Upgrading package billing question

Hello everyone, just registered, so this is my first post! (sorry it's so long)...
My query is this - I rang BT yesterday to upgrade to BT Unlimited Broadband (and to try to get a better deal, since we were still on the now presumably obsolete broadband option 2 at £23.80 per month!). Anyway, we were offered a great deal of £13.65 a month for the next twelve months which we were very pleased with. We had also been paying for the 'Unlimited Evening and Weekend calls' package on the phone (which had initially been free) but since we hardly ever use the landline and 'Unlimited Weekend calls' was being offered as a package with the unlimited Broadband offer, I asked for us to drop the Evening and Weekend calls subscription on the phone, which was agreed to. We also paid for a year's Line Rental Saver then and there for £141.
We had been paying quarterly up until now, but I was told that since we were starting a new contract, we would be changing to monthly payments, which I also agreed to.
All well and good.
However, due to very bad timing, our next quarterly bill was due to be issued that same day and, lo and behold this morning we received a pdf email notification with all our (few) phone calls listed (that's fine) and also the upcoming three monthly charges for 'Unlimited Evening and Weekend Calls' and 'Broadband, Option 2 - 40gb limit'. It also included the next three months line rentals, which of course, we have now already paid for in advance via the Line Rental Saver.
My question is this - will we still be charged for the next three months and then gain this back via a rebate in the September bill? I did call up BT this morning when we received this next bill and was told that it 'was wrong' and would be updated. However, as of right now, the bill is still there, charging us for the wrong packages and for line rental for which we have already paid. We were told that we would receive a letter in the post 'over the next few days' but the email we were promised yesterday confiriming our broadband upgrade and phone package change never materialised, so I'm a little dubious that it will arrive either!
Incidentally, when we log in our account (actually, it's my father's account, but I'm dealing with it for him), the correct, upgraded packages (Unlimited broadband and Unlimited Weekend calls) are listed, so I'm sure there's just some updating needing on the billing side. I wonder if I should contact them again or wait to see if the (promised) letter arrives and see what that says??...
Solved!
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try online chat and see if they can clarify
live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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Windows 8.1 official offline upgrade package & GPO question related to Metro & UAC

Hello!
I am testing pre-deployment of Windows 8.1 in our 2008R2 domain. So far only my workstation is upgraded to win8x64 (from win7x64) and I am assessing if all of our LOB aps and servers will work fine with it. A few questions
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account to perform online upgrade with administrative privileges? That's pretty awkward ...
I figured that I could use win 8.1 installer ISO/UFD that I created in past (for home computer actually), but am not sure if that works out with our win8 OEM license keys tied to BIOS/UEFI on each desktop computer.
Was actually expecting an 8.1 Service Pack package that I could publish to WSUS, so it could take care of upgrade on win8 computers, but there is no such thing ... and no official package for 8.1 offline deployment either ... weird ...
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2. win8 GPOs
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3. is UAC enabled required for Windows Store to work?
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Thanks for answers!

Hi,
1. For upgrading to Win8.1, please refer the following link:
http://windows.microsoft.com/en-in/windows-8/update-from-windows-8-tutorial As I know, Win8 activated using KMS, cannot upgrade to Win8.1
2. No, there is no such GPO settings added into Admin template. You will have to work around this using GPP...
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Regards, Brian
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
thanks for the answers!
Yeah, UAC is a bit of a headache especially with legacy software. When deploying our Win7 domain clients however I got away by simply disabling it to make it easier for all users coming straight from XP environment.
for future win8.1 deployments however, I will set the UAC level to Low and keep it there, so modern apps and winstore stays operational if anybody wanted it or needed it. not a big deal, plus an added security layer, I agree with that.
As per default win8 file extension associations ... well, that's a bummer, and yeah, the GPP is what I had in mind to work around that manually.
I am running on upgraded win8.1 right now and so far I like it more or less in work environment, after adjustments that is :)
My only problem is related to win 8.1 clean installation and imaging and deployment however, wanted to use Lite Touch via WDS for w8.1, but problem is that I have no image of win8.1 that can activate with OEM licenses tied to BIOS.
Sysprep doesn't work on upgraded 8.1 (from 8.0), so I can't image that with generalization and on other hand the only generalized image I can take is from bare win 8.0 without the 8.1 upgrade. What I mean is that our computer vendor (HP) switched to OEM
win8 licenses tied to UEFI/BIOS (no more case stickers) and that doesn't activate when I try to clean install 8.1 even though it should, but the build ID string in BIOS must be changed ... need to open a case with HP to work it out, I am sure it's still possible
to achieve even without volume licensing.
We use a Basic Infrastructure model so far with retail+OEM keys (no KMS so far but it's in plans if Office deployment plans get approved by CFO). I thought for 8.1 actually it was a good idea to implement Standardized Infrastructure with thick images, as
manual upgrade to win 8.1 from win 8.0 is painful.

