URGENT: Please Help....Can't make or receive calls on Z10

Hi, 
I bought a Z10 about a month ago. Updated it as soon as the 10.2 was available officially and it has been running perfectly. Tonight, however, I was on a call and suddenly the audio went away. I tried disconnecting from the call but it wasn't disconnecting despite several attempts until I gave up and pressed the power button to re-boot. Since I have rebooted, I can't make or recieve calls. Everytime I try to dial a number it immediately shows call ended. I also can't recieve any calls. I have full network, and can do everything else including surf the web, sent texts and BBMs. What seems to be the problem?? Please help as it is kinda urgent
Solved!
Go to Solution.

Well wait and see till after you backup and do the battery pull. I guess you are backing up with Link and you know how to Restore so the below is a pre written file just in case and if you click one of those links you can scroll to the bottom of the page and change the country.
You can restore your phone to factory settings if you wish to see if it corrects your issue. Resetting to factory settings will wipe out all your data so you should save it first. To save all your stuff download and install BlackBerry Link on your computer from the link below. Resetting will not back-up the OS on your phone. Once you have downloaded and installed BlackBerry Link connect your phone to your computer and save your stuff. Once saved disconnect your phone from the computer.
To reset your phone: tap the Settings App, scroll down and tap Security and Privacy, tap Security Wipe, tap the blank box and enter blackberry.
Once Wiped reconnect your phone to your computer and install your stuff.
http://us.blackberry.com/software/desktop/blackberry-link.html
http://ca.blackberry.com/software/desktop/blackberry-link.html

Similar Messages

  • IPhone 5s can't make or receive calls and replaced SIM card

    need help can't make or receive calls and got SIM card replaced twice

    If the carrier cannot help you, then I would make an appointment at the Genius Bar of the nearest Apple Store to have the hardware checked. I really do not believe it is the hardware.
    You could try a restore before going to the Apple Store. Make sure you have a backup of the phone and restore the device as new. After activation is complete, see if you can make a call. If it is possible, then restore your backup to recover your content and test again. If it fails, then it is a problem with your backup. If neither works, and the carrier cannot help, then make the appointment.

  • I can't make or receive calls please help ?

    I have iPhone 4. and today morning i found that I can't make or receive calls please help ?

    Geo84gr,
    Yeah, u're right. It's nothing to do with iTunes.
    I never connect my iPhone 4 with PC, still problem comes back.
    I've asked my telco to check the prob, they said they never change anything.
    1 more testing is mayb the cellular data is off.
    I'm now letting it on to test will the problem come back or not...
    So do u switch ur Cellular Data off? Any1 one o u that is having this same prob?

  • I can't make or receive calls on my iPhone 4S. Please help

    I can't make or receive calls on my iPhone 4S. Please help.

    Try a Reset...............
    Definately call Your Carrier..........
    Then Apple Help..

  • IOS5.0.1 constant error "iPhone can not make or receive calls.  Restore from iTunes":  I get this message and the phone will no longer work (happend once while on airplain mode and now once while in wifi only area, out of cell range).  help!

    All- I get this message ("iPhone can not make or receive calls. Restore from iTunes" (happend once while on airplain mode and now once while in wifi only area, out of cell range)). iPhone 4.  Newest OS.  Never happened with old OS! Cycling phone on/off does not help.  Ignoring message causes phone to cycle off then on.  After first time this happened, I restored.  Six days later...same problem!  Clearly a new fix is necessary.  Suggestions? 

    I have not tried that...I will look up the process so that I can do it correctly (and still transfer all of my files, contacts, etc).  Any suggestions?  What is the advantage of restoring as a new device..is this more akin to a complete wipe of a hard drive?

  • I can't make or receive calls or sms on my iphone 4s!!!! Do something. I have ios 5.0.1 on it. Please release the update or do smth!!

    I can't make or receive calls or sms on my iphone 4s!!!! Do something. I have ios 5.0.1 on it. Please release the update or do smth!!

    Nope, nothing I can do.
    I do not plan to ever release an update either because like everyone else here I am just a user like you.
    Apple is not here, does not read these forums or respond to anything posted here.

  • Help!!! I can not make or receive calls! other functions itself. Internet, sms, whatsapp work. I restored as new iphone from the phone and from itunes and still not working.

    I can not make or receive calls! other functions itself. Internet, sms, whatsapp work. I restored as new iphone from the phone and from itunes and still not working.
    Sorry for my english i'm spanish

    I have not tried that...I will look up the process so that I can do it correctly (and still transfer all of my files, contacts, etc).  Any suggestions?  What is the advantage of restoring as a new device..is this more akin to a complete wipe of a hard drive?

  • Galaxy S5... can't make or receive calls

    Intermittently the phone portion of my S5 decides to stop working even with full bars and 4g.  I was only made aware because it happened during the middle of a call.  I still receive data and text but can not make or receive calls (incoming calls go straight to voicemail apparently).
    I've looked over the internet and tried the following...
    cycling airplane mode
    cycling wireless
    power cycling
    removing battery
    re-seating the SIM
    wiping the app cache
    However, none of that has resolved the issue.  I'm open to suggestions outside of hopping clockwise on one foot while juggling.
    Thanks for the help.

