Updating TechTool Deluxe

Hi all,
I want to update the TechTool Deluxe to the latest version. I've read the instructions from here http://docs.info.apple.com/article.html?artnum=61794-en
but when I insert the CD I only see the TechTool Deluxe icon. So then I went ahead and double clicked on TechTool Deluxe to install, just in case I can update with the Check for Product Update from the Services menu, instead I got the start test page without the Services menu not showing up. Do I need to run the test first in order to update? If not, how can I update my CD without downloading the 190MB file and burning on to a CD? Any help you can provide me is greatly appreciated.

Thank you for your prompt reply Jonathan. I thought in order to run system diagnostics using TechTool Deluxe that I would need to boot up from the CD. If only the one in my App folder is up to date, wouldn't the test from the CD be pointless?

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Techtool deluxe issue

hi, i bought the apple care protection plan when i bought my macbook and they gave me a CD which ran fine on tiger but a week later when apple sent out the leopard CD it stopped working. a year later my macbook seems to be running very slowly and was wanting to use techtool to sort everything out but when i install it and attempt to open up the application it doesnt appear. i tried downloading it off the apple website but it says my serial number (w87410raz5z) is not under protection even thought ive called apple about this and they say it is fine it is registered
is there anyone who can sort his out for me so i can use techtool or figure out how to fix it? or does anyone have any other ideas of speeding it up?
much appreciated
sean

Check to see if you need to update Techtool Deluxe http://support.apple.com/kb/TA26636
I would also run the repair disk option from your install disc. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.
Select your language.
Once on the desktop, select Utility in the menu bar.
Select Disk Utility.
Select the disk or volume in the list of disks and volumes, and then click First Aid.
Click Repair Disk. When done, click Repair Permissions. When done restart your computer.

I have an Apple MacBook on which Lion 10.7, plus all updates, are successfully installed. Can you tell me if TechTool Deluxe, normally supplied with Apple here has been now tested and found to run successfully? I have run the program to check a problem

I have an Apple MacBook on which Lion 10.7, plus all updates, are successfully installed.
Can you tell me if TechTool Deluxe, normally supplied with Apple here has been now tested and found to run successfully?
I have run the program to check a problem that I'm having. The particularly with video, and also volume structure. TEchTool Delux reports a failure for both of these components.
I am wondering if this is realistic or not, given the start-up screen for TechTool Delux mentions on start-up that it has yet to be tested fully with Lion?
With thanks, Ron.

Yes, I understand, however, he Macbook is out of its Applecare, but the TechTool it still on the machine. Does that entitle me to an upgrade in TechTool?
I suspect not, hoever, seeing I am running Lion, I am not sure at all? If you can answer this question it will help as then Imight be able to solve the problem I'm having.
Best regards, Ron

FYI: Updated version of TechTool Deluxe 3.1.2 available for AppleCare users

Just a heads-up that Micromat has recently released an update to TechTool Deluxe, the disk and system utility that comes bundled when you purchase an AppleCare protection plan for Macs. This update requires that you have a previous 3.x version installed on you HD and can be [downloaded right here|http://www.micromat.com/index.php?option=com_content&task=view&id=199&Item id=104].
Cheers!

Does this update apply to me as my Apple care does not expire until June 2008, and if so, should I do the update?...am always a bit scared of doing anything new.
I seem to remember once reading a warning on this forum about TT deluxe,(which is installed on my Mac') but can't now remember what it was about!
Any advice would be welcome, please. Thank you.

Topic : Techtool Deluxe 3.1.x Uninstall/install/update problems

hi,
just bought an iMac and when I tried to install Techtool Deluxe 3.1.1 and 3.1.2 I got the same problem as described in
http://discussions.apple.com/thread.jspa?threadID=1413920
when calling Apple Care I was suggested to try to install the software using another account (in the same iMac). It worked.
Does this solve the problem? Or could it happen that the application is not proper installed in my account? what happens when I remove the testing account I used to install the Techtool?
Thanks

Welcome to the Apple boards.
An interesting solution. Thanks.
If it runs under the original administrator, it should be OK.
You should ask Apple why this workaround works and why. It's obviously a bug.

Data Recovery AFTER TechTool Deluxe "Repair" ?

