Updater/ Restoring?..

Ok, so my ipod is not doing to good, all it does is goes to a song, doesn't play it, then skips the next one, again and again.
So I finally got through the help line, this guy said he would email me. Definetly didn't get it, he said to restore my ipod and put all my songs back on with the updater. Well the updater and I aren't agreeing. I never get the second step, where it asks you if you want to update or restore. On top of it, my computer doesn't even recognize my ipod, and if does, if says it's my sisters.
a little help here.
ipod mini Windows XP

See these.
Your Windows PC doesn't recognize iPod.
iPod appears in Windows Explorer but does not appear in iTunes.
iPod does not appear in iTunes.
Fast user switching in Windows XP is not supported.
Strange iPod behavior.
Try to restore it in disk mode.
Putting iPod into disk mode.

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IPod cannot be updated/restored/ejected--files in use by another app

Since I downloaded iTunes7, I cannot update, restore, or eject my iPod from iTunes. I get the error "<iPod name> cannot be updated(restored, ejected) because it contains files in use by another application." I'm still able to sync music and tv shows with the old iPod software, but not movies. I eject it using the Safely Remove Hardware icon in my system tray, or from My Computer. I've tried disabling security programs and peripherals, and even sifting through the processes in Task Manager. I had no trouble ejecting prior to iTunes 7/7.0.1.
And yes, I've done the R's I'm able to do (Restore is not an option due to the nature of the error).

Hi again, Corey!
In regard to "recovery mode" message, you'll most likely just need to restore your iPod. For more details, read here -> Restoring your iPod
If this message persists after restoring your iPod, try assigning your iPod a different drive letter; see these steps below:
Log off of any other users on your computer.
1 - Don’t plug in your iPod yet.
2 - Go to "START -> Control Panel -> Admin Tools (if you don't see this, click on "classic view" button on the left panel) -> Computer Management."
3 - Click on the "Disk Management" button in the left panel area.
4 - Now, with "Computer Management" and Control Panel windows opened, reset your iPod, and connect it.
5 - Right-click on your iPod's listing there (after a few moments when it gets recognized in this drive window), and click on "Change Drive letter and Paths". Then the "Change..." button.
Here's what it should look like:
Assign your iPod the letter "M" "N", "O" or the like (further along in the alphabet).
For more details, see this article:
Windows confuses iPod with network device / Changing drive letter
I hope this helps you!
-Kylene
If any post helps or solves your issue, please mark it that way accordingly. Thank you for helping the boards!

Can't Update/Restore

When trying to update my iPhone 6 Plus through iTunes, the download would take hours, half a day usually. At the end of every download, this would always fail stating "the file was corrupted during download". Since updating/restoring my iPhone 6 Plus would take so long and always inevitably fail, I decided to download the 8.12 IPSW for my 6 Plus. Why trying to shift-click update/restore, another error has come up. "This firmware file is not compatible". How can I fix this? Am I just not supposed to update at all now? Where is Apple's mind?

My iPod works again. Yay.

Can't Update/Restore/Use my iPod!!

My iPod worked, with all my music, it updated and everything. Then I put iPod Linux on it, and it worked just fine, but then I tried to update it, and it gave me the error message: An error occurred while trying to update/restore iPod. So I uninstalled iPod Linux, and tried again. Same error. So I tried to restore it. Same error. So I reformatted it in Disk Utility as a Mac OS Extended (Journaled). It still didn't let me update or restore it. I unplugged it and it gave me the folder/go to Apple/Support/iPod thing. I plugged it back in and iTunes opened and treated me like a person who just bought the iPod. It downloaded all my music onto the iPod. I unplugged it, and it still gave me the go to Apple iPod Support. So now my iPod has all my music on it, is formatted as Journaled Mac OS Extended, and doesn't work.
Help!!

My iPod works again. Yay.

My ipod says it's up to date, but it's not and I can't update/restore

Itunes updated to 7.0.2 and I can load up my own CDs onto my ipod nano. I can buy new tunes on the internet and they load into my itunes library but the purchased tunes don't load onto my ipod - I keep getting a error message that my ipod software is out of date. I've tried uninstalling itunes but keep having the same problem. My ipod preferences page tells me I have software version 5.1 on the ipod. I can see the buttons for update/restore, but this whole section is grayed out and the buttons don't work. What can I do?

When you come back, try this.
Click on control panel/admin tools/computer management/disk management/right click on the iPod to re-assign the drive letter.
Choose something lower down the alphabet, say 'M' or something similar.
The iPod can be confused by any other storage devices assigned a similar drive letter even though they may not connected at the same time.
If the device manager is empty, see this: iPod not appearing in Windows device manager.
It's a long shot but worth a try.

HT201263 Unable to update, restore or recover. Slider doesn't slide and number pad doesn't work for passcode. What next? Worked last night . Battery charged. When I push Home button I get my backgroung but can't slide slider. Device is recognized by iTune

Unable to update, restore or recover. Slider doesn't slide and number pad doesn't work for passcode. What next? Worked last night . Battery charged. When I push Home button I get my backgroung but can't slide slider. Device is recognized by iTunes.Help! Thank you.

