Updating PS 13.04x64 to 13.06 for Yosemite, would not insatll, says to contact customer support, cannot find way to do that

Updating Photoshop CS6 13.04x64 to 13.06, won't install, message says to contact customer support, cannot find way to do that6

Hello DogeHD , deeply sorry for the inconvenience. I've just sent you a private message with all the information regarding this case.
If my post answers your question, please mark it as "Accept as Solution."

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HT4009 I'm trying to buy some crystals for my game and it says please contact apple support which doesn't make sense because earlier today it let me buy some. And I already checked with my bank and they said my card is good and I already restarted my phon

I'm trying to buy crystals on my game and it keeps saying please contact apple support and I've already tried turning off my phone and called my back and signed in and out of my iTunes account, nothing works please help

If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Firefox 4 for MAC would not upgrade-says I don't have permissions. Now I don't have Firefox on my MAC

I was asked to download the latest version of Firefox. I did so and when I went to install it, I got the error message that implied I didn't have authorization to run some of the features. The upgrade stopped and now Firefox will not run because it says it is locked. I am running Firefox on the PC side of my MAC to ask for the fix. (I'm running Parallels.) I have one of the original Intel MAC laptops. Please give me the link to an older version so I can restore Firefox.

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

Why won't Creative Cloud update past 43%? It gives error code 1. Contact Customer Support. Good Luck!

I have a fully paid Creative Cloud membership. but when I click on Creative Cloud it says an update is available. When I click to get the update it starts, then stops at 43% and I get Error Code 1. Contact Customer Support and when I click on that I am sent in an unending circle with never any option to get chat, or phone support!! There is apparently no way to reach real support or to get Creative Cloud to update normally. What a terrible lack of customer service!

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

There was a problem updating InDesign CC For more information see the specific error below. Update Failed Download error. Press Retry to try again or contact customer support.(49)

Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.

Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

I'm trying to run an Apple itunes update on my Dell with Windows 7. Doing so I do get the message "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support

I am trying to update my iphone 4, but in order to do that I need to update itunes. I am unable to do this, or update quicktime. I get an error message that says
"A program required for this install to complete could not be run. Contact your support personnel or package vendor." I have a dell running windows 7

Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time?

When tried to update my itunes to 10.5 I got this message: There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.

I got the iPod touch, when i went to connect it to my computer to upload my music to it, It said that I need to upgrade to 10.5 but when I did I got the message below. So I tried uninstalling itunes and quick time and I cant download it at all and still get the message below. I have NO itunes on my computer now. =(
The message I get is::
There is a problem with the Window installer package. A program required for this intall to complete could not be run. Contact your support personnel or package venfor.
I have no idea what this message means or what to do....

There is a problem with the Window installer package. A program required for this intall to complete could not be run. Contact your support personnel or package venfor.
Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time?

HT1926 When I try to update ITunes on my PC (Windows XP), the repeated message is "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor

How to update ITunes on my PC (Windows XP)?? Repeated attempts produce this messsage: "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." I have an older version of ITunes on the computer. Why can't I update it?
MMettler

Repair your Apple software update.
Go to START > ALL PROGRAMS > Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU, go to Control Panel:
START > CONTROL PANEL/ > Add n Remove Programs, highlight ASU and click CHANGE then REPAIR

I'm trying to update itunes and keep getting the message"There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personal or package vendor" Anyone know now to fix?

I keep getting the message" There ais a problem with this windows Installer Package. A program required for this install to complete could not be run. Contact your support personnal or package vendor". I get this whentrying to update itunes.
Does anyone have a idea how to fix this/
Thanks

Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

Whenever I try to update iTunes to 10.5 I get the message 'There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.'

Whenever I try to update iTunes to 10.5 I get the message 'There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.'
I then uninstalled iTunes to try and reinstall it but I still get the same message for both 10.5 and previous versions, please help!

My situation:
- get error when updating iTunes from 1041 to 1050 or above: "There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
My system: XP SP3 with all latest updates.
Found out that the 1051 update fixes a major intrusion possibility during the update process, so I want to get iTunes upgraded to 1051.
Did more research and the following worked (not known if all steps outlined were necessary) (I do not guarantee success nor any more issues as a result):
- ran: MicrosoftFixit.ProgramInstallUninstall.exe (did JUST the patch option).
- ran: Windows Installation Removal Tool.exe (uninstalled JUST the iTunes program installer folder) (this does not remove the actual program).
- removed all apple software update registry entries.
- removed: C:\Documents and Settings\All Users\Application Data\Apple\Installer Cache\(JUST the software updatefolders) (hidden folder).
- removed: C:\Documents and Settings\current user\Local Settings\Application Data\Apple\(JUST the software update folders) (hidden folder).
- DID NOT need to restart
- downloaded latest iTunes update (1051)
- opened using WinRAR
- extracted all files
- ran JUST the apple software update MSI
- it succeeded
- ran JUST the iTunes MSI
- it succeeded
- normally I then uninstall the apple software update program, but DID NOT this time
- DID NOT need to restart
Hope it works for you.

