User cannot set read or unread on messages

I have a user that is able to view his inbox and read messages. However, he is unable to set items are read/unread. I thought it was a client issue, but the issue occurs when accessing the mailbox via OWA. This only happens in his inbox.
Any subfolders other folders work perfectly fine. Suggestions?
Thanks in advance.
Exchange 2007
Outlook 2013
OWA error message:
Exception
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: Cannot set read flags.
Call stack
Microsoft.Exchange.Data.Storage.MessageItem.SetReadFlagsInternal(SetReadFlags flags)
Microsoft.Exchange.Data.Storage.MessageItem.MarkAsRead(Boolean suppressReadReceipt, Boolean deferToSave)
Microsoft.Exchange.Clients.Owa.Basic.ReadMessage.OnLoad(EventArgs e)
System.Web.UI.Control.LoadRecursive()
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Inner Exception
Exception type: Microsoft.Mapi.MapiExceptionJetErrorReadVerifyFailure
Exception message: MapiExceptionJetErrorReadVerifyFailure:
Unable to set read flag. (hr=0x80004005, ec=-1018) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=47] Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=572][latency=15] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropSetReadFlag [17] Lid: 17082
ROP Error: 0xFFFFFC06 Lid: 31841 Lid: 21921 StoreEc: 0xFFFFFC06 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 1238 Remote Context Overflow Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67870102 Lid: 21970 StoreEc: 0x8004010F
PropTag: 0x678A0102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x678A0102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67870102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x678A0102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67870102 Lid: 21970 StoreEc: 0x8004010F PropTag:
0x678A0102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67870102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x678A0102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67870102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x678A0102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67870102
Lid: 21970 StoreEc: 0x8004010F PropTag: 0x678A0102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x668F0040 Lid: 13236 StoreEc: 0xFFFFFC06 Lid: 5227 StoreEc: 0xFFFFFC06 Lid: 5233 StoreEc: 0xFFFFFC06 Lid: 1750 ---- Remote Context End ---- Lid: 31418 --- ROP Parse
Done --- Lid: 28622 Lid: 24526 StoreEc: 0xFFFFFC06
Call stack
Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo)
Microsoft.Mapi.MapiMessage.SetReadFlag(SetReadFlags readFlags)
Microsoft.Exchange.Data.Storage.MessageItem.SetReadFlagsInternal(SetReadFlags flags)

Hi,
Does the issue only happen to one specific user?
If it is, please follow Amit’s suggestion to move the mailbox to another database to check whether the issue persists. If it fails, we can rebuild the problematic user mailbox by exporting the mailbox, then creating a new mailbox and importing the mailbox
to have a try.
If it still doesn’t work, please collect some application logs in Event Viewer for further analysis.
Thanks,
Winnie Liang
TechNet Community Support

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tt2

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