URGENT: Changing status at Header level in Service Ticket in Webclient
Hi All
Please reply ASAP.......
I am changing status for service ticket in webclient at Header level.
But at item level system status is not changing.
Is there any config in CRM where user status or system status is copied from header to item level
Basically need is to trigger item status when header status is trigerred....
Can anyone help me in resolving this issue.
Regards
Pankaj Vispute
Thanks Bhanu,
I solved my problem with your answer.
Thanks,
Praveen
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Is there any way that I can get the item category details when Only header level changes are made to the PO in ME22N and only header segments are available in the IDOC.
Is this possible:- Fetch the po number and item category details from ekpo table that matches with the header segment po number and then check for item category value to clear the idoc creation?
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Edited by: Selina.selk on Nov 20, 2009 1:39 PM
Edited by: Selina.selk on Nov 20, 2009 2:49 PM -
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Hi Friends,
I have a Client requirement where
1) a Service Ticket is created on CRM IC Webclient.
2) This Service Ticket is then Replicated in Plant Maintemance (PM) Service Notification on ECC.
3) Then the Service Notification is executed in the PM Module through PM Service Order.
4) Then the service order status is updated on the Service Ticket.
5) The PM Service Notification and PM Service Order details should be visible from the Service Ticket window in IC Webclient.
I would appreciate if you can provide any information/details on how to replicate a CRM Service Ticket to Plant Maintemance (PM) Service Notification on ECC.
Any information on the above scanario setup and execution will be greatly helpful to me.
If you have any docs relevant to this pls send it accross to me.
My mail ID [email protected]
Pls help me out.
Thanks in advance and warm regards
PurnenduHello,
this is a topic where i´m also very interested and i already did some analysis on this.
There is now standard way from SAP to replicate CRM Service Request to CS Service Notification.
I´m thinking about a customer solution using a RFC function call to create the CS Service Notification in background.
Best regards
Manfred -
HI all,
Iam are working on CRM version 5.0, CIC webclient support package 07,
we are creating a employee help desk scenario profile,for which have created a new profile by copying the standard "help desk" profile . while we creating a service ticket for an existing employee there are fields(T.Code SE80 for Web Client) called <b>REASONS</b> and <b>SUBJECT</b> in the header overview of service ticket(work space area).
where in the <b>Reason field</b> we are having some standard fields in the drop down as follows
Regular Activity
Advertising and campaign
campaign .....etc.
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leakage
rupture/tear
overheating...etc
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Quick response is highly appreciated.
Thanks in advanceHi Ravi,
To do this kind of configuration in the normal IMG customizing, the Catalog does not need to be copied or changed, and I think this is the only place you normally should get error messages within the configuration if you try to copy or change. All other levels (for instance code groups profile) should allow you to define your own settings.
In short, underneath the existing Catalog, you define your own Code Groups with corresponding Codes, your own code group profile and subject profile and this subject profile you assign to your transaction. That way you don´t really need to touch any SAP predelivered settings. Each catalog can have a number of different code group profiles etc. assigned to it, so the original ones can stay in, you only add the new ones and then change the assignment of subject profile to the transaction to make the transaction show other values in the dropdown list when you maintain it in the interaction center.
Regards, Lorna
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