Creation of upgrade packages fails

Dear all
We did an upgrade from 4.0 to 2007, but now found out among other things that the MUP definition in the upgrade console was not updated. As such if we now want to create a new upgrade package with the predefined units (BOL, BDOc and UI) the creation of these units fails as some files are missing.
Does anybody know: Were the units redefined when upgrading to 5.0? And if so, how can I get my hands on one of these as I do not want to try and build the UI and BOL packages myself from scratch.
Thanks in advance,
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Thanks Shankar,
The not does not apply (as 2007 SP2 which we are on is 5.0SP11 and the note is SP09 only), but via connecting notes I found the note 1156416 (did not help) and finally 1171933 which provided the correct solution.
Regards, Kai
Edited by: Kai Blanke on Jan 16, 2009 10:35 AM
Set question to solved

Redistribute Configuration Manger Upgrade Package

Hi Guys,
Just some questions regarding this post (http://social.technet.microsoft.com/Forums/en-US/11df0f63-d146-434d-91f3-c4e826fee92c/redistribute-configuration-manager-client-upgrade-package-xxx00003?forum=configmanagermigration)
We are seeing a "Failed to update content properties" on all our DP's for the configuration manager upgrade package (XXX00002)
With the below PS snip:
Am I correct in assuming that this command will redistribute the upgrade package to all DP's?
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$SiteCode = "XXX"
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-Query "Select * From SMS_DistributionPoint WHERE PackageID='$PackageID'"
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= $true
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Thanks in advance,
J.

Hi Torsten,
Thanks for your reply.
So run the Powershell command on CAS and use the sitecode for CAS here:
$SiteCode = "XXX"
And run your query to see the priority of the upgrade package?
Am I understanding you correctly?

Where does Snow Leo download the upgrade packages?

The software-upgrade function starts automatically in my osx 10.6, it downloads all the upgrade packages but before installing them, it asks me if I want to install all of them or few of them. Last time, I wanted to install only few of them. Now my question is: where did Snow Leopard download the rest of the upgrade packages that I didn't install? Can I delete them?
Thanks a lot for your answers.

Software Update will always download the updates to /Library/Updates. That is the Library folder at the root of your hard drive.
There is an option in SU to have it automatically download updates in the background. In this case, all updates may already be downloaded by the time you see them listed in SU. Downloading and installing are two distinct processes. Just because SU downloads an update, it will not install the updates until you tell it to.
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Help with simple OS upgrade and backup questions for a dumb old previous PC user...?

