User Name and Password for Cisco Prime Infrastructure 2.1

Hi all:
I am stuck at the login page of Cisco Prime Infrastructure 2.1.
I have tried using the user name root and its password (when log in with root at Vsphere Client) and also the login user name "before" get into the appliance infrastructure, all cannot work.
Anybody knows what is the default username or password or any way to set the username and password for this Cisco Prime Infrastructure 2.1 website?
Thanks!
tangsuan

Hi Tangsuan,
Following is the documented procedure for password recovery..
In order to modify the GUI root user password, you will need to login to the NCS CLI
as an admin user, and enter the command
"ncs password root password <new password>" (without the quotes)
This should set the web interface root user password :
http://www.cisco.com/en/US/docs/wireless/ncs/1.1/configuration/guide/manag.html#wp1268889
If you have lost your CLI password , try the default logging that is ,
CLI user is admin and not root, so please try logging in as admin with
the password that was set during setup. If that does not work , you need
the install disk that came with the appliance to recover that password.
Follow these steps:
Recovering a Lost Admin Password
If you lose or forget the admin password for NCS appliance, follow these steps.
Step 1 Reboot the NCS appliance with the ISO DVD inserted. The Cisco Prime Network Control
System Welcome screen appears:
ISOLINUX 3.11 2005-09-02 Copyright (C) 1994-2005 H. Peter Anvin
             Welcome to Cisco Prime Network Control System
To boot from hard disk, press <Enter>.
Available boot options:
   [1] Network Control System Installation (Keyboard/Monitor)
   [2] Network Control System Installation (Serial Console)
   [3] Recover administrator password. (Keyboard/Monitor)
   [4] Recover administrator password. (Serial Console)
<Enter> Boot existing OS from Hard Disk.
Enter boot option and press <return>.
boot:
Step 2 Select the desired recovery option, 3 or 4, depending on how you
are connected to the appliance and then follow the prompts.
Thanks-
Afroz
***Ratings Encourages Contributors ****

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Finally, you are still having issues, please contact support on 133933 or Live chat here http://tel.st/hsc3
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