Update 11.2 won't install to windows vista 64bit

I've received an update message. that 11.2 update is ready for download.
The download happens but it will not install on my laptop.
I'm using Chrome. O/S is Windows Vista 64-bit.
This problem has never happened before.
Please help

Hello Shivy0206
Try using the install file from the first article to download the 64-bit version of iTunes. If you continue to have trouble, then use the second article for further assistance.
iTunes 11.2 for Windows (64-bit)
http://support.apple.com/kb/DL1615
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Regards,
-Norm G.

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Installing runtime version 2.6.0.19120 [2011-03-30:21:20:11] Installing msi at c:\users\smartm~1\appdata\local\temp\airacd2.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} [2011-03-30:21:20:12] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-03-30:21:20:12] Rolling back install of c:\users\smartm~1\appdata\local\temp\airacd2.tmp\setup.msi [2011-03-30:21:20:12] Rollback complete [2011-03-30:21:20:12] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-03-30:21:20:12] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-03-30:21:20:12] Runtime Installer end with exit code 7 [2011-03-30:21:20:17] Runtime Installer end with exit code 7 [2011-04-01:16:33:14] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:16:33:14] Commandline is: [2011-04-01:16:33:14] No installed runtime detected [2011-04-01:16:33:17] Relaunching with elevation [2011-04-01:16:33:17] Launching subprocess with commandline c:\users\smartm~1\appdata\local\temp\air973f.tmp\adobe air installer.exe -ei [2011-04-01:16:33:20] Runtime Installer begin with version 2.6.0.19120 on Windows 7 x86 [2011-04-01:16:33:20] Commandline is: -stdio \\.\pipe\AIR_5272_0 -ei [2011-04-01:16:33:20] No installed runtime detected [2011-04-01:16:33:21] Starting silent runtime install. Installing runtime version 2.6.0.19120 [2011-04-01:16:33:21] Installing msi at c:\users\smartm~1\appdata\local\temp\air973f.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} [2011-04-01:16:33:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:33:21] Rolling back install of c:\users\smartm~1\appdata\local\temp\air973f.tmp\setup.msi [2011-04-01:16:33:21] Rollback complete [2011-04-01:16:33:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:33:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:33:21] Runtime Installer end with exit code 7 [2011-04-01:16:33:28] Runtime Installer end with exit code 7 [2011-04-01:16:53:54] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:16:53:54] Commandline is: [2011-04-01:16:53:54] No installed runtime detected [2011-04-01:16:53:57] Relaunching with elevation [2011-04-01:16:53:57] Launching subprocess with commandline c:\users\smartm~1\appdata\local\temp\air160f.tmp\adobe air installer.exe -ei [2011-04-01:16:53:57] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:16:53:57] Commandline is: -stdio \\.\pipe\AIR_7052_0 -ei [2011-04-01:16:53:57] No installed runtime detected [2011-04-01:16:53:57] Starting silent runtime install. 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  • HP OfficeJet J6410 won't install under Windows 8

    Hello to you all,
    Two days ago, I bought a new notebook for my daughter. She needs it for her study. It's the HP Pavilion TouchSmart 11-e000ed.
    Again, just like the situation I wrote about before in this topic over here (link: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind... the OfficeJet Printer J6410 won't install under Windows 8.
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    - I made sure the notebook can access the server we have here at home, and made a share for her.
    After that I used the OJ_AIO_J6400_Full_Win_WW_140_408.exe file (Dutch, but I'll translate the text in English).
    From this point on I will describe as precisely as possible what happened
    - - the program extracts some files, no problems there,
    - - when the first screen appears, I pressed 'Install',
    - -  a bar appears, and after that another pop-up that says tha you must allow all HP processes. I pressed 'Next',
    - - system is controlled, and after that one must agree with the licence agreements. I checked the box, and pressed 'Next',
    - - the system is prepared for installation and - yes! - there it comes... an error message.
    The error message says:
    C:\users\<username of my daughter.\AppData\Local\Temp\7zS0FF0\Setup\de..
    Please not that this is a different message than the one I got before, as I described in my posting before, (link again: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind...
    Nonehteless, I assumed that, as before, the problem was with the C+++, just like before. That is why I made the following steps:
    - I used the OJ_AIO_J6400_140_408_Scrubber program, run L4 4 times.
    - I looked for the KB2565063 update, but it isn't there anymore. So, instead, I ran all updates there are until the system said that there are no updates to be found,
    - After that I took the old installation disk that came with the OfficeJet J6410 printer, and (tried to) ran hpsetup.exe. It doesn't do a thing! Literally!!
    - after that I tried to run the the OJ_AIO_J6400_Full_Win_WW_140_408.exe file again. No success. I got the same error as before (see above, the ..\7zS0FF0\Setup\de.. thing again.
    So, what to do now?
    Anyone got some helpfull tips for me? I would really appreciate your feedback / help.
    Thank you in advance,

    Hi again,
    No, it didn't work. And, the solution you offered neither.
    This is what I've done.
    After downloading the  OJ_AIO_J6400_Full_Win_WW_140_408-4.exe file, I tried to install it.
    It failed. I got an error message similar to the one before. 
    'C:\users\<username of my daughter.\AppData\Local\Temp\7zS57DB\Setup\de.'
    I tried to ran the scrubber again, and the CCCUninstaller and tried again.
    Same error message occured.
    After that I tried to look for the KB2565063 file again. Found it this time and ran the vcredist_x64 file.
    I rebooted the system, tried to run the OJ_AIO_J6400_Full_Win_WW_140_408-4.exe file again.
    Same error message ocuured.
    So, after that, I followed the steps you proposed.
    Step 2 - searching for hpoins*.dat --> no results found.
    Step 3 - searching for hpwins*.dat --> no results found.
    Step 4 - I ran the Run Dialog box and typed MSIEXEC /REGSERVER (with AND without the extra space between ('MSIEXEC /REGSERVER') in the Dialog Box and pressed Ok. 
    Got an error message in Dutch:
    'Kan het bestand MSIEXEC /REGSERVER niet vinden. Controleer of u de naam juist hebt ingevoerd en probeer het daarna opnieuw.
    Translation: 'Can't find the file MSIEXEC /REGSERVER. Check if you typed the name correctly and try again'.
    Step 5 - I ran the Run Dialog box and typed MSIEXEC /UNREGISTER (with AND without the extra space between ('MSIEXEC /UNREGISTER') in the Dialog Box and pressed Ok. 
    Got an error message in Dutch:
    'Kan het bestand MSIEXEC /UNREGISTER niet vinden. Controleer of u de naam juist hebt ingevoerd en probeer het daarna opnieuw.
    Translation: 'Can't find the file MSIEXEC /UNREGISTER. Check if you typed the name correctly and try again'.
    So... conclusion: NOTHING worked.
    My ideas for a possible solution didn't work, and neither did your ideas for a possible solution.
    Reason why I want it to work is because of the HP Solution Center. If I can not install it with the software from the original installation disk, or the software that one can download from the HP site (the OJ_AIO_J6400_Full_Win_WW_140_408-4.exe file that is), than I have no HP Solution Center. That would be a pity, for I am sure my daughter would really love the use and ease of the program, and would really use it a lot for her study.
    What's next? What else can I try to solve the problem?
    Got any more idea's or helpful hints?
    Thanks in advance,

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