Update to windows 8.1 fails every time with error 0x80004005
Like many others trying to install the update (windows 8.1 via Windows Store app), I keep getting the same error code (0x80004005) in the last stages of the update.
I have successfully installed the update on 3 systems without a hitch - 2 desktop pcs and one laptop. However, when I try the same process on my HP Presario G6 I get the same error code every time: I have even reformatted the hard drive and reinstalled
Windows 8 Pro from scratch, but I get the exact same result. And, yes, I have installed every update available from Windows Update before attempting the update to 8.1.
I have a Standard installation, except I have my user files on a separate partition ( documents, pictures etc) Also I have a third partition for keeping backup copies of installed software. The System Reserve partition (200mb) has no drive letter
assigned and is the active partition.
Surely someone at Microsoft understands why this problem is affecting so many users. Please tell us the solution.
System spec: HP Presario G6 1253sa, Intel I3 M370, 8gb DDR3 ram, Windows 8.0 Pro with MC.
Hi,
From the error code 0x80004005, it is relate with Windows updates. What does your mean by last stages of the update? Is it during the updates download? Or during the update installation, configuration?
Actually, if you encountered this problem when you download this update, you can check Windows update log to find some trail.
If this error occurred during Windows install, please check setupact log in C:\Windows\Panther. You may find the reason for this problem.
In addition, as you said, you have change your user location, may be this is a reason, you can try to not make any change after Windows 8 fresh install, then upgrade to Windows 8.1 for test.
Roger Lu
TechNet Community Support
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Am 24.04.2012 um 12:30 schrieb Arpit Kapoor:
Re: Updating Adobe Community Help files fails every time after starting
created by Arpit Kapoor in Downloading, Installing, Setting Up - View the full discussion
Seems Adobe Air or Cummunity help has gone cprrupt. Lets follow the below suggestions:
Step 1: Uninstall adobe air from Utilities and re-install the latest adobe AIR from "http://get.adobe.com/air/otherversions/"
Step 2: Follow "http://kb2.adobe.com/cps/842/cpsid_84215.html" and re-install the Community Help Air application.
Step 3: Restart the machine and launch adobe Community Help and try to install all the updates and check if it works fine.
Hope that Helps!.
Arpit
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Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
Sony Corporation VPCX11S1E
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0014AEDC02A92728
Current user is not an administrator.
The current local date and time is 2012-05-22 20:14:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) Graphics Media Accelerator 500
**** External Plug-ins Information ****
No external plug-ins installed.
The drive E: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {4C73E5E8-064C-400E-9850-AB0485F639A2}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Adapter Name: {DCE376E2-098D-4857-BF60-DBC90172CBA3}
Description: HUAWEI Mobile Connect - 3G Network Card
IP Address: 10.162.117.8
Subnet Mask: 255.255.255.240
Default Gateway: 10.162.117.1
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers: 10.148.128.18
10.148.128.26
Adapter Name: {226D8A54-B7DA-4F1F-8EAB-614C5F54FABE}
Description: Qualcomm Gobi 2000 HS-USB Mobile Broadband Device 9225
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Adapter Name: {918B9F90-A145-4FD5-8150-E330DF9E74A1}
Description: Bluetooth Device (Personal Area Network) #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Adapter Name: {87949730-0CE0-4483-A8AA-4FBC19A613D9}
Description: Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Adapter Name: {1678E6C4-0A8D-49F9-B86A-30133B9C2AEB}
Description: Qualcomm Atheros AR9285 Wireless Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-04-05 00:00:28.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) SCH Family USB Universal Host Controller - 8114. Device is working properly.
Intel(R) SCH Family USB Universal Host Controller - 8115. Device is working properly.
Intel(R) SCH Family USB Universal Host Controller - 8116. Device is working properly.
Intel(R) SCH Family USB2 Enhanced Host Controller - 8117. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (3rd generation) running firmware version 3.1.3
Serial Number: 9C01639A6K2
iPhone 4S running firmware version 5.1
Serial Number: DNQHF0ENDTD7
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Can any one help me?
Regards
Aderito
<Email Edited By Host>In the course of your troubleshooting to date, have you worked through the following document?
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