Besweet, I'm having the very same problem with 60GB colour which was bought new and worked for 6 months before suddenly just not being recognised by PC. I hadn't changed anything at all.
I've followed all troubleshooting advice and reinstalled and updated iTunes and iPod updater software but all troubleshooting routes seem to hit the dead end of either the need to access the iPod via the PC (which isn't possible as it's not showing up at all) or the iPod in disc mode stuck at "ok to disconnect".
It's still under 1yr warranty so will have to take to a dealer.
I'm sorry that's not much help for you but at least you know it's not a unique problem.
PC Windows XP

IPod updater/restore proble w/ latest 2006-06 version - FIXED

Alright kids peep this!
Background- have a Gateway 506GR running Winblows XP Home. Nothing special on it except I use both XPlay 2.0 and iTunes. Everything runs dandy. I have had 2 iPod Mini and a friend has a first gen Ipod U2 version. Updated them, restored them all gravy. Again, no probs...
SO, the wife gets a an iPod Nano... thats when the problems start kicking in. Plug it in and it says we need to update to the 2006-06 updater. Cool. I did it with my Mini so I think this will be easy breazy... WRONG. Muf*cking Nano keeps freezing up. Updater freezes up, restore has no chance. Seems that something is fouling up the system here. Also get the error that cannot write to drive "G", the nano removable drive, sweet!
I uninstall EVERYTHING - iTunes, updaters, XPlay, start up PC in safe mode, turn off firewall (ZoneAlarm), disable virus, remove MusicMatch... nothing. Tried to do the update /restore by manually putting the Nano in Disk Mode and still nada. Oh yeah, took it to the Apple "Guru's at the Stanford store and ValleyFair in SJ and they have NO CLUE. They try some simple fixes and of course get nowhere. They just end up giving me another. I went through 2 this way.
I got real desperate now. I search Google and found this - http://screwdave.blogspot.com/2006/05/ipod-nano-updater-3-23-really-needs.html and of course no dice there either. Maybe it will work for you.
OK, FINALLY peep out DSLreports, the cats there are freaking real GURUS man, and found some guy with the same issue as me. The guy tried EVERYTHING the forum was throwing his way and he had no luck. One casually mentions that he may have a power supply issue regarding the USB 2.0 ports on his PC. "Hmmmmmm", I think that this is just stupid enough to work. I go to Radio Shack and buy a crappy $20 USB 2.0 hub with an external power supply and plug it in. Removed iTunes, all the updaters, and Xplay and start from scratch. Re-install iTunes 6.0.4.2 and use update 2006-03, then re-install XPlay 2.9. Plugin the Nano and Whamo! it freaking works. Sweet.
Gateway 506GR Windows XP Winblows
Gateway 506GR Windows XP Winblows

Same thing happened to me (well my 30gb video iPod XD) And to a lot of people, apparently. My iPod has been comatose (I REFUSE to say it's dead) since Monday after the iPod Update. It's NEVER had problems before, so I lay the blame on the Update. It took forever to "update" (I had it in for hours) and when I finally dced it (prematurely apparently?? I don't know how leaving it in a couple hours and then taking it out makes it premature but okay iPod Updater...) it flashed to the Apple screen, which I then reset, and now it's in its comatose state
I have really nothing to contribute but to say it's happened to me, too XD I've had no luck at other threads so if anyone could help, it would be much appreciated Thanks

My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. Help

My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. HELP.

Hi there owain11,
It looks like that particular error may be realted to a hardware issue. Take a look at the article below for more information.
Resolve iOS update and restore errors
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
-Griff W.

Help please: Update/restore iPhone 4

Hi all,
I just managed to solve the problem of iTunes store not showing up in iTunes (by removing and installing everything) only to run in to the next problem.
I have just got an iPhone 4.
I configured it (now that iTunes kindly show me the pages) and I see that there is a new update for my phone.
I download it and want to update it.
The update gets stuck in the middle. No responce from phone since yesterday.
I have tried to reset the phone, reboot PC etc. and when I now connect my iPhone, I get a pop up that the phone has to be restored. Okay, I do that, it downloads the update, prepare to install, everything looking fine... but it gets stuck in the middle of the update.
So, basically, phone not working, dead, update/restore gets stuck.
Im going on holiday on Friday and had planned everything to have my iPhone with me. I so regret that I updated the phone just now
System:
Windows XP, latest version of iTunes, all updates for windows installed, etc.
Tried closing down virus scanners, firewalls, etc, no luck, still stuck...
So if anyone could point me to some sollution I will be very happy.
Thanks in advance for the help.

