Upgraded from Elements 9 to 12 and the Adobe site says my serial number is invalid. [was:Pardner 1]

I just upgraded from elements 9 to 12 and the Adobe site says my serial number is invalid. I copied right off my old box.

double check that you have the correct number:  http://helpx.adobe.com/x-productkb/global/find-serial-number.html
if you're certain you do, contact adobe support:  http://www.adobe.com/support/chat/ivrchat.html

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