Upgrading from Acrobat 9 OEM

I am looking into an upgrade for my company's Acrobat software from Acrobat 9 to XI Standard.  All of the licenses for Acrobat 9 are OEM, and my IT consultant (and CDW) are informing me that I cannot upgrade from OEM, that I must purchase brand-new licenses.  Adobe CSRs tell me different, so I am looking for a third opinion.  Do I need to buy new licenses or can I purchase software upgrades (the difference is several thousands of dollars)?  Thanks in advance!

It sounds like you want a volume license and it may be cheaper to negotiate with Adobe for a reasonable volume license, possibly based on the OEM installations. You may still need the license numbers for the OEM installations. If they were registered, you can get the license number by logging into your Adobe account (or that of the person who registered) and check your software list.

Similar Messages

  • Unable to find a Re-Seller willing to sell me an Upgrade from Acrobat 9-Pro to XI. Live in Puerto Rico. Cannot buy through the Adobe Website. Locally identified Re-Seller unable/unwilling to provide me with the advertised Upgrade. My Options are; please?

    Unable to find a Re-Seller willing to sell me an Upgrade from Acrobat 9-Pro to XI. Live in Puerto Rico. Cannot buy through the Adobe Website. Locally identified Re-Seller unable/unwilling to provide me with the advertised Upgrade. My Options are; please?

    Reason I had to chat with Customer Support is that I got the following message upon placing Upgrade Order.
    What Different Country? It's the US. The ONLY placed I've lived my entire life! Apparently some software changes were made to the site and the PR Territory fell in a no-man's land.

  • After upgrading from acrobat 9.5 to XI pro my users have complained on slow typing when filling in form that were created in version 9.5?

    After upgrading from acrobat 9.5 to XI pro my users have complained on slow typing when filling in form that were created in version 9.5?
    The issue is they type but there is 2 second delay when it appears in the field.
    Windows 7 64bit

    I see, I misread your reference to Reader 11 to mean you were using Acrobat 11, but it looks like it worked out anyway.
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  • What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat11 Pro?

    What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat11 Pro?

    Acrobat is a program used by a wide variety of users for a even wider number of purposes. So if we simply gave you a feature list, that wouldn't be very helpful.
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  • Cant upgrade from Acrobat 9 Pro to Acrobat 9 Pro extended

    Hello everyone,
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    Oops.  I just read that I need to uninstall acrobat 9 first.  I now have a new issue.  Acrobat extended installed fine, but now it is doing an upgrade check.  It is asking for the serial number for the acrobat 9 pro.  My old version was part of the Creative suite 4.  When I enter the serial number from the creative suite it comes back as an invalid number.  Why is this?

  • Why upgrade from Acrobat 9 Pro Extended to X or XI

    What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat  10 or 11?

    You should ask this question in one of the Acrobat forums. The following is probably the most appropriate one: http://forums.adobe.com/community/acrobat/creating__editing_%26_exporting_pdfs?view=discus sions
    It would be helpful to know the type of things you use Acrobat for. Some features have been enhanced significantly and some functionality you have with Acrobat 9 Extended has been removed.

  • Can't upgrade from Acrobat X Std to Acrobat X pro

    Hello,
    I have Acrobat X std I purchased and d/l without problem months ago.  Today tried to upgrade from Acrobat X standard to Acrobat X Pro.  All seemed well until I ran the installation after downloading the files using the download assistant.  The installer window shows Acrobat X Standard in the top bar.  It will only accept my old Acrobat X Standard serial number.  It will not accept the new activation key or serial number.  I have completely uninstalled Acrobat X, gone back to the download area under my orders, and re-downloaded the file.  Same thing happens all over again.  Of course no support or help on weekend and I leave on a trip tomorrow.  Anyone have any ideas?  Thanks in advance.

    OK, I got it loaded.  Not sure exactly, but I believe the tricks were to not use their automatic downloarder, delete it from my computer, to select the "overwrite" option when the manually downloaded installer found the previous files (which I had uninstalled, so not sure what the uninstaller left behind....) then of course once it ran, it prompted me for the Standard serial number, since that had been uninstalled.  Once I put that in, it all seems to work.  Sheesh.

  • I just purchased Adobe Acrobat Standard DC andf upgraded from Acrobat XI. When I instalkled it on my PC the print Production Tools were there and functional. I installed it on my Laptop and those tolls are not there. What do I need to do to have Print Pro

    I just purchased Adobe Acrobat Standard DC andf upgraded from Acrobat XI. When I instalkled it on my PC the print Production Tools were there and functional. I installed it on my Laptop and those tolls are not there. What do I need to do to have Print Production Tools on both computers?

    This is quite odd. I wonder if you could try something for me on EACH computer.
    Use Help > About Adobe Acrobat DC.
    At the top of the box it should say Adobe Acrobat Pro DC or Adobe Acrobat Standard DC.
    On each of the two machines, what does it say? (I think something odd has happened)

  • Why is Acrobat DC not recognizing my scanner after upgrade from Acrobat CC?

