Upgrading RAM cards not showing up in system profiler... is this normal?

Just replaced both 1GB RAM cards in my macbook pro with two 2GB RAM cards, but when I go into "about my mac" it is still saying that I only have 2GB of memory, and when I go into system profiler and click "memory" it is still showing/giving details on two 1GB cards, is this normal or did I not install the new RAM cards properly? I assumed it would update the info to show the additional memory?

This is not normal
Open up the Mac and reseat the RAM modules. This may help.
If this doesn't resolve the issue, return the modules to the supplier and get the proper modules.
Best.

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