Upgrade for Fireworks CS5 won't accept Macromedia Fireworks 8 serial number

Hi,
I own Macromedia Fireworks 8 and wanted to upgrade to FW CS5.  I purchased the upgrade, but when I tried to install it, it wouldn't accept the serial number.  I have repeatedly and very carefully typed in the number, so it is not a mistake.  What can I do?

hi, why are you writing to me? I have cs4 not cs5 and I am a person that ask questions and I dont have the answers!!  Why r u writing me??

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