Urgent Help Wanted With My Presentation - Mov Files Will Not Open

I am a retired lifeboatman, and have developed a fund raising talk focusing on my 35 year involvement with saving lives off the UK southern coast. I use Keynotes and have never had a problem, until now. I have another talk next week and thought I would update the presentation. I have updated to Mavericks and also the latest Keynotes 6.0.1. When I went to play the presentation, it informed me that some of the .mov files needed to be updated to run on QuickTime. I pressed the convert button, only to be informed that most of the files could not be upgraded. When I try to play again, all I get is a blank black screen. I closed Keynotes and reopened the file in version 5.3, but still the same problem occurred . Most of my video files are of actual rescues and have been transferred from old VHS tapes. and are invaluable to me. It also means my presentation next week will be without the powerful impact these rescue videos present. I have searched through the support communities and also on the web, and have tried various suggestions and trial programs for converting the files, but none have been able to provide me with any playable video. Can anyone please help me to overcome this problems? Any help would be gratefully received.

It's never a good idea to change operating systems and applications without fully testing over a period of time with existing work files first. As Mavericks is such a new operating system, there are a few quirks that are still in place compared to its predecessors.
Many video types do not play in the new Quicktime 10 player that is included with Mavericks, but version 7 should play any type. Down load and install QuickTime player version 7 for Mavericks, this is a much better movie player than the simple version now included with Mavericks from here: Download Apple QuickTime Player version 7
Open the video file in QT 7 and check the video plays correctly.
Let me know the CODEC used, it is listed against Format in the QT Inspector, (command I or Window > show movie inspector)
In theory Keynote should now play your video again but let me see how you get on.

Similar Messages

Mov file will not open on Premiere CS6 for Windows

I am a student working on a project that I started in university on an Apple Mac desktop. I decided to carry my project back home to continue with it on a laptop which is Windows...however the Mov. files will not open up on premeire pro and it is really frustrating as I have done a lot of work. How can I import these videos without losing any work or having to start again?

Quicktime X does NOT work http://forums.adobe.com/thread/888722
-Premiere Pro REQUIRES Quicktime 7 won't work with Quicktime X

.mov file will not open in FCP X?! codec unavailable? help!

I am trying to edit a short .mov file in FCP X. It was sent to me via YouSendIt. Once it has completed downloading, a message reads:
" The document “S-T3RRA Video Heads by FLOOD(1)-2.mov” could not be opened. A required codec isn't available. To see if additional software is available that will enable QuickTime Player to open the movie, click Tell Me More. "
When I click tell me more, Apple provides me with some additional media support for QuickTime, however I should not need this for a .mov file correct? The file will not open in FCP X or QT. Any ideas? Suggestions? Was this file incorrectly exported by the creator?
Help!!
Thank you!
Diego Lopez-Videla
Houston, TX

Yes, it will be encoded using a codec that's not on your system.
That is a common misunderstanding with .mov - it's not a format, it's a container.
It basically contains video & audio streams that may be mp4, mjpeg or just about anything.
In this case, the "anything" is what we need to find out, so we can work out what you need to read it.
You could try opening it using VideoSpec - it will tell you everything.

Saved .mov file will not open on a Windows 7 version of Quicktime or WMplayer or Nero why not?

I made two .mov files one will open on a PC the other will not Quicktime will opew the first file, but not the second, Windows Media Player will not open either file, neither will Nero or Creative Media Player. How can I save a video file from iMovie to something that will opew on a PC?

Is this related to iOS (iPads and iPhones)?
This is the iMovie iOS forum, so if you're in the wrong place I can get this question moved.
In iMovie iOS there is only one way to export video, and that is Quicktime H264.
You will need the latest version of Quicktime for Windows.

.mov files will not open in quick time when double clicked in iPhoto

when i'm in iPhoto and try to double click a video file, Quick Time will not open to play the movie.

If its not working roll back QT.

Help: FCE 2.0.3 project files will not open in FCE 4.0

I have been using FCE 2.0.3 on a PowerBook G4 and PowerPC G5 to annotate a number of movie files with markers. I recently bought a new MacBook Pro with Intel and the new FCE 4.0. The new FCE launches when I double click on a FCE 2.0.3 project file, but then I get the following message:
This project is unreadable or may be too new for this version of Final Cut.
I really NEED to be able to open these older project files with all of the markers and sequences intact. Can anyone help???