Hello,
I have a PB from Fall 2005 (1.5 Ghz, 512 Ram, superdrive, 80 GB) running 10.4. Recently, performance really started to lag, so I began diligent monitoring and ordered an external HD to perform a more comprehensive backup. For the last week, although SMART status was verified on the internal HD, I've been running on a bootable external drive (that was too full to perform a full backup of the current system). When the new external drive arrived yesterday, I installed 10.4 onto a fresh partition and prepared to copy all my files over from the internal drive. Of course, in the midst of this process, but before I could begin the file transfer, the internal drive decided to die and list SMART status as failed. From previous TechTool and other diagnoses, I believe the issue was just a horribly corrupted directory rather than any real physical damage (despite being forced to use numerous hard shut downs due to a stalled, all-but-frozen system in the recent past).
Now, here's the crux of my question: I ran TechTool Deluxe (the version that is packaged with Apple Care) and again it reported a bad directory. I had to safe boot on the external drive to get the computer to complete log in, otherwise it stales as it "searches for local drives." So the drive was not mounting, but it was recognized by both Disk Utility and Tech Tool. Feeling that it was my only option, I decided to go ahead and let Tech Tool repair the volume structure. Tech Tool was "successful" but now I am left with a hard drive that mounts but only shows my applications and library folders, along with a folder full of gibberish index files. No system folder, no users folder.
Is there a way to step back from this repair? Apple Support suggested trying to use Disk Utility again to verify the disk, but I'm highly dubious. I've heard of Alsoft DiskWarrior and ProSoft's Data Rescue II--but I don't know if either are something that will work after-the-fact now that Tech Tool has done its damage. I also talked to Drive Savers and they're quoting $500-2400, with $1600+ the cost of anything approximating full recovery.
Any suggestions on methods, preferred vendors, etc? I've backed up sporadically and have fresh copies of most of my key documents, and 75-90% of my music, but I'd lose all my photos and my crucial contacts, emails, and calendars.
I've done some searches and found slightly similar issues to my particular problem (ie http://discussions.apple.com/thread.jspa?messageID=1150247?).
I'll be monitoring this closely if I left any details out that would help in providing a recommendation.

Hi,
Thanks for your comments. I actually have not been able to boot from the "repaired" drive. It no longer mounts and disk utility reports it had a "fatal hardware error." I can still mount fine from either of my two external drives. Here's the current update. I downloaded the demo of Data Rescue II from Prosoft and am letting it performa thorough scan of my hard drive. It was about 2 hours from completion after 10 hours of scanning when I left for work this morning. If it turns up anything, I'll go ahead and buy the full version. If not, unless this board turns up anything else, yes, it looks like DriveSavers (or a similar alternative?).

"Volume Structure Failed" in TechTool Deluxe

I tried to run Disk Utility on my laptop last night and it said that it "stopped reapiring "XXX" because the following error was encountered. The underlying task reported failure on exit (-9972)" It said there was an invalid catalog record type and volume check failed.
I then ran the lastest update of the TechTool Deluxe CD. Everything passed except the Volume Structure.
There were some "used nodes" and "free nodes" that differed--those numbers showed up in green as "favorable changes". "Leaf Record Count" showed up in red as an "unusual change". When I go to repair, it says that "unusual values in the volume structure have been dectected. Before repairing the volume structure, it is suggested that you back up your data. FAILURE TO BACKUP YOUR DATA MAY RESULT IN PERMANENT LOSS OF DATA!".
I do have a Retrospect Backup on my external drive, but I'm still a little nervous about clicking the "repair" button. How likely is data loss with this particular error that it's trying to repair?
I'd like to call Apple Support (I'm still under AppleCare for another week or so), but I'm not sure if they have Saturday hours.