        Hey there, jetxten! I regret that you're having trouble with calls. I'm sure we can help! I've just sent you a direct message. Please reply there. Thanks!
    DionM_VZW
    Follow us on Twitter www.twitter.com/vzwsupport

  • I can't make or receive calls/texts on iPhone 4?

    My iPhone 4 started to act up. I can't make or receive calls, and same thing with texts. I also can't connect to the internet. When this happens, my iPhone turns off & it won't turn back on unless I charge it. When it's back on, there's a message about a reset that tells me I should go to apple.com/support. Later, it goes back to normal and everything works. And again, it stops working. This has been repeating for a couple of days. Help, please?

    sounds like a defect battery

  • I can't make or receive calls or text after I dialed *228, option 1

    I can't make or receive calls or text after I dialed *228, option 1 as instructed by tech support. The message said "Programming successful". I am a pre-paid only customer ($50/ month unlimited) LG basic flip phone. When I try to call anyone now, I get a Verizon recorded message: "We're unable to complete your call. To speak to a customer service representative hang-up and dial *611"  And *228, option 2 not helping either.

        Hi squiddlydiddly!
    I'm sorry you're having issues in making and receiving calls with your prepaid device. I would need to direct you to our Prepaid department for assistance.
    In order to reach a Prepaid Department representative, please call 888-294-6804. When prompted, enter your prepaid phone number. Then press 4, 5, 4 and enter the pass code for your account.  If you do not know the pass code, enter in four zeros.  Then the system will then transfer you to a Prepaid representative.
    Thank you,
    ChristinaB_VZW
    Follow us on Twitter @VZWSupport

  • Can not make or receive calls on edge E cellular network

    can not make or receive calls on edge E cellular network Using my iphone 6 plus. Please advise.

    @Loomy77
    Try the solutions below to see if you can move forward:
    settings>cellular>turn cellular data off>wait 10 seconds>then turn it back on and test
    if that fail
    settings>general>reset>reset network settings

  • I can't make or receive calls on my IPhone 4.

    I can't make or receive calls on my IPhone 4.  There's nothing but dead air on both ends and then it freezes.  If I can answer a call, it lasts for a few seconds then gets staticky and cuts out.  I took it to Verizon and they couldn't get it to work either.

    If Verizon, who actually had your phone in hand, was unable to get it to work, what makes you think that we users here, who have no access to your phone, could help?  You need to bring your phone to the experts who can actually run diagnostics on the phone, and that is Apple.

  • Can't make or receive calls on 5c

    my new 5c suddenly won't make or receive calls! Help,

    Ask your phone carrier why you can't make or receive calls, those are carrier functions.

  • My phone will on send and receive text and emails, I can't make or receive calls

    My phone will only send and receive text and emails, I can't make or receive calls. Please help

    Have you tried rebooting the phone?  Also maybe removing and reinstalling the sim card?  Make sure your not in airplane mode or check under settings -- general --cellular and see whats turned on or off.

  • IPhone 5S can't make or receive calls since IOS 8.2

    PPhone was working perfectly on IOS 8 and 8.1. I upgraded as I'm supposed to do and now can't make or receive calls! I can send texts so I know the network is ok and others in the same network who work with me are able to make calls on other phones but not me! I've already tried a restore back to factory settings but of cause it reinstalls 8.02 so I'm faced with the same problem!

    If the carrier cannot help you, then I would make an appointment at the Genius Bar of the nearest Apple Store to have the hardware checked. I really do not believe it is the hardware.
    You could try a restore before going to the Apple Store. Make sure you have a backup of the phone and restore the device as new. After activation is complete, see if you can make a call. If it is possible, then restore your backup to recover your content and test again. If it fails, then it is a problem with your backup. If neither works, and the carrier cannot help, then make the appointment.

Maybe you are looking for

  • Macbook won't print grayscale or doubled-sided to HP printer

    I'm printing to an HP Officejet Pro 8600 Plus, and in the dialogue box I mark long-edge binding under two-sided printing, and grayscale as an "other profile" of colorsync. But my documents only print in color and single-sided. I also notice that afte

  • New RAM, still tons of errors

    I had posted back a month or two ago about having some major stability trouble with my system.  After using Memtest86 3.1a I found my single stick of Corsair Value Select (512MB PC3200) was giving me lots of errors on test 5.  I tired checking and ch

  • Order shipped from best buy but not received by UPS

    Hi, last Thursday the 19th i purchaced a new laptop from Bestbuy.com and on Friday it said it had shipped. Its now the end of the 25th and when i go to UPS to look at my tracking number it still says that a UPS shipping label has been created and tha

  • How does Time Machine handle multiple profiles?

    Hello, I have an IMac with 3 users, does time machine handle all users? 2 users are admins, but when i change users the time machine does not handle well the external drive. Can you give some info in this matter. Thanks Nuno

  • How to set or deliver information from my actual view into my popup?

    Hello, I want to implement a quick help information. So the user should be able to open a popup in several views. Now I am faced with the problem that I dont know how to deliver information into a popup? Is that possible? the SAP example gspopup_test