Updated the iOS and now my iPhone 4 will not work and shows the usb with an arrow to iTunes. iTunes on my computer does not recognize it and will not sync it!! I hate being with out my iPhone
I recently updated to the new iOS through my computer with my iPhone 4 pluged in via USB. It has shut down my phone and just shows the iTunes icon with the USB cord to plug in. When I try to sync my phone with the computer iTunes does not recognize it!! So now my iPhone is useless and I really need it back to working order!! Please help......Hilda
Hello Hilda Louise
Start with the article below to get your iPhone to be recognized in iTunes again. Then you will probably need to restore it to get it back up and running.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
-Norm G.
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i was updating to ios7 and my phone turned off and now it wont turn back on. it shows the apple sign but it slowly fades away and so on. Help!
Hello there, RFJA2211.
The following Knowledge Base article offers up some great troubleshooting steps for unexpected power off of your iOS device:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I need help my computer isn't working and there is no was to get on my iTunes and I just updated my phone and now it's stuck on where it shows the plug connected to iTunes help!!!!
There is no other way than to plug into a computer to restore the phone. You can use another computer to do so, but in case you did not back up to iCloud your data and settings will be gone.
Follow this article to connect in recovery mode:
iOS: Unable to update or restore -
I have downloaded ios 6 on my ipad 2 but it wouldn't install and now my ipad won't work (just has the apple logo on the screen periodically) and it won't reset. Any ideas folks? Thanks in advance.
Try restoring the device using iTunes. Connect the iPad to your computer and when iTunes opens, select your device on the left side, then click on the summary tab, then click on Restore.
After the device is restored you will have an opportunity to restore from your backup. Restore from the backup when you are done and then sync with iTunes.
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http://support.apple.com/kb/ht4097 -
i try to unstall my creative cloud and adobe manager by delete their file, and now try to restall it, but it show the code.84
Hi Acacia_km,
I believe you are only trying to install the fresh version of Creative Cloud Desktop application ? If yes, please navigate to the following location and perform the steps as mentioned .
For Windows
1) Navigate to : C:\Program Files (x86)\Common Files\Adobe\OOBE
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For Mac
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Do let us know if this works fine for you or if you require any further help regarding this.
Cheers,
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Did you try to set it up "as new device" without using the backup afterwards? How to set up your iPhone or iPod touch as a new device
If this does not work, get it serviced or visit your next Apple Store. -
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Connect iPhone to Wall Charger and Reset, hold both Home and Power buttons until the iPhone begins to restart itself. Usually takes less than 15 seconds of holding both buttons.
If you decide your iPhone is not working properly, and you decide to Restore your iPhone Firmware then do this. Open iTunes on computer, then connect iPhone to computer, then hold both Home and Power buttons until iTunes recognizes iPhone in Recovery Mode. This usually takes about 20 seconds of holding both buttons. Restore the iPhone Firmware. -
My iPod Touch 1st Generation fell off the bed and now does not work. The screen didn't crack or anything but it won't turn on or do anything. I tried resetting it but that did not help at all. The computer recognizes when the iPod is plugged in but the iPod does nothing. I was wondering if I could exchange it, but since the 1st gen iPod is discontinued, could I exchange it for the newer version? Or even just return it?
You can only turn it into your local Apple store to be recycled for a 10% discount towards the purchase of a new one. That's it though.
B-rock -
I recently installed a used but in good condition glossy display on my 15" macbook pro as mine the backlight was starting to have issues and there were some surface scratches on the screen. Anyway the screen works perfect except I don't get the grey boot screen when i start the machine up. You can tell the screen is on as you can see the backlight come on. But the screen doesn't actually show anything until it starts to go into OS X. not sure what the problem could be. I relize this is not a big issue but I am stumped on why it is doing this. Also maybe I am just crazy b/c I have dealt with the other screen for such a long time now but it doesn't seem like I am getting exactly the right colors and brighness on the new screen. I have calibrated it and all and like i said it might just be me. More concerned with the whole no boot screen issue. Anyone experience this before, and if so any solutions for me. Thanks.