Okay, here's what I ended up doing. I did end up calling Applecare Tech support, but mostly only to inquire about potential coverage if I needed it--since I was one week away from the expiration of Applecare. They opened a "case" for me and Applecare would remain in effect for 30 from the opening of the case. This was good news.
I tried using Disk Utility to repair the problem but it wouldn't work. I had repaired permissions and attempted to run “Check and Repair Disk”. Disk Utility said that it “stopped repairing ‘xxx’ because the following error was encountered. The underlying task reported failure on exit (-9972)”. It then said that there was an invalid catalog record type-volume check failed-volume was not repaired.
A friend of mine has DiskWarrior for Panther so we were going to try that before trying the TechTools Deluxe CD that I had just updated from the Apple site.
Went over today to do that. Unfortunately, we couldn't get the computer to boot up with the DW disk. It would boot up with the Install disc & TTD, but not DW. We tried booting with the option key. It did show that we could boot from "utility CD", but the minute we hit the arrow key after selecting it, we got a circle with a slash through it. We called DW support and they said that my computer was newer than the CD. This was strange since my friend's larger G4 Powerbook was only a couple of weeks older than mine and DW works fine on hers.
Anyway, we ran TTD and let it repair. Ran DU again and it still showed a problem that it could not repair. Ran it again--same thing. Ran TTD again--just to test. It showed that there was nothing that needed repairing. Ran DU yet again--3rd time for the afternoon. Did repair permissions first, then Repair Disk. Strangely enough, now it said the volume was fine and needed no repairing.
So, at least for the moment, things seem okay. Not sure exactly which step worked or if it was just a combination, but I'm just happy that it finally passed DU check.
I will continue to monitor for the next few weeks.

Techtool Deluxe don't works with Mac OS X 10.7.x Lion...

Hello,
i have installed Mac OS X Lion on my iMac from Late 2009 and buy it with Apple Care Protection here in Germany.
The Progam Techtool Pro does not work under Lion. Installing succesfull and display when starting an Error-Message (Techtool Deluxe not tested under Lion)
Where have any question for recommend Update. The Techtool Pro works only with Mac OS X 10.4.x too 10.6.x ...?
Thanks for Questions.
albiez1964

My new Mini comes with the internal power supply and the cord that comes with it is too short. Is it safe to use an extension cord with it?
Also, is there anyway to turn off the start-up chime? I have headphones plugged into it and with my older Mini as long as I did that I didn't hear the chimes.
Last, what happened to the up and down arrows to navigate? I usually use the mouse scroll wheel but my mother can't because of carpal tunnel (she got my old Mini).
You can use an extension cord however personally I would not. I would however recommend getting a UPS (Uninterruptible Power Source.) You can find them at your local office supply store, Costco, Best Buy or local computer store. A much safer solution and it offers an additional layer of protection for your computer investment.
Regarding the start up chime, there are utilities for turning it off. You can find them by doing a Google Search however once again I'd recommend against it because the chime is an important part of the startup sequence. That being said why are you turning off the computer, please read your owners manual! If you insist on shutting down your computer rather than letting it sleep then simply turn down the sound prior to shutting it down.
In the current version of OS X Lion Apple has removed the scroll bars, You can turn them back on though in System Preferences - General - Show Scroll Bars. Lion is new and it's different, some things you may like some you may not. I would recommend reading MacWorlds review on it at:
http://www.macworld.com/article/161026/2011/07/osx_lion_review.html

Volume structure failed error #2 techtool deluxe

Hello,
can the volume structure be repaired if techtool deluxe cant repair it.I am having major issues here since the latest security update its taken me this long just to startup from TT disc

Hi
I believe you will need TechTool Pro, as I don't know if Deluxe can do it or not, or Alsoft's DiskWarrior to repair your disk if Disk Utility can't.
Steve

Applecare Techtool Deluxe

I can't figure it out. When I insert the disk and it comes up, the images are jumbled. I took the disk to the Apple Store and put it in a 17 mbp and it seemed fine (someone was on the demo 15" like mine.
What have I got configured that makes it look like this.
How can I insert the screen shot here?

powerbook1701 wrote:
How can I insert the screen shot here?
See Rachel R's comments in this thread - http://discussions.apple.com/thread.jspa?messageID=7692857&#7692857
Make sure you are using Techtool Deluxe version 3.1.2. If you need to update, here are the instructions - http://docs.info.apple.com/article.html?artnum=61794

Techtool Deluxe and MacBook Pro

I see this message on the Apple Techtool download site:
Note: The Mac Pro (Early 2008), MacBook (Early 2008) and MacBook Pro (Early 2008) are not fully compatible with this version of TechTool Deluxe. The MacBook Air is fully compatible with this version of TechTool Deluxe when used with the MacBook Air SuperDrive. Please check back later for a new version of TechTool Deluxe.
Since it is not listed what exactly this means, is it still safe to use??
Message was edited by: powerbook1701

