Urgent Q - Can't drop files into folders

Hello all. I have an urgent problem that has me stopped in my
tracks. Suddenly I can't drag a file in RoboHelp (we use Flash Help
layout) from one folder to another. We don't use source control or
anything "exotic". The only odd thing I have done recently is to
generate a printed doc layout for a job aid for some of our
customers from the content we have elsewhere.
Does anyone have any ideas?
Thanks in advance!

Welcome to the forum.
Has the PC been rebooted since this started?
Is it the same if you create a new project with a few folders
and files or if you open one of the supplied projects?

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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output andWi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

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Urgent Q - Can't drop files into folders

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