Upgrade of Integation Services (Windows 2012 R2) on Windows 2008 R2 with Exchange 2013 SP1 DAG fails

Question

Here is the scenario:
Legacy Host: Windows 2008 R2
Guest VM: Windows 2008 R2 with Exchange 2013 SP1 DAG cluster.
After importing the VM (2008 R2 and Exchange 2013 DAG) into a 2012 R2 host (Cluster).  (copy VM files to new 2012 R2host) Everything works fine.
Then upgrading "Installation Services" (for Windows 2012 R2 host) on the imported VM runs fine with no errors to the "Restart" prompt. VM than shows: "Configuring Windows updates 32% complete. Do not turn
of your computer." Hangs there for about 20 minutes until is says "shutting down". Hangs there for 20 minutes until power off. Restart to normal start; "Preparing to configure Windows. Do not turnoff your computer." proceeds slowly
to "Configuring Windows updates 32% complete. Do not turn of your computer." hangs there again indefinite. Sometime hangs at shutdown cycle and "Configuring Windows updates 32% complete. Do not turn of your computer." indefinitely.
I moved 20 other machines from a 2008 R2 host to new Windows 2012 R2 hosts all of these machines install the 2012 R2 Integration services just fine on the 2008 R2 VM. Just the 2008 R2 VMs clustered (DAG) and Exchange 2013 SP1 do not take the Integration
Services upgrade.
Any advise from Microsoft? I know I could decommission the DAG and Exchange machines and install Integration services on the native box before Exchange and DAG and that would sure work, but I'd rather avoid that amount of work for a simple integration layer
upgrade.
Thanks
Gerhard Waterkamp ACSLA Inc.

Answer 1

Hi,
Could you try use the following method to fix this issue first?
1. Run the System Update Readiness Tool, then check if there is any error in the Checksur.log and checksur.persist.log.
 1. Please run the System Update Readiness Tool on this affected server. Please download this tool from the following Microsoft article:
 Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7
 http://support.microsoft.com/kb/947821/en-us
2. The System Update Readiness Tool creates the log files that captures any issues that the tool found or fixed. The log files are located at the following location:
%SYSTEMROOT%\Logs\CBS\
3. Please paste the checksur.log here for analysis.
If there is no error found, please try the following step.
==================================
2. Use Fix it tool to reset the Windows Update components.
 1. Open the following link.
 http://support.microsoft.com/kb/971058/en-nz
 2. Select Windows 8.1, Windows 8 and Windows 7 in the product selection box.
 3. Click “Run Now” to reset the Windows Update components.
Note: We can reset the Windows Updates manually by following the steps in the KB above.
3. Use the System File Checker tool to repair missing or corrupted system files
 1. Open the command promote with Administrators.
 2. At the command prompt, type the following command, and then press ENTER:
     sfc /scannow
Any errors are found in the steps above, please let me know.
Hope this helpful.
Best Regards,
Jason Zeng
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.