Upload rate lower than expected

I want to get the best out of our connection... predicted speed was 55/20, engineer reported 80/20 (19.5 dbs for line length?, snr up/down 15.2/11.2) with his kit yet every speed test i've tried indicates 74/16. The BTW further diagnostics gives http error 500. Leaving out the router and connecting directly to the modem doesn't change the speed.
I know some throughput is lost to overheads but 16 vs 20 is a loss of about 20%. Where I can find more stats etc.?

Check the speedtest at http://www.thinkbroadband.com/speedtest.html
That is more accurate for upload speeds.
You can find out more stats if you unlock the modem (easy with HG612, google for it, hard with ECI modem).
Also, if you unlock the modem and disable QoS you will get around 1 to 1.5Mb higher upload speeds.
I have slight line issues right now, but when things were going right I saw:
15 or 16 Mbps, fastest  upload with BT wholesale tester (QoS operating)
17Mbps, upload to Thinkbroadband or 'real' backup to SquirrelSave (QoS operating)
18.5Mbps,  upload to Thuinkbroadband or 'real' backup to SquirrelSave (QoS off)

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