Tried all this, no luck:
Turned off all USB devices, rebot -> restore -> frozen
Downloaded an earlier version of the update and try to do a shift/restore in iTunes. No luck.
Note:
The restore is 682 MB large file. This file it loaded the very first time I pressed the update button in iTunes.
Nothing more I can do really. Gona have to give it back and get a new. And no iPhone on the holiday meh..
PS: No, it is not jailbroken. it is brand new.

I am unable to update/restore my iPhone on my MacBook after attempting to downgrade iTunes 10 to iTunes 9.2

I am unable to update/restore my iPhone on my MacBook after attempting to downgrade iTunes 10 to iTunes 9.2. I am currently running iTunes 10 on my MacBook right now because it was my only option to get iTunes back on my MacBook. Everything is fine with syncing my device but the only problem I keep encountering is the restoring and updating options. When I restore my device it tells me that It could not be restored at this time. When I update it, iTunes tells me that it cannot complete the current build. I know for a fact I am missing some files that were deleted when I attempted the downgrade. Anybody know what files I am currently missing that is causing this?
- Jonny Appleseed 

acarstensen, Help has arrived! Let's take a closer look to see what's going on. Does your device have any physical/liquid damage? Did this issue begin after a recent software update or app download? EfrainM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

5s update/restore fail using itunes

i backed up my 5s with itunes so i could update my phone from 7.1 to 8.3; The update/restore failed; I have tried repeatedly; my phone is not functional, and I can't even restore to factory settings; In troubleshooting I have done the following: used most recent itunes, disabled antivirus software -still failing. My computer is running windows xp -is that why it is failing? I don't know what to do. I need to get my phone back to functioning.

The answer to your question comes directly from the TS3694 article you attached above:
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

Ipod wont update, restore, WORK!!??

hi everyone, my ipod's been playing up, its the second time this has happened, the last time i managed to sort out the problem but it was an accident! It started off by suddenly deleting all the songs in my ipod, they're still in my library but wont update onto my ipod, saying there is not enough memory. I have tried resetting, and then update/restoring but I keep getting a range of different error messages from "Internal error" to "formatting failure" i have searched through all the discussions on here but none have helped!! the ipod updater i downloaded seems to disappear on my computer leaving one from jan06, which is obviously out of date. PLEASE HELP!!!!
thanks xxx

You've seen this?
Internal manager error.
If after trying all else, you could try a format of the iPod in Windows. A full format does a check and remap of bad sectors on the iPod hard drive, and you would need to restore the iPod as normal (using the iPod updater) afterward. This can also work when the iPod is recognized by the computer, but not by the updater.
First, put the iPod into forced disk mode.
See: How to put the iPod into disk mode.
On your PC, go "my computer" and right click on the iPod, then choose "format". Ensure the settings are at "default" and that "quick format" is not checked. Now select "format". It will take a while, but when that's finished, restore the iPod using the updater.
If you need to, reset the iPod to exit disk mode.

I was trying to update/restore my ipod and now i plug it in and it stays frozen on the usb to itunes picture. and when i plug it in it dosnt come up in itunes how do i fix this?

i was trying to update/restore my ipod and now i plug it in and it stays frozen on the usb to itunes picture. and when i plug it in it dosnt come up in itunes how do i fix this? any suggestions are appreciated

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT201210 i amnot able to update & restore my iphone 3g,it is showing error 1015,i hav etried again and againbut it is failing

i am not able to update & restore my iphone 3G,it is showing error no 1015,kindly infm what to do?

Your phone is jailbroken/hacked. You cannot receive assistance on this forum. Go somewhere else for help.

HT201263 while update & restore error 1015

Hi,
while update & restore error 1015, please help me in this issue

1015 error: There are 4 possible causes of this error:
The activation server truly is unavailable. Rare, usually fixed within minutes.
Your antivirus or firewall or router's firewall is blocking access to
gs.apple.com on ports 80 and 443.
Your iPhone is jailbroken or otherwise hacked.
The computer you connected to during the restore/update was
used to hack/jailbreak some other iOS device, and its
network database was corrupted during the process.
(Thanks to Lawrence Finch for the wording in
https://discussions,apple.com/thread/4793244?start=90 )

HT1414 Hi All, i recently done a back up and update & restore, but ive lost my notes, my text messages and my reminders and notes on the calender, i also have lost the data i had in an app which was very important to me. Please Please help me, i,m total

Hi All, i recently done a back up and update & restore, but ive lost my notes, my text messages and my reminders and notes on the calender, i also have lost the data i had in an app which was very important to me. Please Please help me, i,m total novice.
I did this back up because i was instructed by my service provider. This was supposed to sort out my losing connection problem, which it didn't, it instead gave me a new problem. If there is anyone out there who can help me to retrieve my lost information i would appreciate it.
Thank You in advance.

You should be syncing your contacts with an app on your computer or cloud service (iCloud, Gmail, Yahoo, etc), and not relying on a backup. If you haven't been doing this, start now and then restore your old backup. You will then be able to sync the new contacts back into the phone. However, you will lose all messages, etc newer thant the backup.

Updater/ Restoring?..

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