Ok...have mercy on me, please...
I am not completely dumb, I know typical board etiquette, and I have searched for various answers (and found many)...but I just want to confirm my personal "research" and get all of this clear up before I proceed with this insanity. I know I could probably search more, but this is taking hours, because of all my various questions, one leads to 10 more...
I have an iMac with Mac OS X Version 10.5.8 (which, though not mentioned anywhere?...is apparently "Leopard", right? Told you I was dumb...)
Processor: 3.06 GHz Intel Core 2 Duo
Memory: 2 GB 800 MHz DDR2 SDRAM
My main goal: install an app that was in the Mac App store.
However, with Leopard, I can't access the Mac App store with Leopard, apparently.
I click on the Mac App store, and up pops up a Lion advertisement...telling me I should upgrade. Ok, fine...probably a good idea, anyway...
But how do you upgrade to Lion? Apparently through the Mac App store!
The web-redirects on the Apple site are amusing...taking me on an endless cycle...purchase Lion in the app store...click..."you need to upgrade to Lion"...OK...click..."you need Lion at the app store"...OK...click..."you need to upgrade to Lion to get to the app store"....etc.
OK...fine...google searches...ahh, I need to upgrade to Snow Leopard first, apparently! Yes?
(Maybe the Apple redirects should detect that I have Leopard, and direct me to a screen that explains that I must upgrade to Snow Leopard...and then Lion! Do you hear that, Apple? Thanks.)
Anyway...so here's my plan:
1) Upgrade to Snow Leopard
2) Access the Mac app store
3) Upgrade to Lion
Question A: With my iMac (specs above), is it really advisable for me to do this? Can my computer really handle Lion? It seems I barely meet the minimum with my intel core 2 Duo and 2 GB ram...yes? Is this a dumb idea, even if "OK"? I know that "minimum requirements" on a PC often meant: "Well, it will work...but it will be slower than a snail and crash if you run 5 programs at the same time" (which I usually do...) I don't want to upgrade if the "minimum" is really not enough.
Question B: If the answer to A is "not a good idea", then do I just need a new computer (i.e. better processor)? Or do I need more Ram? And can I add Ram to this computer, and is it relatively easy? I have added Ram to PCs tons of times, and you always have to determine type of Ram for your board, make sure they "match", or whatever, and then open up the machine and install. Kind of a pain, but once I have the "right" type of Ram, opening the CPU and installing is within my abilities. Will it be harder for a Mac?
= = =
Next:
When upgrading an OS on a Windows, you pretty much format the harddrive and start all over. Back in the day I was a PC user, there wasn't really a "great" way to back up programs and files, so this was a nightmare. You could NOT just back-up software. You typically had to re-purchase and install it all from scratch. Is this the same with Macs? Furthermore, personal files were scattered all over the hard-drive for the individual software...so trying to back all that up to get it back on the new system = nightmare! I hate PCs.
Anyway...so, my iMac has Time Machine. I am pretty ignorant about this, and based on my previous PC backup program nightmares, I have a distrust for it...and don't really understand how it works. But in any event, my external drive crashed a few months ago, and I haven't replaced it, yet. So, I am replacing it soon and will get Time Machine back up and running...setting it up again, etc...leading to question C...
Question C: When upgrading from Leopard to Snow Leopard to Lion, what is the best way to ensure I keep all my programs and files. My wife and I both access the computer, so two user accounts. Does Time Machine really do a good job backing up everything and all things? Is it just a matter of upgrade to Snow Leopard...then immediately to Lion...and then some sort of "Restore" from Time Machine? Anything for me to "watch out for"...or to do when I buy a new external hard-drive and setup up Time Machine for the first time on it, in order to make this work well? Will I have to re-install all the various applications I have installed on this thing? (like with PCs?)
Thanks for any sincere help.

