URGENT: MY BILL PAYMENT IS NOT WORKING

I just tried paying my phone bill some 5 times, and it is not working. I called up my bank and they said that verizon is charging me for a bill of zero dollars, instead of the actual amount - so something must be wrong with your systems. Could you please look into this and fix it quickly?
I also tried calling you customer support number and it was horrible - I couldnt reach anyone and they kept asking for sensitive information that was totally unnecessary. Please update your customer support services.

there are multiple ways of making payments, the easiest is online through my verizon, if you dont have an accout you can set it up right from verizonwireless.com also you can go to any verizon direct retail store and make the payment. dialing #786 to the automated system. also when you call customer service they will need you first and last name and the last four of your social or a billing account password you have created. this is for your own security purposes. you can have customer care transfer you to financial services and make the payment there, or if you request they can have one of their supervisors take the payment just tell them the the automated system wasent letting you take the payment

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