Hello Tom,
Thank you so much for your help. I spent about 2 hours on the phone with a very dedicated
Video Tech support person from Apple, and, unfortunately, we did not manage to solve the
problem. He also had me email a project file to him, which he was able to open. He then saved it as a FCE 4.0 project file and emailed it back to me. However, I was still unable to open it (I got the same message as with the original).
Here's what I think the problem may be: I moved all my FCE 2.0 project files and media
from my PowerBook G4 to my new MacBook Pro using Apple's Migration Assistant BEFORE I
installed FCE 4.0 on my new MacBook Pro (no version of FCE was installed on it
beforehand). So, I think that the problem may have something to do with the fact that the
Final Cut Express Documents folder existed already on my laptop when I installed the
program.
The reason that I think this is that this morning I installed FCE 4.0 on my Mac Mini (with Intel and running Leopard OS 10.5.1) BEFORE I transferred one of the FCE 2.0 project files and associated media to it. I was ABLE to open the project file -- I received the message "The file format of this project is from an earlier version. Would you like to update this project file?" I went ahead and updated the file, and, then I was able to open it without any problem.
So, my current plan is to delete FCE 4.0 from my MacBook Pro as well as the Final Cut
Express Documents folder that contains all of my FCE 2.0 project files. Then I will
reinstall FCE 4.0 and, after that, I will copy the FCE 2.0 project files to the Final Cut
Express Documents folder that is created.
I will let you know if this is successful.
Thank you (and Peter) for your help!
- Kathy

Mov reference file will not open in QuickTime 7.7.4 for Windows

Hi,
I have a mov reference file which opened fine in QuickTime 7.6.2 but since upgrading to 7.7.4 the file will no open. I get the following error:
Error -2002: a bad public movie atom was found in the movie.
The file contains one PAL MPEG2 video track and one stereo PCM audio track. It also contains a timecode track.
See movie inspector below:
Can anyone help me understand why this file will not open with the latest version of QuickTime. I cannot supply the file but can give any information about atoms etc. which can be read using QTAtomViewer.
I am using Windows 7 and Windows Server 2008.
Many thanks,
Kate

For those who want to call, the following menu options will get you to the Quick Time install tech support:
2 - takes you to the Quick Time submenu
2 - takes you to tech support
then, choose 1 for Mac or 2 for windows
Initially, I was told by tier 1 tech rep Shawn that the update server may not be up or that it may be a firewall issue on my side.
After telling him that I have confirmed that it is a problem with the update server sending a NULL (0 byte) response to the update query, he said I would have to just download the latest one in order to have the most up-to-date version and "just check back periodically to see if the update server is working".
He mentioned there was a Quick Time standalone download available (http://www.apple.com/quicktime/download/standalone.html), but that is still ~20MB & doesn't help the fact that probably over 90% of the people who run Quick Time have the option to automatically check for updates set and will never realize they're running an old, vulnerable version of Quick Time.
He gave me a case number after I asked for one: 58027568
If you'd like to add to mine and/or Rob's, it surely couldn't hurt.
I suppose my next course is to try emailing contacts at apple to see what kind of response they have. Considering this problem has been there ever since QT 7 for Windows has been released (I don't remember ever checking for updates when running QT 7 beta), it's strange that it's still a problem.
hand made system Windows XP Pro

My InDesign file will not open! URGENT!

Hi all,
One of my InDesign files will not open, when I attempt to open it, I get a message saying "Cannot open file, Adobe may not support the file format, a plug-in that supports the format may be missing or the file may be open in another application." I'm not exactly sure what the issue is as I opened another one of my files previously and that one is still working fine. I'm using Windows 7, if anyone can help me I would really appreciate it.

Right-click the file and choose Open With, then notepad, and post a screen capture of the first dozen or so lines of text.
You can embed an image in a post using the coamra icon onthe web page, like this:

My trial ended, now my premier pro file will not open on a different machine (it has opened on this machine before). It is saying the "file is damaged" I don't want to loss my edit, how can I access it?

My trial ended, now my premier pro file will not open on a different machine (it has opened on this machine before). It is saying the "file is damaged" I don't want to loss my edit, how can I access it?