    Two days ago I upgraded from Acrobat CC to Acrobat DC on my iMac (OS X 10.10.3). This seems to have rendered my Canon MP980 scanner inoperable. I get a message that the scanner driver(s) are not found. I did not delete any Canon drivers, only performed an Adobe suggested upgrade.
    I see several others have experienced the same. One place I found a suggested workaround, but for me not an acceptable solution, is found in this KB article:
    https://helpx.adobe.com/acrobat/kb/acrobat-dc-does-not-support-twain-drivers-on-mac.html
    I tried to use Mac App store Updates but it is not finding any for the scanner, as suggested in the above article.
    The Cannon is on a local network (Ethernet). My Macbook Pro (OS X 10.10.3) is still running Acrobat CC without any problem using the scanner.
    A real solution would be appreciated.
    Regards,
    toreddie

    Hi Anubha,
    Thanks for your help.
    In Finder ...... > Twain Data Sources I found two files, "Canon MP980 series Network.ds" (1.9Mb) and "Canon MP980 series.ds" (2Mb). Next to Kind for both it says "Application". I don´t see the word "Package" or "PowerPC" or "Universal". However, under Where, it says "Macintosh HD>Library>Image Capture>TWAIN Data Source. This is also the same information I find on my Macbook Pro (OS X 10.10.3), but still running Acrobat CC (not upgraded yet, thankfully). I can still scan using my MBP.
    I was able to scan using Image Capture.
    I did not have time to go through the procedure of logging in as root user.
    Frankly, this seems way to complicated. There has to be an easier fix to the problem.
    I also checked Canon´s website for updated driver files, but there are none for Yosemite.
    Regards,
    Tor-Eddie

  • Can I upgrade from Acrobat X to XI from one computer to another?

    I bought a new computer which I asked for Acrobat XI standard to be placed into the computer. I still have my "old" computer but it has Acrobat X. Is there any way of upgrading from Acrobat X to XI in my "old" computer without paying the upgrade fee? And if yes, how do I do it? I would appreciate any assistance. Thank you in advance.

    Please open the following link and then download the installer for Acrobat XI standard. After that, run the installer to install the product on your machine.
    https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
    Regards,
    Anoop

  • Can I upgrade from Acrobat XI Standard to Pro?

    Can I upgrade from Acrobat XI Standard to Pro?

    As I indicated, the store gives an upgrade from Std to Pro, though I think the price is not appropriate. If you go to the basic page for Acrobat, they are no pushing the subscription version. If you do to the buying guide you get the regular version option (http://www.adobe.com/content/dotcom/en/products/acrobatpro/buying-guide.html). The upgrade is $199, which I think is crazy. Something like $70 is more appropriate, the difference in cost between Std and Pro upgrades, or at least $150 for the difference of the full products. If the Std had been an upgrade, the cost of a full upgrade is not reasonable. Anyway, a screen capture of the cost is below:
    So apparently the guys on the chat have no clue what they are talking about. However, that does not surprise me. What bothers me is some of the unreasonable pricing as I see it in the store.

  • Installing upgrade from Acrobat XI Standard to Acrobat Xi Pro

    I am trying to install an upgrade from Acrobat 11 Standard to Acrobat 11 Pro.  I have purchased and upgrade license.  When I try to install the Pro upgrade, I get a message that a product with higher functions is already installed and it terminates the install.  Does anyone have any suggestions?

    I would recommend you uninstall Std, run http://labs.adobe.com/downloads/acrobatcleaner.html, remove any left over Acrobat folder parts (in Program Files>Adobe), reboot, and install. You will likely have to give the S/N for Std as the qualifying product for XI Pro.

  • Can I upgrade from Acrobat 11 Pro to DC Pro?

    Can I upgrade from Acrobat 11 Pro to DC Pro?

    Hey marcp30425730,
    If you are using Creative Cloud or Acrobat XI subscription, then you will get a free upgrade to Acrobat DC.
    You can install and activate Acrobat DC subscription on your machine using the same Adobe ID credentials.
    On the other hand, if you own Acrobat XI Pro, then you cannot use the same serial key to activate Acrobat DC.
    You need to purchase a separate perpetual license for DC version, but you'll be qualified for a reduced price when purchasing the perpetual license.
    Hope this information helps you. Let me know if you have further queries.
    I would certainly help you out.
    Regards,
    Anubha

  • Can I upgrade from Acrobat 8 Professional to Acrobat XI?

    Can I upgrade from Acrobat 8 Professional to Acrobat XI?
    Or I need to buy a full package of the software?

    Hi,
    I am moving your posting from Acrobat.com forum to Acrobat forum.
    Hisami

  • Can I upgrade from acrobat 9 windows to XI mac version?

    Hello, like the title says: Can I upgrade from acrobat 9 windows to XI mac version?; I actually have an acrobat 9 pro version for windows, but I want to upgrade to acrobat XI for mac, is this posible?. Thanks!

    Hi ,
    Welcome to Adobe Forums..!!
    Yes, you can upgrade from Acrobat 9 for Windows to Acrobat XI for MAc .
    Kindly visit this website :-
    http://www.adobe.com/products/acrobatpro.html
    Click on Buy
    It will display the following options:-
    I want to buy: Upgrade
    I own: Select Product
    Platform:Windows
    Language:English
    Select Acrobat 9 PRO/Std from the I Own section .
    Select Platform : Mac
    Cick on Add to cart.
    Place the order.
    Let us knw if it helps..!!
    Thanks
    Tanvi

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