Updates - iPhoto and iMovie on Mac Pro

I have an iPhone 4 and an iPad 2, both with iPhoto and iMovie installed. I just bought a MacBook Pro but can't update those apps on the Mac as requested by the laptop system. There is a message to log on a different account, but I just have one account.

You need to get in touch with the App Store support folks - http://www.apple.com/support/mac/app-store/.
Good luck,
Clinton

Similar Messages

  • HT2476 I got my Macbook Pro from another user (different apple id) and now i'm not able to update iPhoto and iMovie. What can i do?

    I got my Macbook Pro from another user (different apple id) and now i'm not able to update iPhoto and iMovie. What can i do?

    You need to contact Apple and transfer that computer, the serial number, into your name and your Apple ID. Then you should be able to update the included Apple Apps from the App store. No need to Re-buy them again.
    Caveat to the above.
    If your Mac did not originally come with Lion Preinstalled, early releases of early 2011 models and older, and originally had Snow Leopard installed the original owner should of supplied the Mac OS X System Discs with the system. If that person didn't you should order them from Apple at a small fee, and don't lose them.

  • There is a problem in updating iphoto and iMovie, read a response here from a certain Dahveed if I'm not wrong to try this, however I'm a first time mac user, how do you delete this ... /Mac HD/Library/Caches/com.apple.appstore/adoption.plist

    There is a problem in updating iphoto and iMovie, read a response here from a certain Dahveed if I'm not wrong to try this, however I'm a first time mac user, how do you delete this ... /Mac HD/Library/Caches/com.apple.appstore/adoption.plist

    It says 'To update this application, sign in to the account you used to purchase it.'
    However I only have one account. I've tried to sign out and in several times. But it doesn't work. I do remember changing my password recently. Secondly I'd like to add that I got this macbook air 3 days ago. I'm a first time mac user. It had three updates initially. Mountain lion 10.8.2, iphoto and the imovie. I updated the mountain lion, thinking I'd get the iphoto and imovie done later. However now this problem has come up. Thanks for responding. Hoping to hear from you soon again regarding this.

  • Unable to update iPhoto and iMovie?

    When i try to update iPhoto and iMovie, this first message appears: "Update Unavailable with This Apple ID - This update is for an app downloaded with a different Apple ID. Sign in with that Apple ID and try again" so i press ok and a second message appears: "We could not complete your request - There was an error in the App Store. Please try again later. (100)"
    Can someone explain me what this error means? and what can i do to fix it?
    Thank you

    It means what it says: The apps were bought or installed by someone with a different ID to yours. So, in effect, these are belong to that person and you can't update them.
    This can arise if you've bought a second hand machine, or if you've bought an open box machine, or even if the Mac was set up for you by the shop where you bought it. Or, if you used one Apple ID to set up the machine and are using a different one now. Of course, it can also be caused by installing pirated software.
    So, what to do:
    Where did you get the machine? If it was second hand, or open box then you need to get back to the vendor.
    If you used a different Apple ID then sign in with that one.
    And, if the software is pirated then delete it and purchase legally.
    Other than that:
    Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.

  • HT1338 Being prompted to update iPhoto and iMovie, but getting message "To update this application, sign in to the account you used to purchase it."  My email has not changed.  Any ideas?  -gb

    I am being prompted to update iPhoto and iMovie, but getting the message: "To update this application, sign in to the account you used to purchase it."  These came already loaded on my laptop, and my email has not changed.  Any ideas or work-arounds?

    Has your Apple ID changed, that's the one that matters.
    You need to sign in under the account that purchased these apps (did you buy this Mac new)

  • I'm having trouble updating iPhoto and iMovie.

    This has been an ongoing issue that I just get aggravated and stop trying for awhile.  Updated to OS X Mavericks and now I can't even access iPhoto.  It says this version can't be used with OS X.  Everytime I try to update iPhoto and iMovie, I get a message saying it was purchased using another ID.  I bought the computer brand new and set it up with the one and only ID I have.  iPhoto and iMovie were preinstalled.  Anyone have any suggestions?  I do NOT want to delete them, pay to download them and then request a refund because I don't want to lose all of my photos.  I didn't worry about it much until my husband did the OS X Mavericks update and now iPhoto isn't compatible to even open anymore.  Please help!

    Nazareth94 wrote:
    I recently purchased a new Macbook Pro
    Congratulations!
    Everything is great---except when alerted to updates for iMovie and/or iPhoto I'm instructed: "To update this application, sign in to the account you used to purchase it".
    NO need to re-purchase. Launch the App Store from the Applications folder or dock icon. Follow as the alert instructed, i.e., sign in with your Apple ID and password. Click on the Updates icon (near the top of the App Store window). The Updates window will list iPhoto and iMovie. Click the UPDATE button for each.
    Note: This is based on my experience with having iLife 11 on disk prior to getting a new MBP last July.)
    Hope this helps.

  • HT5367 I can't update iPhoto and iMovie. Says that download is corrupted.

    I can't update iPhoto and iMovie. Says that download is corrupted.

    I too have the same problem.  Trying to update iphoto and imovie.  Tells me download is corrupted and to try again later.  Been going on for some time now.  Tried updating one at a time, but no difference.  I have the permenant number "3" on the apple store logo. 
    iphoto, imovie and kindle.  Unable to update!!

  • HT1338 Mac app store won't let me update iPhoto and iMovie.

    I'm trying to update iPhoto & iMovie, just got a new mac and when I go into the Mac App Store and click update on iPhoto and iMovie it says: "To update this application, sign in to the account you used to purchase it." .....both came pre-installed on my mac and I only have one apple ID, I don't have another one to sign into... please help?

