENTATION=LANDSCAPE
Current NLS_LANG and NLS_NUMERIC_CHARACTERS Environment Variables are :
American_America.US7ASCII
Enter Password:
REP-1401: 'p_run_idformula': Fatal PL/SQL error occurred.
REP-0069: Internal error
REP-57054: In-process job terminated:Terminated with error:
REP-1401: 'p_run_idformula': Fatal PL/SQL error occurred.
Report Builder: Release 10.1.2.3.0 - Production on Mon Jul 2 21:58:53 2012
Copyright (c) 1982, 2005, Oracle. All rights reserved.
Start of log messages from FND_FILE
End of log messages from FND_FILE
Program exited with status 1
Concurrent Manager encountered an error while running Oracle*Report for your concurrent request 5710284.
Review your concurrent request log and/or report output file for more detailed information.
Executing request completion options...
Output file size:
0
Finished executing request completion options.
Kindly help,
Ganapathy

Please see if these docs help.
Interface File Data Program Fails With REP-1401 Error [ID 1415103.1]
850 POI Inbound EDI ECEPOI Error ORA-29284: file read error. [ID 565059.1]
Running Interface File Data, Completes With Error. [ID 563879.1]
How to Ensure Outbound 856 (DSNO) documents are generated [ID 1432829.1]
Thanks,
Hussein

When will the Up-to-Date program clear?

I bought my MacBook Pro on June 15th, several days after Apple announced their back-to-school sale. This qualifies me for the free Mountain Lion upgrade. I applied for the free upgrade yesterday morning, going through the process of submitting my serial number and other info. When will this process clear and when will I receive my upgrade code?

Right now Apple is having issues with the uo to date program. I too like you am waiting and hoped that it would be resolved today, but so far no luck. I know that they duplicated some redemption codes, so i think they are resolving that issue before giving out new codes.

Please send a code so I can open my adobe photoshop album starter edition 3.2 and transfer my photoes into an up to date program

I am having trouble trying to get a code to register my adobe photoshop album starter edition 3.2. I have made many requests and nothing happens. My photos are locked in that programm and can't be used at all. If I had a code to open I coulod transfer them to an up to date program.

Where are the photos that I imported into Adobe Photoshop Album Starter Edition?
Your photos are safe, and are present in the folder on your computer that you specified when importing them. If you used Photoshop Album Starter Edition to import your files from the camera without changing the default folder, look in this folder:
Windows® XP: C:\Documents and Settings\[User Name]\My Documents\My Pictures\Adobe\Digital Camera Photos
Windows Vista®/7: C:\Users\[User Name]\Pictures\Adobe\Digital Camera Photos
If you changed the folder, here are the search instructions:
Photoshop Album Starter Edition support withdrawal FAQ

Up to date program Gave me no reply, waiting since 3 days ?

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