There is always an extended delay in the updating of TechTools Deluxe for new Macs, powerbook1701. If you have a Mac that it is not shown as compatible DO NOT use TTD on it. In the past this has caused some serious problems. Out of date disk utilities generally can do a lot of harm to directory structures and the like.
You should NEVER use an old version of TTD or TTP or DiskWarrior, or Drive Genius, or even Apple's own Disk Utility, on a new computer unless the manufacturer specifically endorses it for your model and OS version
(An "Early MBP17", like the one that jw2 says he has, is a very different computer to yours. The fact that he has used it with no problems is not relevant to your situation.)
Cheers
Rod

Installing techtool deluxe from Applecare Protection Plan DVD fails

As I was having some problems with my mac, I decided to try the Techtool Deluxe utility that came with the protection plan. But the install fails: it stops at 0 items remaining, uses 100% CPU (or one core), and stays at that for at least 15 minutes - apparently doing nothing.
I can't find a download from apple support site either - the update page has link to latest version, but I only get a page that points to quick assist page.
Any ideas on where I can find a downloadable copy (or a form to ask apple for a new copy of the disk)?

I purchased a MBP in 2008 & an iMac in 2013. Neither came w/ TTD when I purchased AC. I am assuming Apple no longer includes TTD w/AC.
I purchased TTPro (at a discount) & DW on my own.

Unable to download TechTool Deluxe from the Apple Support Site.

When you have a AppleCare Plan you can download Techtool Deluxe for free at:
https://support.apple.com/techtooldeluxe/main?id=dl
I gave in my serial number and is start downloading, but it stops after a few seconds and leaves a corrupted download of zero kb.
I want a a new full disc and not have to update my old tiger Techtool dvd every time i want to use it.
Anyone else have the same problem? Let me know please...
Thanx a bunch

Same problem here -- the page results in a zero-byte disk image file. Is there some way to get a response from Apple Support or an alternate download link?
UPDATE: I viewed the HTML source of the download page, and at the very bottom is the download URL (inside a meta http refresh tag). So I popped that link into my browser, but WITHOUT the "?ver=dvd" query string -- and the download started working. It's currently downloading a 191 MB disk image, which sounds more promising. So if you're running into this same problem, you might try that trick to get the download going.
Message was edited by: Jase150

TechTool Deluxe destroyed my Volume

Hi... I stupidly used the TechTool Deluxe v 3.03 (that came with my Apple Care Plan) on my G5 Dual running Tiger 10.4.7.
Basically - I installed a Microsoft Office update last night. This morning I was greeted with a black screen over my desktop and application screen that contained the text "kernel panic".
I restarted my Mac and then ran Disk Utility to repair permissions etc.
(Obviously it wouldn't do it as it was my startup disk.)
So I started up from my G5 install disk (10.4) and tried running Disk Utility from there. It was unable to repair - stopping part way through and mentioning something about a bad or illegal "exit" or something.
Alongside the G5 install disks was the Apple Care branded TechTool Deluxe CD (v3.03). I figured - if it's good enough for Apple to be giving out with its 3 year extended warranty...
So I inserted that and ran it on my drive - which - apart from the Disk Utility 'error' - had been working fine. (I know - if it works, don't fix it, right?)
I ran the test - watched it go through the pretty icons until it got to the Volume test... 2 hours later it was stilll on task 5 of 6 and had completed 126543789 of 6457382546 tasks.
At the end of all that - it came up with a diagnosis - which was pretty similiar to all the other disk utility screens. You've got x when you should have y. This is bad. The fact that you have j when you should have p is not so bad. But you should fix this.
So I pressed the 'fix' button.
When I restarted after the TTD assault was over - I was greeted with a tiny rectangular black screen in the centre of my display and no cursor. Eventually the fan started screaming and spinning louder and harder so I shut the computer down. Nothing I could do seemed to have any effect.
That was 15 hours ago.
Since then I have started the G5 in Target Mode and tried to repair it with Disk Warrior. Disk Warrior tells me that, in essence, another utility has destroyed the volume file structure and cannot repair it. I have tried to repair it using an updated version of TTD. This seemed to fix the problem - went through the whole file thingy and a recommendation and did the repair.
To no avail.
I made a disk image from a version of TTD downloaded from Apple at https://support.apple.com/techtooldeluxe/main?id=dl and tried to start the G5 up from that and run the utility. Same thing: it ran the tests and made recommendations - which I agreed to. It made its repairs. I restarted - but nothing - just that black screen and a the threat of my tower taking off - judging by the noise the fan was making.
Now I have searched all over the web for a solution to this.
I found a thread at a macintouch forum that covered an identical issue. (http://www.macintouch.com/readerreports/technicalsupportissues/topic3006.html)
One of the posters claimed to have found a magic cure for what everyone at Apple was telling him was a dead duck issue. "Dead hard drive. Sorry about the TTD thing, but we don't suggest you use it. And we knew that this problem existed. But we still gave you an ill-suited version of TTD as a 'perk'(incentive) for buying the extended warranty...
Apparently someone at Micromat had a way of fixing this problem. I quote:
"To resolve the issue I removed the Attributes file from the structure and then let the drive recreate a new Attributes file. Once a new Attributes file was created, the hard drive remounted on the desktop as expected. I did run the soon-to-be released TechTool Deluxe 3.0.4 on this hard drive afterwards and it encountered a volume bitmap issue which it was able to repair successfully."
Does anyone have any suggestions? Help? Please!
Of course - explaining how Apple can knowingly supply a defective Apple-branded tool (bearing no warnings or System Version limitations) that does exactly the OPPOSITE of what it is being used for (destroying instead of repairing) is going to be very difficult.
Right now I would love to be able to recover my life's work. Music. Photos. Writing.
Thanks!
G5 Dual 2.5GHz, 2.5 GB RAM Mac OS X (10.4.7)
G5 Dual 2.5GHz, 2.5 GB RAM Mac OS X (10.4.7)

