Upload multiple documents option is not visible for one user in SharePoint 2007.

Hi,
For one user Upload multiple documents option is not visible.
We are using SharePoint 2007 environment.
User is using IE 9 32 bit,Office 2010.
I did repair office 2010.
Active x controls are enabled.
Please anyone help me on this.
Thanks,
Ashok

Hi,
According to your post, my understanding is that after client upgraded to Office 2013 the option for Upload multiple document was grayed out.
I try to reproduce the issue in my environment, however everything works well.
My configuration of system is:
Windows 8.1;
IE11;
Office 2013 32bit.
Please repair the Office 2013 to check whether it works.
In addition, there are many thing you need to check. Please refer to:
http://sharepointknowledgebase.blogspot.com/2013/09/upload-multiple-documents-is-disabled.html
Here is a similar thread for your reference:
http://social.msdn.microsoft.com/Forums/en-US/1a5af332-ed21-41ee-bf64-9122a7439623/sharepoint-not-activating-stsuplddll-upload-mutliple-documents-greyed-out?forum=sharepointgeneralprevious
More information:
"Upload Multiple Documents" is disabled in Document Library
SharePoint 2010 : How to Enable Uploading Multiple Documents Functionality
Best Regards,
Linda Li
Linda Li
TechNet Community Support

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