Urgent SAP Help menu not showing option "Create Support Message"

Hi all,
We are running SAP 4.6c landscape (dev,qa,prd), and have solution manager installed .
Now when i want to create a support messge from any system in my landscape i dont get the option "Create Support Message" in the SAP Help menu, and we create a support message using Help->Feedback option . Is this the correct was or is there any other settings or notes i need to make/apply on my landscape to get this option.
Message was edited by: Kamran Ellahi

Hi guys,
Thanks for your answers... But is it possible to call transaction NOTIF_CREATE from an external system?
I have done something already so that those 3 fields will be automatically populated for a message sent from an external system.
I changed the screen and called FM BAPI_NOTIFICATION_CREATE(a remote enabled FM which is the one being used by transaction NOTIF_CREATE to create a message) inside FM BCOS_SEND_MSG.
I populated the category, subject and solution in the FM export parameters as well as the solution number in the sap data table. I put a destination also..
This FM calls another FM DNO_OW_CREATE_NOTIFICATION which is the one being used from the external system but do not cater the functionality to send the 3 fields that we need.
As you will notice, there are lots of standard objects that I've changed. =)
My problem now is that the system data sent is the same with the system data if you create the message using NOTIF_CREATE. Some system that were sent when a message is sent from an external system is missing but at least the sap system and client ID is sent. There is no external reference number also. But hopefullly, the users will accept it. Can't find any other solution to this.
Thanks,
Eric

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========================================================================
Runtime Errors         OBJECTS_OBJREF_NOT_ASSIGNED
Date and Time          10.07.2008 10:17:26
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    Access via 'NULL' object reference not possible.
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