USB devices attached to this computer has malfunctioned....

everytime i plug my ipod in that is what is coming up along with
"Windows does not recognize it"
i already called apple and they told me that it was my pc's problem..i called dell and they told me that i could talk to a rep for 100 dollars..but previous to that a dell rep was telling me that it was apples problem..
i just want to know if anyone has had this problem and if they know how to fix it
its a 30 gig video ipod.
and we have a 40 gig ipod hooked up to this computer and it works fine.

Use Add/Remove programs in your Control Settings to REMOVE the iPod Updater if you already have it, and visit: http://www.apple.com/ipod/download/ to download the latest version. Install it, and UPDATE your iPod's firmware. Also, make sure you have the latest Windows Service packs installed, as well as iTunes 6.01.
http://www.apple.com/itunes/download/
Also, please be sure you are using a USB 2.0 port (installed on all PC's/Macs less than three years old. Use your device manager and hardware profiler to check your ports.
If this does not resolve the issue you need to contact Apple Support. If there is an Apple Retail store in your area you can reserve an appointment (free) with the technicians at the genius bar.
PowerMac G5, PC Mac OS X (10.4.2) I also use a Winbox.

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