Upgrade to option 3 not showing up?

Hi,
I'm currently enrolled with BT total broadband option 1, I ordered an upgrade to option 3 a few days ago and for some reason it doesn't seem to have gone through properly. The order status says complete and I was given an activation date of Wednesday 15th December , however I've checked my broadband usage on my BT account it stilll says that I'm still on option 1.
Also, the order doesn't show up in my BT account when I attempt to track it, I have to retrieve the VOL011- number from my e-mails and track it with my postcode. When will I start receiving unlimited broadband?
Can anyone shed some light on this?
Solved!
Go to Solution.

Hi annie514 and welcome
It could simply be that your account is a bit behind and will catch up in a few days due to it only being activated/upgraded yesterday.
You could send an email to the forum mod team - [email protected] - with your name, account number and a link to this thread. They can check to see if all is well. You may have to wait a few days for a reply as they do get a lot of emails to deal with.
-+-No longer a forum member-+-

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