URGENT: Re-installing CS 5.5 after having CS 6 on computer

I bought Creative Cloud 5.5 through my university 3 years ago, but I lost it this year due to a hard drive crash. I downloaded the trial version of Creative Cloud vs. 6 about two months ago to work on something in adobe premiere pro, but it has since expired. Someone from adobe told me to re-download CS 5.5 and gave me a serial number to access the programs. However, when I tried to do this, an error came up saying 'image not recognized'.
How can I re-download cs 5.5 without losing the data I worked with on Creative Cloud 6?
I have contacted Adobe up to 3 times about this already, but I have had little success with retrieving these programs. I would greatly appreciate your help, as I spent several hundred dollars on my first purchase of Creative Cloud.

https://www.adobe.com/account.html for your Adobe orders page to find your serial number
previous versions http://www.adobe.com/downloads/other-downloads.html
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html

Similar Messages

  • URGENT: Re-installing CS 5.5 after CS 6 installed

    How do I reinstall CS 5.5 after already having CS 6 installed on my computer, without losing the data I worked with through CS 6? I bought the Master Collection for CS 5.5 three years ago, but I lost it this year due to a hard drive crash. This year, I installed the trial version of CS 6, but it expired recently.
    I tried downloading CS 5.5 again through this link (Other downloads) but an error saying 'image not recognized' pops up when I try to install it on my computer. Image is attached.
    I have already received this reply (Re: URGENT: Re-installing CS 5.5 after having CS 6 on computer) so it would be helpful if you could address my specific installation issue with CS5.5
    I have tried chatting with a sales person, and they have re-directed me to this forum, so please do not re-direct me to a chat. I would also not want to spend extra money to upgrade to CS 6.

    Download again using a different browser... nobody here (or at Adobe, since that is an OLD product) is going to be able to help with a corrupted download
    When you do get a good download... write the file(s) and a text file with your serial number to backup!!!

  • I need to re-install acrobat after having to reformat my computer

    I need to re-install acrobat after having to reformat my computer.  How do I go about this.  I did have the foresight to save my serial number .  Do I just re-download it?

    Download, install, then activate it with your serial number.

  • Unable to use installed Flash Builder 4 after having uninstalled Trial

    I have been using the Flash Builder 4 trial for a while now, and have since purchased a version of the software to use on my project.  However, despite having uninstalled the trial version and run the recommended registry cleaning scripts, whenever I install the purchased version of Flash Builder 4 and try to use it, I see the splash screen for the trial version coming up.
    It has an option to enter a serial number, six sets of four digits each, but the serial number on the back of the my Flash Builder 4 disc case is only eight digits long total, and doesn't fit that space.  Even then, I would not expect to see the splash screen, which explicitly mentions the trial, coming up after having uninstalled the trial.
    If in uninstall the paid version, running eclipse does not cause the splash screen to appear.  However, as soon as I do install it, and try to run with it, the trial version spalsh screen appears again.
    I had asked for help preivously, case number: #0203692609
    But the registry cleaning programs I was recommended there have not stopped the issue.

    Hi Richard,
    I think the serial number keys are always 24-digits long, so the 8-digit number you found must be something else. If you look around at the rest of your product packaging, you should be able to locate the 24-digit number you can use.
    More info here:
    http://kb2.adobe.com/cps/828/cpsid_82828.html
    The Trial mode you're seeing is expected until after you activate the product with your SN.
    -Chris

  • Installing a new ipod after having used another

    I bought an ipod about three days ago and I installed it and put music on it. The ipod crashed so I got a new one. My itunes doesn't show any trace of it being connected. The only tabs it shows are Library, Store and PLaylists. I dont know how to make the ipod tab show up in any way. Can someone help me with this?

    Have you had a chance to look at this troubleshooting document? It may be of some help: iTunes 7 for Windows doesn't recognize iPod

  • Is it ok to install 10.4.3 after having installed iLife'06?

