Update help

IWhen I try to update my iPad on my PC I keep getting a message saying the device connected to the USB is not working.  There is an error 6011 I think.  I have updated my iPhone, but iPads wont work.  Any ideas.I keep getting a message and the iPad has to then be recovered. 

You're going to have to come up with a way to pay the balance due. If you don't have another credit card, then buy and activate an iTunes gift card.

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