User Settings Attributes Search

Question

Hi,
In SRM 7.0 User Settings I have 2 users and am trying to add a plant. User 1 has company code 0100 and when adding a plant, the drop down search list contains all plants associated with company code 0100. I can successfully add a plant for this user.
User 2 has company codes 0100, 1000, and 1002. When trying to add a plant, the drop down search list only contains the plants associated with 1000 and 1002. I am unable to locate a plant associated with 0100.
Their security access is identical. Any suggestion as to what is causing this is appreciated.
Susan Bennett

Answer 1

Hi Dhananjay and Bharath,
You are correct that a plant can only be associated with 1 company code. But our users can create carts for multiple company codes and plants.
These 2 users are set up identically except for the fact that one only has a single company code set up in User Settings and the other has 3 company codes. Only the plants related to two of the company codes are retrieved when doing a plant search. This prevents adding a plant for the 3rd company code in User Settings.
I tried looking for an OSS note that might address this, but didn't find anything and thought that the experts out here may have heard of this before and be able to offer some assistance.
Thank you...Susan