    Aloha,
    I currently have version 10.3.9 and installed iLife06. I have incurred a few problems since. First I lost all my photos, and when I was able to retrieve them I got double of each photo. I also cannot access any of the iDVD projects (slideshows). It actually just shuts down when I try to open an open iDVD file I was working on before I installed iLife06.
    If anyone can help please answer:
    1) is it correct I need to install Tiger 10.4.3 to be able to run iPhoto, iDVD etc. '06? And if yes do I need to uninstall iLife06 first or ok to install Tiger at this point?
    2) what can I do about the duplicate of each photo iniPhoto?
    Thank you for your time and help!!

    Hello RATF:
    This is cut/pasted from the requirements for iLife6 found in the Apple store:
    Mac OS X v10.3.9 or Mac OS X v10.4.3 or later; Mac OS X v10.4.4 recommended
    If you do an archive and install of Tiger from the retail version of OS X, you should be OK.
    Your other problems should be solved first, in my opinion, before you try installing OS X. I suggest you post the iPhoto and iDVD issues in those forums for better feedback.
    Barry

  • I want to reload my S/W after having to reload my computer

    Due to bad tech support I had to wipe out my PC and read windows, Now I want to reload my Lightroom Ver 5 but it wont accept my old key from Lightroom 3
    Also I would be willing to purchase premium support If only I could figure how

    Thanks Jim,
    I had a chat with Adobe support and everything is recovered.
    Thom

  • Very urgent plz installed 9ias but shows nothing

    dear fellow i have installed 9ias on win2k adv server member server of a domain
    when installing system has stoped after having 100% i restarted the system and it started again installtion and completed successfully but it did not do any thing when i start run form from the web it
    says http 404 file not found error of iis please tell me what to do.
    when i create sevice from isuite---> NETWORK ADMIN --> NET8 EASY AND CREATE A SERVICE AND TEST IT IT SAYS CONNECTED BUT WHEN USE SQL IT SAYS TNS COULD NOT RESLOVE SERVICE NAME ANY HELP
    PLZ
    forms config file says
    [ACTION] Please configure the following virtual path with your web listener: /forms60java for
    physical directory E:\Oracle\806\FORMS60\java.
    [ACTION] Please configure the following virtual path with your web listener: /dev60html for
    physical directory E:\Oracle\806\tools\web60\html.
    [ACTION] Please configure the following virtual path with your web listener: /dev60cgi for
    physical directory E:\Oracle\806\tools\web60\cgi.
    [INFO] An internet shortcut to run a standard test form, or any form of your choice, has been
    created for you in the Oracle Forms program group.
    [ACTION] Please configure the following virtual path with your web listener: /jinitiator for
    physical directory E:\Oracle\806\JINIT.
    plz tell me where to find these variables so i can set them
    thanx
    at least tell me why jinit did not call why it gives me blank page

    imran thanks for ur invaluable i help
    i did what u told and see
    Error: The requested URL was not found,
    or cannot be served at this time.
    Oracle Reports Server CGI - Unable to communicate with the Reports Server.
    when i go to services and try to start service for report it gives me error
    The oracle report server (rep60_<machine> service returned >service specific error 186
    i have created a service throu start program isuite >net8easyconfig and tested that service come with success and then copied that tnsname to 806 net80 folder but in no vain any help Ms. Geeta Kapoor....
    Yes, obviously you will get this "Error: The requested URL was not found, or cannot be served at this time" as the service is not ready to serve your request.
    I never told you to create a TNS Name/service name ........ At the time of installation of the Application Server the Universal Installer creates a service name for Reports Server and stores it in the tnsnames.ora of the 9IAS ORACLE_HOME which is, for eg. c:\iasora\app\oracle\product\9ias\6iserver, but the actual $ORACLE_HOME is c:\iasora\app\oracle\product\9ias\ when you start the reports server it will look in the tnsnames.ora in c:\iasora\app\oracle\product\9ias\6iserver\network\admin folder, when it checks for the service name it will not find it and gives an error.
    So for this purpose I asked you to copy the parameter in the Reports c:\iasora\app\oracle\product\9ias\6iserver\network\admin\tnsnames.ora and paste it in c:\iasora\app\oracle\product\9ias\network\admin\tnsnames.ora
    Did you edit your $ORACLE_HOME/6iserver/conf/6iserver.conf and specified to process the reports by rwcgi60.
    Regards,
    Imran Hakeem