Steven is correct, you never can go back to an earlier version with Adobe Premiere with the project file. If your preceding version was CC you might try the trial version of CC 2014, but remember that once you enter the trial version cycle you never can go back.
There was a way to hack the project file on the CS versions but that disappeared with CC.

I wanted a solution to the problem I was having on Win 7 Pro Service Pack 1 in that links on an open Adobe Acrobat file will not open in my Firefox Browser 33.0.2. The Error I receive is "Acrobat could not run the web browser. Unknown Error. (123)"

I want a solution to the problem I was having on Win 7 Pro Service Pack 1 in that links on an open Adobe Acrobat Pro 10.1.12 file will not open in my Firefox Browser 33.0.2. The Error I receive is "Acrobat could not run the web browser. Unknown Error. (123)"

Change browsers. See what happens.
Be well...

Quick time movies (.mov) files will not play in Iphoto 11.

Quick time movies (.mov) files will not play in Iphoto 11. The thumbnail of the movie shows but when selected only a exclamation mark appears. I rebuilt the library, thumbnails, permissions etc. I also found the movie files in the iphoto database intact and working. Please advise.

You're welcome.
Well believe it or not, that's exactly what the exclamation point means. Search the forum. I've been doing this a while.
Next, I have no interest, commercial or otherwise in Library Manager, I have no shares in the company that makes it. I didn't make it. It's not my software. You could give those guys a million dollars and I'll get nothing from it. I and other expereinced users have recommended it thousands of times on this forum for this problem. Amazing how often it works. Of course, a quick search would have told you that already.
Another: Believe it or not you can use the Rebuild Function of Library Manager for free. You don't need to purchase it for that purpose.
Y'all have a nice paranoid day now.
Regards
TD

I bought a Nikon D810 and the RAW files will not open in Photoshop 6. Can anyone help me?

I bought a Nikon D810 and the RAW files will not open in Photoshop 6. Can anyone help me?

You're welcome! It's usually CS5 and below that has the ACR update problems.
What counts is that you are back in business.
Gene

Since yesterday all my usual .xls files will not open (Office for Mac 2011). Can open .xlxs files. Default 'open with' is Microsoft Excel.app. No software updates done. Have repaired disc permissions. What next?

Since yesterday all my usual .xls files will not open (Office for Mac 2011). CAN open .xlxs files. Default 'open with' is Microsoft Excel.app. No software updates done yesterday or the day before (or maybe a Silverlight or an Acrobat one by accident?). Have repaired disc permissions. HHD name is still same as it always was. What next? Thanks
PS I'm not a great techie so assume I don't know what you're talking about!

You may need to rebuild permissions on your user account. To do this,boot to your Recovery partition (holding down the Command and R keys while booting) and open Terminal from the Utilities menu. In Terminal, type: ‘resetpassword’ (without the ’s), hit return, and select the admin user. You are not going to reset your password. Click on the icon for your Macs hard drive at the top. From the drop down below it select the user account which is having issues. At the bottom of the window, you'll see an area labeled Restore Home Directory Permissions and ACLs. Click the reset button there. The process takes a few minutes. When complete, restart.
Repair User Permissions

After I reinstall Itunes, the message read "the file iTunes Library.it cannot be read because it was created by a newer version of itunes, i have tried with iTunes version 11.1, 10.1 and 9.1 still come up with the same message and will not open iTunes

after I reinstall Itunes, the message read "the file iTunes Library.it cannot be read because it was created by a newer version of itunes, i have tried with iTunes version 11.1, 10.1 and 9.1 still come up with the same message and will not open iTunes

Try the following user tip:
Empty/corrupt iTunes library after upgrade/crash

A Pages file will not open due to index.xml not found, what is up with that?

I recently saved a file on Pages 5.5.2. on my IMac hard drive. Now I find that on attempting to open it the file will not open due to index.xml not found. Hoe do I correct this?

I have this issue, as well - although perhaps in a different content. When I try to open a file I created in the previous version of Pages, I will frequently (but not always), received the "index.xml not found" message. I am very concerned that I may lose access to some of these files. The old Pages icon is still on my dashboard, although I've downloaded the new Pages (that icon only appears when I open a new document). I thought I needed to upgrade the old documents to the new Pages, but this didn't work. Does anyone have any ideas? And, I'm not a techie - so you'll need to break it down for me.

Urgent Help Wanted With My Presentation - Mov Files Will Not Open

Similar Messages

Maybe you are looking for