yachadhoo wrote:
I have an iMac with Mac OS X Version 10.5.8 (which, though not mentioned anywhere?...is apparently "Leopard", right? Told you I was dumb...)
Processor: 3.06 GHz Intel Core 2 Duo
Memory: 2 GB 800 MHz DDR2 SDRAM
Apple has discontinued support for 10.5, it's a plaque of our platform that Apple only supports the last two operating systems in circulation.
Where as on Windows you can run the same OS version for 10 years and get updates free (if not stolen), on a Mac we get one year, two tops now and if you don't upgrade and break all your third party software and hardware drivers in the process, then your denied security updates.
On top of that, the OS X upgrades tend to break your older hardware too, or slow it down so much that it drives you to want to buy newer hardware.
It's funny Apple places the AppStore on your OS X version along with iTunes and Safari updates, but then doens't supply necessary security updates, your machine may be compromised and here you enter vital credit card info, banking etc. thinking you have a secure machine.
My advice, since that's a 10.5 era Mac, is to upgrade to 10.6.3 via this disk, then use Software Update until clear. You'll get security updates and your present installed 10.5 software will work in 10.6 using Rosetta.
http://store.apple.com/us/product/MC573Z/A
Rosetta is not avaialble in 10.7 so it could be a lot of your software will no longer function
http://roaringapps.com/apps:table
I don't see the sense in you buying all new software for a machine that's at it's end of life stage.
You can buy software in the AppStore with 10.6.
Question A: With my iMac (specs above), is it really advisable for me to do this? Can my computer really handle Lion? It seems I barely meet the minimum with my intel core 2 Duo and 2 GB ram...yes?
You will need to buy 4GB of RAM to run Lion well, the 2GB is just a bare minimum, and your processor is a bit dated.
Lion 10.7 is certainly slower than Snow Leopard 10.6, in fact so many wanted to go back to Snow Leopard and one of the resons was Lion was slow.
So I wrote a User Tip, here, but the Tips were implemented only recently.
How to revert your Mac to Snow Leopard
Question B: If the answer to A is "not a good idea", then do I just need a new computer (i.e. better processor)? Or do I need more Ram? And can I add Ram to this computer, and is it relatively easy? I have added Ram to PCs tons of times, and you always have to determine type of Ram for your board, make sure they "match", or whatever, and then open up the machine and install. Kind of a pain, but once I have the "right" type of Ram, opening the CPU and installing is within my abilities. Will it be harder for a Mac?
RAM is easy, you can buy it at Otherworld Computing or Crucial.com and install it yourself, there is a little door under the monitor.
Videos online at YouTube.
When upgrading an OS on a Windows, you pretty much format the harddrive and start all over. Back in the day I was a PC user, there wasn't really a "great" way to back up programs and files, so this was a nightmare. You could NOT just back-up software. You typically had to re-purchase and install it all from scratch. Is this the same with Macs? Furthermore, personal files were scattered all over the hard-drive for the individual software...so trying to back all that up to get it back on the new system = nightmare! I hate PCs.
Mac'soperaing system is seperate, it can be replaced or upgraded indepentantly of programs or user accounts on the machine.
There are some programs that install a kernel extension file at boot into OS X, those get knocked out, but those can be replaced with a new install of the software.
You should always backup your users files as those can't be repalced.
 Most commonly used backup methods explained
Question C: When upgrading from Leopard to Snow Leopard to Lion, what is the best way to ensure I keep all my programs and files.
OS X upgrades dont' affect User accounts but they can have a affect on programs installed, which most of your 10.5 programs likely will no longer work in 10.7
However they will (with a slight update) work in 10.6 just like before.
You need to backup regardless, I suggest a manual backup of users files to a storage drive, a 10.5 clone on another drive, the your ready to upgrade to 10.6
10.5 to 10.6 upgrade is rather painless, also 10.6 gives accelerated video drivers, so your machine will appear faster.
However once you install 10.7, you will slow down.
Does Time Machine really do a good job backing up everything and all things?
No, you shouldn't rely upon TM, have a multiple backup stragedy, TM files are hard to access directly.
Is it just a matter of upgrade to Snow Leopard...then immediately to Lion...and then some sort of "Restore" from Time Machine?
No need to restore, OS X upgrades and leaves everything else in place, just some programs (with 10.6) or a lot (with 10.7) when you try to launch them they will fail.
Also when you connect TM it will do a substancial change to reflect the new boot drive.
If you were using TM as a "storage drive" thinking you can use the archived versions later, that wil change upon the new OS X upgrade.
But in any event, my external drive crashed a few months ago, and I haven't replaced it, yet. So, I am replacing it soon and will get Time Machine back up and running...setting it up again, etc...leading to question C..
You need not only TM drive, but a bootable clone and user files on a storage drive.
 Most commonly used backup methods explained
Will I have to re-install all the various applications I have installed on this thing? (like with PCs?)
No, depending upon what OS X version you stop at depends how many programs no longer work.
You will have to buy a lot of new or upgrade versions with 10.7, not so with 10.6 only updates mostly because of Rosetta on 10.6 and not on 10.7
My opinion, since that machine is a bit dated, is to upgrade to 10.6, Software update to 10.6.8, and stay there.
Later on 10.8 is being released after this summer, you may want to consider getting a new machine with 10.8 a few months later to ensure all the bugs are worked out of it.
Your not a comptuer savvy person, you like most Apple users expect your machine to "just work" I think going to 10.7 will be a bad experience for you.
10.6.8 will server your needs until 10.8 is released and on new hardware where Apple will hold your hand for free for three months, 3 years with AppleCare.
Your not a "OS X upgrader type of a person" and Apple needs to get of thier collective assets and pay better attention to it's most common users.

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Hello,
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Hello,
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