I have tried repeatedly to download the CC update and keep getting "contact customer support" message- this has gone on for over a week.

I cannot get the CC update to install- it has stopped midway for over a week and says contact customer support. I don't have problems with anything else downloading. Any ideas?

Kittymarimba123 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application?

HT1349 I cant update my apps?? Billing info needed but when i type it in it says to contact itunes support..? dont know what to do HELP!

Ok so my app store app has 23 at the top which means to update my apps but when i press update and type in my pass word it starts to update but then this message poped up saying " we have a problem with your billing info." so i press continue and i type in the billing info and then it says to contact itunes support for this transaction and so when i call the guy on itunes support he answered and he told me to get online so i did and now i dont know what to do..? all i need is to updat my apps and it wont let me ! This is so aggravating! HELP

I would suggest contacting itunes support as it tells you to do.

I am trying to upload itunes 10.5, but get a message "There is a problem with this Window Installer Pkg. A program required for this install to complete could not be run. Contact your support personnel or package vendor". What is it I need to do?

I am trying to install itunes 10.5, but during the download I get the following message, "There is a problem with this Window Installer Package. A program required for this install to complete could not be run. Contact your support personanal or package vendor." If this is my personal computer and was able to upgrade to the previous version (pre 10.5), why not now? What is my "package vendor"? And what is it I need to do to fix this? The message is unclear. Unfortunately, I deleted my itunes program, thinking that in doing so, 10.5 would finally load. Now I have no itunes on my computer and unable to sync my iphone. Help!
Thanks - Rick

Hi Rick,
by "repair" I mean I went to the control panel, option - programs and features, and in the list of all my installed programs I selected "Apple Software Update". On top of the screen you find the options Uinstall, Change and Repair. I clicked the repair button and that did the trick. After the repair I could uninstall the program. I also uninstalled iTunes, Apple Application Support, Apple Mobile Device Support en Bonjour, thus all Apple programs. Then I installed iTunes 10.5 again and everything went fine.
Success,
Peter

Error message on window 7 for install iTune and iCloud!!!"There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

Hi,
I just try to install the setup download from apple website for iTune and iCloud.
During the installation, there was error message prompt out "There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
I am using Window 7 32 bit. I have try several time for install, but the result is getting same error message.
Anyone can help on this??????
Thanks.
Justin

I have also tried extracting the individual components to the temp file and attempting to install them individually despite being unable to remove the previous install of Apple Software Updater. The outcome, both Apple Software Updater and itunes encountered the same error message during the install process.

I'm trying to install iTunes 10.3 on my PC (windows vista) and I keep getting this message, "There is a problem with this windows package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

I'm trying to install iTunes 10.3 on my PC (windows vista) and I keep getting this message, "There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." I accidentally removed the Bonjour service from my system a few weeks ago, but my iTunes continued to work. Now I have no iTunes and I don't know how to fix it. SOMEONE PLEASE HELP!!!!

a colleague of mine suffers from the same problem. did a quick look on the apple support pages. found many topics covering the same problem.
also saw 1 marked as correct answer... (just browse the discussion pages before you ask, this answer appearantly was sitting there from oct. 14...)
(i'm not on windows, so i can't test...)
good luck!
j.
Correct Answer by Peter Lepere on Oct 14, 2011 3:07 AM
Hi Rick,
by "repair" I mean I went to the control panel, option - programs and features, and in the list of all my installed programs I selected "Apple Software Update". On top of the screen you find the options Uinstall, Change and Repair. I clicked the repair button and that did the trick. After the repair I could uninstall the program. I also uninstalled iTunes, Apple Application Support, Apple Mobile Device Support en Bonjour, thus all Apple programs. Then I installed iTunes 10.5 again and everything went fine.
Success,
Peter

Updating PS 13.04x64 to 13.06 for Yosemite, would not insatll, says to contact customer support, cannot find way to do that

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