Updating credit card caused duplicate purchase.
Your billing is a scam. I have tried to update the date of my credit card twice and the result is that I have been charged $20. My balance is now $34. At my age I will need to live another 50 years to use that up and I am furious that there is not good way to get a refund without jumping thru hoops in a circle to no avail.
What are your going to do about it?
Post transferred from blog article;
subject/title edited accordingly.
Hi, mikebass, and welcome to the Community,
As appears in the blue box, above,
If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Our Community Guidelines do explain that this Community is not a branch of Skype Customer Service, so you will need to contact Skype Customer Service directly. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are some more details to help you find your way:
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
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Similar Messages
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Want to create Apple ID for both my children's IPad's. Tried creating new email account for my son and it will not let me. I want them to be only able to purchase from redeemed gift cards and everytime it asks me to update credit card info on their Ipad.
Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful. -
I was attempting to purchase a music CD for $16.99 with an account balance of $17. and change. Why did iTunes Store request updated credit card information?
Because you do not have enough to pay for the cd and the tax
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HT204053 how do you update credit card info for itunes purchases?
How do you update credit card infor for itunes purchases?
Try this link...
http://support.apple.com/kb/HT1918 -
Why must I gave an updated Credit card for an update on an app I already paid for? Are they trying to charge me again? I have no balance and I am not purchasing any new apps.
They aren't charging you twice. They just want you to verify your security code and expiration of your credit card. Better to make sure you personal info is correct then have a stranger try using your account.
From the iTunes menu bar click Store / View My Account then click: Edit Payment Information.
Make sure all the data is available then click Done. -
my ipod wont let me buy any appps because it says i have an invalid security code for my moms credit card but its the right one. and it also says i owe money for upgrading an app does anyone know how to remove my moms credit card cause i cant figure itout
To change asccount information see:
Changing Account Information
For the code issue this may help.
iTunes Store: My credit card's security code or zip code does not match my bank's records
For a standard iTunes account you need a valid payment method even for free apps and app updates.
What is making it think that you own money for an app upgrade? -
Hi,
Please help.
Im trying to change my app store from Autralia to New Zealand. It is telling me i need to spend the credit on my itunes account before i can make this change. So i went to make a purchase, however my Credit Card details need updating, and i no longer have my australian credit card. I tried inputting NZ credit card details, but this was not allowed.
How do i get around this? If i dont have a valid Australian Credit Card to make purchases using my available itunes credit, to then eventually change regions in app store?
CheersYou can only use a credit card issued by a Australian bank on an Australian account. Try contacting iTunes Support and ask them if they can remove the balance so that you can change countries : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Itunes account not updating credit card
Hello all, i just purchased iphone however i have updated my account information but it is giving me an error msg and not using my updated credit card information
Create an iTunes App Store account without a credit card
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When updating credit card info I get message to contact iTunes support
When I try to update credit card I get a message that says to contact iTunes support. I'm not able to make purchase unless I use a iTunes card. I would like to be able to use my credit card. I read somewhere that it could be that my account is locked.
If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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please i went back a refund i use my account without a credit card than i purchase a app with 200 dollars and it was purchased and my account does not have a credit card and the money was taken from the credit card
Contact iTunes:
Apple - Support - iTunes - Contact Us -
How do I update credit card info for my iCloud Apple ID only (I have a different iTune Apple ID)?
How do I update credit card info for my iCloud Apple ID only (I have a different iTune Apple ID)?
I hope by now you found it already, but if not ...
iTunes Store: Changing account information - Apple - Support
it is the same as itunes account. -
I think my granddaughter bought a $3.99 app after I put the password in for a free app. I just got an email from my credit card confirming the purchase. How can I find out what she purchased? Can I get credit for it?
The password is good for 15 minutes to make purchases. You should receive a receipt in 24 to 48 hours for the purchases. There is a link to Report an issue. You could use that to start a conversation with iTunes Support about a refund.
Apple considers all sales final. But has been known to offer a one time refund. So the question is, do you want to use your one time refund on this purchase or one more expensive in the future? -
Can Not Update Credit Card Info
Skype, get with it! There have been several threads pointing out there is no way to update credit card expiration date. We keep getting these warning emails that account (along with accumulated credit) is about to expire due to expired credit card info. But having chased every blind alley in "My Account" and elsewhere, there is absoluetly no way to do this. The so called "solutions" from prior forum posts refer to an interface that does not exist - at least for some users. Specifically, it describes a path that starts with click "subscriptions" but this option does not always exist.
Very unhappy with web services that waste time due to lousy coordination within the organization that does not keep instructions in synch with actual product evolution.
Fix this, please!
Unhappy user.Hello,
I have exactly the same experience as the Unhappy user here quoted.
Cannot update my current card.
Cannot delete my expired card.
Was compelled to add another bankcard just to keep the account current.
Support pages reference menus which do not appear under any menu sequence.
Using Mac OSX 10.6.8 with Firefox browser.
Lorob1 wrote:
Skype, get with it! There have been several threads pointing out there is no way to update credit card expiration date. We keep getting these warning emails that account (along with accumulated credit) is about to expire due to expired credit card info. But having chased every blind alley in "My Account" and elsewhere, there is absoluetly no way to do this. The so called "solutions" from prior forum posts refer to an interface that does not exist - at least for some users. Specifically, it describes a path that starts with click "subscriptions" but this option does not always exist.
Very unhappy with web services that waste time due to lousy coordination within the organization that does not keep instructions in synch with actual product evolution.
Fix this, please!
Unhappy user. -
Help on how to update credit card?
My credit card expiry needs updating. After three days of frustrating searches, I finally got my daughter, in another state, to log me on, but then all info in the web still doesn't tell me how to update. The web is bloody useless when seeking a simple answer. Several people report the same sort of problems. Can anyone please advise ?
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.You may find this link helpful for you to update your credit card:
https://support.skype.com/en/faq/FA10486/how-do-i-update-my-credit-card-details?q=update+credit+card
Best Regards,
Akyll
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others. -
In iOS 7, how to update credit card details.. There is tap available to change as suggested in other discussion
Each time that you add or change your card details then a small temporary store holding charge (i.e. $1) may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
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