Upgraded to firefox4, but it will not install the upgrade. Have restarted firefox many times.

when I open Firefox and it asks if i want it for my default and i say yes, it tells me I must restart to install previous upgrade. Have done this many times. I have also tried to uninstall Firefox and it won't let me.

You seem to be using the latest Firefox 4.0.1 version
*Mozilla/5.0 (Windows NT 6.0; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Run the Firefox program once as Administrator (right-click: Run as Administrator).
See also:
* http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder.<br />
You may need to delete active-update.xml and updates.xml as well if present.
Vista:
C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)

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I have an iMac that I am running OSX 10.8.3 on. I keep trying to install 10.8.4 but it will not install. I tried updating and installing several times and it restarts the computer but it will not install the software. My machine is about 8 months old.

I have an iMac that I am running OSX 10.8.3 on. I keep trying to install 10.8.4 but it will not install. I tried updating and installing several times and it restarts the computer but it will not install the software. My machine is about 8 months old so, it's in the newish range. HELP!

Sometimes the App Store version doesn't work correctly. In this case, install 10.8.4 with the Combo version > http://support.apple.com/kb/DL1659?viewlocale=en_US&locale=en_US
The Combo installer is the safest way to update OS X, and it allows you to update more than one computer with a single download

I have bought and downloaded the new iphoto but it is not installing. I have restarted my computer and the problem continues. Help!

I have bought and downloaded the new iphoto but it is not installing. I have restarted my computer and the problem continues. Help!

can you describe exactly what is happening? And give exact error messages
LN

My macbook pro is frozen, the mouse moves, but it will not click. I have restarted and it is still the same... Can anyone help me ?

my macbook pro is frozen, the mouse moves, but it will not click. I have restarted and it is still the same... Can anyone help me ?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

TS2986 I installed Snow Leopard, upgraded it to OS X 10.6.8, paid for and spent the hours necessary to download Lion, but Lion will not install. Even though it says the requirements are 10.6.6 or greater, when I try to install, it says I need 10.7.

I installed Snow Leopard, upgraded it to OS X 10.6.8, paid for and spent the hours necessary to download Lion, but Lion will not install. Even though it says the requirements are 10.6.6 or greater, when I try to install, I get a message saying I need 10.7. to install Lion. What should I do?

Hi..
Make sure your Mac meets Lion's requirements.
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OSX v10.6.6 or later (V10.6.8 recommended)
7GB of available spare
From here > Apple - OS X Lion - Technical specifications
If your Mac meets the requirements, installing the Mac OS X 10.6.8 Update Combo reinstalls the App Store for you which may help.
Restart your Mac after instaling the combo installed. It's ok to do this even though you are already running v10.6.8.
If you have anti virus software installed, you may need to disable that in order to install Lion.

I have installed latest update for itunes but it will not install and I receive a message Apple Mobile device failed to start. I have uninstalled and reinstalled itunes but have the same problem. I am using windows 7 and internet explorer

I have downloaded the latest Itunes update, but it will not install and I receive a message 'apple mobile device failed to start'. I have uninstalled and reinstalled itunes but still have the same problem!

Hi there willjay3976,
You may find the troubleshooting steps in the article below helpful.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W.

I was un able to install my Adobe suite 5 web premium, but it will not install my updates, (There was an error downloading this update. Please quit and try again later) have done that have unistalled and reinstalled at least 5 times

I was un able to install my Adobe suite 5 web premium, but it will not install my updates, (There was an error downloading this update. Please quit and try again later) have done that have unistalled and reinstalled at least 5 times

Eduardo Alejandro Lazo what specific error do you receive when trying to apply the update?
I would also recommend checking the installation logs for the updates you are attempting to apply for errors. You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. You are welcome to post any specific errors you discover to this discussion.

Checked for updates and tried to download latest version of itunes but it will not install

Please help !!!
I have had itunes installed for years but allof a sudden, when I try to complete an action (create a playlist for example) I get an error message
"Itunes has stopped working and must close"
I searched for updates and tried to install the latest vesion of itunes but it will not install - error message just says " failed to install correctly, try reinstalling"
What has gone wrong and what do I need to do ???
Fingers crossed

Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.

I can download itunes but it will not install

I can download itunes for 64 bit windows 7 but it will not install, any ideas

I use Mac os x 10.6.8 and I'm trying to install the new Itunes 10.7 but it won't let me at the last step of the instalation process. The msg that comes up is the following :
''The Installation Failed
The installer encounter an error that caused the installation to fail. Contact the software manufacturer for assistance.''
Any suggestions?

When I upgraded to 4.0 it will not show the toolbar "Firefox is not able to show the Toolbar. Please re-install the Toolbar" How do I fix this?

When I upgraded to 4.0 it will not show the toolbar "Firefox is not able to show the Toolbar. Please re-install the Toolbar" How do I fix this?

This issue can be caused by an extension that isn't working properly.
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

I bought Adobe Photoshop CS6 over a year ago. I never install it in any computer. I am trying to install it now but it will not recongnize the redemption code

I bought Adobe Photoshop CS6 over a year ago. I never install it in any computer. I am trying to install it now but it will not recongnize the redemption code

You use the redemption code to obtain a serial number.
Redemption Code Help
The serial number is what you use to license the software on your computer.

Ever since I installed MAVERICK, nothing now works, Flash Player won't run, printer works but scanner will not and the computer runs so slow. Any help anywhere?

Ever since I installed MAVERICK, nothing now works, Flash Player won't run, printer works but scanner will not and the computer runs so slow. Any help anywhere?

wqn02h, first thing I would do is use Disk utility to repair permissions. Once this is done. Make sure you have the latest versions of the software you use. Also, check the manufacter of your printer/scanner for updated software. If they don't have updated software there are 3rd party alternatives that will work.
Paul

I am upgrading to acrobatproXI but it will not recognise my password. I have been onto the site and verified my password.

I am upgrading to acrobatproXI but it will not recognise my password. I have been onto Adobe.com and verified my password.

The password to activate Acrobat.
I am not aware of another.
The dialogue box comes up as 'acrobatpro11_dlm wants to make changes. type your password to allow this change' and then the Name which enters automatically is 'APPLE' then it asks for my Password.
I have tried my apple password as well.

Downloaded Yosemite but it will not install on Macintosh HD as it says it is used for Time Machine Backups but it is not. TM backup is to an external 2TB HD. Downloaded OX x twice with the same result.

Downloaded Yosemite but it will not install on Macintosh HD as it says it is used for Time Machine Backups but it is not. TM backup is to an external 2TB HD. Downloaded OX X twice with the same result.

OS X: Cannot install on a volume used by Time Machine for backups
For some reason you have a folder called Backups.backupdb at the root level of the hard disk on which you want to install Yosemite.
Move it to the Trash.

I can download itunes 10.7 but it will not install. OS 10.6.8

I cannot sync my iphone after a software update and have downloaded the new itunes 10.7, but it will not install and update my current itunes.
Help please.

I use Mac os x 10.6.8 and I'm trying to install the new Itunes 10.7 but it won't let me at the last step of the instalation process. The msg that comes up is the following :
''The Installation Failed
The installer encounter an error that caused the installation to fail. Contact the software manufacturer for assistance.''
Any suggestions?

Upgraded to firefox4, but it will not install the upgrade. Have restarted firefox many times.

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