  • I am trying to reinstall Dreamweaver CS3 from the CD after having computer issues.  Now getting error "You can only install one Adobe product at a time.  Please complete the other installation before attempting to install ......."  There is no other Adobe

    I am trying to reinstall Dreamweaver CS3 from the CD after having computer issues.  Now getting error "You can only install one Adobe product at a time.  Please complete the other installation before attempting to install ......."  There is no other Adobe product installing.  I have used the Adobe Cleaner Tool many times and uninstalled other Adobe Products but neither has worked.  I have uninstalled/reinstalled this CD version of Dreamweaver several times when changing computers and after having computer issues. A google search of the problem suggested it may be an error related to the number of times I can reinstall this product due to licensing issues.  Please help.

    A google search of the problem suggested it may be an error related to the number of times I can reinstall this product due to licensing issues.
    Absolutely not. You are misinterpreting things. The activation check never happens when just running the installer, only much later. It means what it says - there is another "install" pending/ active on your system, meaning somewhere there is an (invisible) process still blocking things. Either way, since you haven't provided any real technical info, we can't advise specifically. if you are on Windows, you may want to check your task manager and terminate any setup.exe and msiexec.exe processes plus potentially may need to manually fix/ delete some registry keys. For anything beyond that you will have to be much more specific.
    Mylenium

  • I tray to reinstall i tunes in my pc after having error 7, but wyle in the instalation this mesage appear said service apple mobile device failed to star. verefy that you have suficient privileges to star system services.

    i tray to reinstall i tunes in my pc after having error 7, but wyle in the instalation this mesage appear said service apple mobile device failed to star. verefy that you have suficient privileges to star system services.

    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi to do a standalone AMDS install.
    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
    Does it install (or uninstall and then reinstall) properly for you? If so, does an iTunes install go through properly now?
    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

  • After having shut down after installing updates, when I restarted and tried to open a word file, it started opening ALL the word docs and the only way I could stop it was by"force quit"  arted  and tried to open

    After having shut down after installing updates, when I restarted and tried to open a word doc, it started opening ALL the word docs and the only way I could stop it was by"force quit"  . This is REALLY annoying!!

    May be it is the Resume feature.
    System Preference > General > Number of recent items
    Uncheck the box next to      "Restore windows when quitting and re-opening apps".
    Best.

  • I have been having issues with my computer lagging after installing lion.

    I have been having issues with my computer lagging after installing lion. Can anyone please help me get the issue resolved? I need it in easy to follow language.

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device. 
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • I am trying to re-install CS3 after having to replace my Hard drive, but it will not accept my serial

    I am trying to re-install CS3 after having to replace my Hard drive, but it will not accept my serial #. How can I get it to allow me to continue using my software?

    If you had registered your CS3, you can get the serial number from your Adobe account when you log in through the Adobe corporate web site.  Just go to My Products to find it in your account.
    Adobe applications show you a truncated s/n to discourage software piracy.  Legitimate Adobe s/ns have 24 digits.

  • Can't open Logic Pro after having installed Mountain Lion

    After having installed Mountain Lion I can't find Logic Pro (the latest version) back in my programs. I do still find all of my sessions. Trying to open a session a "Basic Content Download" starts. Just before the end of the download the computer asks for my password. After I've typed it and pressed enter the download stops.
    This means I can't open any of my sessions.
    What should I do?
    Thanks for any advice.

    If you used the Mountain Lion installer it will have "migrated" your iWork software to the new system.
    Unfortunately that doesn't always work properly. I had to reinstall mine from the original DVD.
    If you can't find your DVD then you will have to purchase the iWork software individually from the Mac Store.
    Just make sure to completely uninstall your existing iWork from your System first:
    http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=105&mforum=iworktips ntrick
    Peter

  • How can i download and install lightroom after having formatted the hard disk?

    How can I download and install lightroom after having formatted the hard disk?
    I have the number of the order.

    Lightroom - all versions
    Windows
    http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
    Mac
    http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

Maybe you are looking for