    You should be able to go the Mac App Store, login with your Apple ID that you have set up and registered, and then since you just bought the iMac New you should find those two Apps to click on listed in the "Purchases" List that is associated with your Apple ID account.  You may or may not need to, for Free, redownload those two Apps from the Purchases List to trigger allowing Free Updates.  I'm not sure, not having done this that way.
    Hope this helps

  • Can't update iPhoto and iMovie.

    I recently purchased a Macbook Pro Retina, and once everything was set up, the Mac App store tells me I have updates for iPhoto and iMovie. However, when I tried updating them, I get the follwong message: You have updates available for other accounts. To update this application, sign in to the account you used to purchase it.
    I only have one iTunes account for the past several years, and I just bought this laptop. Anyone have any solutions?

    Might be pirated apps...
    Try the suggetion here >  “You have updates available for other accounts” bug
    If that doesn't help, report the issue to Apple using the email form here >  Mac App Store - Contact Support

  • After upgrading to Mavericks I cannot update iPhoto and iMovie. Why?

    Just got my first Mac, an iMac. I upgraded to Maverick and once done I find there are updates available for iPhoto and iMovie. First I have tried to register "accept" the two apps. Nothing happens. Then I try to update them and get the answer that these apps was installed with another Apple ID. The thing is that I don't have any other Apple ID and noone else has touched my iMac. I have tried to reinstall Maverick three times now but end up with the same result. Anyone who has any clue or have experienced the same problem?

    Open System Preferences > Users & Groups then select the Password tab.
    Make sure you see the correct Apple ID.
    If not, click Change.
    Make sure you are logged into your admin account before updating apps.
    Reinstalling Mavericks requires using OS X Recovery  but there's no reason to reinstall Mavericks just to update your apps.
    Message was edited by: CS

  • Unable to update iPhoto and iMovie. "Update Unavailable with This Apple ID"

    I updated to Yosemite and all went well but for the message "Update Unavailable with This Apple ID" for the two apps iPhoto and iMovie. I have tried using the terminal window and used code that others have suggested and obtained a SmartSearch. I deleted everything in that folder and I still can't update these two apps. The other apps updated without problems. Thanks for any help.

    For a couple of years now, the verson of the iLife apps that come preinstalled on new Macs are the Mac App Store (MAS) versions. MAS apps have the Apple ID that bought them encoded in the app as an anti-piracy scheme. Since these apps are preinstalled, before using any of the three apps, the new Mac owner must open the MAS, go to the Purchases pane and accept these apps into their MAS account. This allows the MAS to encode the owners Apple ID into the apps.
    Failure to accept these apps into your account and have them encoded with your Apple ID before using one of them renders the apps "as is" and they cannot be updated or downloaded to another Mac. The only way that I know of to rectify the problem is to use OS X Recovery to erase the Mac and reinstall OS X and the iLife apps, so that the initial setup can be attempted again and the apps be accepted into the MAS account and encoded with the Apple ID.

  • Can't update iPhoto and iMovie.  "ther was an error in the App Store (18)

    I can't update iPhoto or iMovie.  All others update OK.  message pop up: "There was an error in the App Store" (18)

    Try deleting the cache associated with the App Store.
    Quit the App Store if it's open.
    Open a Finder window. From the Finder menu bar click Go > Go to Folder
    Type or copy paste the following:
    ~/Library/Caches/com.apple.appstore/Cache.db
    Click Go then move the Cache.db file to the Trash.
    Relaunch the App Store and try updating your apps.

  • HT1338 Why won't my MacBook Air Update iPhoto and iMovie ?

    I bought my macbook Air mid last year and the flash drive was faulty in it and i had to have it replaced and ever since that i cant use imessage as they didnt put the serial number back in and now i cant update some applications on my computer and as iPhoto and iMovie. when i try to update these applications it just says " to update this aplication, sign into the account you used to purchase it" i am on the sane account as what i have always used the only differance is i have changed the email from what it use to be

    The download takes a long time. If you have a Ethernet Adaptor use it. Try to locate a high-bandwidth wireless connection. Do you have enough free space on your SSD (including keeping 10-20% empty for VMEM and temporary files)

  • Unable to update iPhoto and iMovie since Mountain Lion and Mavericks

    It has been over a year since it happens, I was hoping it could be solved after i updated to the new mavericks system..
    "This update is for an app downloaded with a different Apple ID. Sign in with that Apple ID and try again. "
    It has not been bothering me since the mountain lion, because although iphoto can't be updated, I was still able to use them and save all my photos.
    Now after the new system update, iPhoto can not be opened unless it is updated
    I do not want to lose all my pictures and videos that i have been saving there for over more than a year.

    It means what it says: The apps were bought or installed by someone with a different ID to yours. So, in effect, these are belong to that person and you can't update them.
    This can arise if you've bought a second hand machine, or if you've bought an open box machine, or even if the Mac was set up for you by the shop where you bought it. Or, if you used one Apple ID to set up the machine and are using a different one now. Of course, it can also be caused by installing pirated software.
    So, what to do:
    Where did you get the machine? If it was second hand, or open box then you need to get back to the vendor.
    If you used a different Apple ID then sign in with that one.
    And, if the software is pirated then delete it and purchase legally.
    Other than that:
    Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.

  • Unable to update iphoto and imovie from app store

    I just bought my mba. and I am getting up dates but when I got to iphoto and i movie I got the following error "You have updates available for other accounts" so it is telling me its for a different account. but it dont make sense.

    I already checked that, and they dont show up on purchased side. I am providing one more phrase that comes up in the warning that may help.
    "You have updates available for other accounts"
    "To update this application sign into the account you used to purchase it"

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