I was contacted by Marc Moorash from Alsoft, who guided me through the following process. (Well - at least up to Step 10 below).
The whole process probably took an hour from start to successful finish. I was on the phone to him for about 3 minutes!
1. Connected damaged G5 to Powerbook via Firewire 400 using Target Mode.
2. Launched Disk Warrior 3.03 from CD on the Powerbook
3. Selected the drive (Unknown Disk) to be repaired
4. Held down Ctrl+Opt and clicked on the DiskWarrior shield next to "Directory"
5. A hidden screen popped up asking for a password. It gave an 8 character hint:
6. The tech support asked for the hint and then supplied me the password.
7. A new menu appeared, called "Support". In that menu there was an option: "Clear Corrupted Volume Header ", which I selected.
8. I was then asked to click "Rebuild" and to call out each Step in the process to the tech support guy.
9. It almost immediately jumped to Step 5: Locating directory data.
10. Evidently this was good...as it meant that it had bypassed the error message I was getting previously.
11. Eventually DiskWarrior finished analyzing the volume and presented me with the option to preview the rebuilt volume:
12. I clicked on the "Preview" button and DW created a locked disk in the Finder.
13. I checked the volume: everything was fine.
14. I clicked on the "Replace" button.
15. My hard drive appeared on the desktop, and in the DiskWarrior menu.
16. I am now backing up all the data that I thought I had lost.
Thanks to Marc Moorash and the tech support team at Alsoft.
No thanks to AppleCare and TechTool Deluxe.

AppleCare: TechTool Deluxe crashed during test...

Hi Everyone! Has anyone experienced the AppleCare TechTool Deluxe crashing during testing? After installing Leopard on my MacBook, I tested each application to find out if it runs fine. And I came up up to TechTool Deluxe, and I get a popup window saying, "TechTool Deluxe has not been fully tested with Mac OS X 10.5 or later. Application will continue" with the continue button available. I clicked continue and ran a test and it froze up my macbook. It was stuck for a long time and I forced it to restart with the power button. Is there going to be a fix or update of TechTool Deluxe to properly run on Leopard? thanks for your help...

http://docs.info.apple.com/article.html?artnum=25186
http://search.info.apple.com/index.html?q=applecare%20techtool%20deluxe&lr=lang_ en&search=Go&type=
https://support.apple.com/techtooldeluxe/main?id=dl
+"TechTool Deluxe is an abridged version of the TechTool Pro diagnostic utility made by MicroMat. TechTool Deluxe is available only through Apple by purchasing the Apple Protection Plan for your Macintosh computer. Through the AppleCare Protection Plan, Apple provides technical support for TechTool Deluxe."+
As far as I know, Micromat has not yet updated TechTool Pro for Leopard compatibility and I would assume that until Micromat does, AppleCare TechTool Deluxe won't be compatible either. You should never use a disk or system utility with a system upgrade like leopard unless you know that it's compatible. Bad things can happen. Hopefully you haven't hosed your system. You can probably go to Micromat's website and see what their timeline is for upgrading TechTool Pro.
Cloudhr

Updating TechTool Deluxe

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