It's hard to diagnose but you do have a problem. Take it to an Apple store or AASP and have them diagnose your damage. And, no AppleCare does not cover user accidents. Check with your homeowners insurance.
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The camera on my phone does not work, just shows the shutter.
I tried resetting the device and even restored from a backup but no luck. I've even tried installing another camera app but still can see. Anyone know if I can just walk into a store and get this sorted?
Make Genius reservation to avoid long wait and take to Apple Store, this will be resolved under Warranty.
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This may sound crazy, but download any free app. This often "shocks" the other apps into working.
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I was attempting to update iphone 4s today, laptop went flat during the last stages. The iphone now only displays USB cord, with an arrow pointing towards iTunes emblem. iTunes will not accept/read the iphone. HELP??
If you have the latest version of iTunes you should not have to download the ipsw file separately as jalp suggests. iTunes will download it automatically.
This error (9) most often means that your antivirus or firewall (or router) is blocking access to Apple's servers. In rare instances it can also mean that the phone was hacked (or "jailbroken") to unlock it. If this is the case you must do a DFU restore, not Recovery Mode, as follows:
Reboot your computer
Disable your antivirus and firewall. If you has Kaspersky you may actually have to uninstall it, as it can never be turned completely off.
Connect the USB cable to a USB port directly on your computer, not to a hub. DO NOT connect the other end to the phone
Disconnect all USB devices except for mouse, keyboard and iPhone cable.
Launch iTunes
On the phone hold the HOME and SLEEP buttons at the same time for EXACTLY 10 seconds, then release the SLEEP button but continue holding the HOME button. The screen should be black. If it has an Apple logo this means you held both buttons too long. Release the HOME button and do it again.
While holding the HOME button connect the free end of the cable to the phone.
After a short while iTunes should recognize a phone in "recovery mode" (iTunes doesn't know the difference between DFU and Recovery modes, but the phone does)
Release the HOME button and don't touch the phone or the computer until the process completes or you get an error message. Ignore any displays on the phone.
If the error recurs the phone was probably messed up when it was hacked. This is not a hardware problem, or if it is, it isn't one you can fix.
You can try repeating these steps with a different computer and a different cable. If that fails also the phone is probably not repairable. -
unable to update to ios 5 on windows 7. please can someone help me i have tried everything? i deleted itunes and downloaded the new version when i plug my iphone 4 in it does a back and then I then everything runs normal and it extracts and then i get an error code at the end 3197. had the iphone for two months and its new.
Please can somene help me, i am currently on version 4.3.3 (8J2)
Modem Firmware 04.10.01followed someones instructions and it has worked ios 5 is now working on my iphone 4
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I have a iphone 5 and just updated to ios 8 now i have extended lte where it use to say verizon lte
i have a iphone 5 and just updated to ios 8 now i have extended lte where it use to say verizon lte
This is being discussed in more detail, but without a solution, in another thread: https://community.verizonwireless.com/thread/840295?tstart=0
I am having the same problem with my new iPhone 5s since I installed the current software 8.1.2 yesterday after activating the phone at a Verizon store in Tucson, AZ. My zip code is 84745.
So far I have no battery problems, but that's probably because I have cellular off except when I need it. I am usually on WiFi at home/work as my old 4s was one of the phones that, after an earlier software upgrade, chewed data up for no reason. -
i just updated my iphone to the latest update and my phone now has a picture of the connection cable with an arrow pointing to itunes. I plug it in and connect to itunes and nothing happens. HELP.
Hello JBH 1162
Check out the articles below to get your iPhone to show up in iTunes so it can be restored. Start with the first one to see if you can make any change to show up in iTunes and if it does not, then pick either the second or third article for the type of computer that you have.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Regards,
-Norm G. -
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If you didn’t erase the drive and install using you AppleID, then the OS and the purchased apps are still registered to the other AppleID. You cannot change that by logging into iCloud. Apps are forever tied to the AppleID used to purchase/download them.
You have to erase the drive and download/install the Apps using your AppleID.
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