Using Firefox (and having ZoneAlarm), when logging into my work email (Lotus Notes) through a secure Citrix program, a quesitonmark types as and accented "E". This does not happen when using IE (which I prefer not to use). I have turned off the anti-key

Using Firefox (and having ZoneAlarm), when logging into my work email (Lotus Notes) through a secure Citrix program, a question mark types as and accented "E". This does not happen when using IE (which I prefer not to use). I have turned off the anti-keylogger in ZA (an old, and no longer successful fix). Can anyone help? I need my question marks at work.
Thanks!
PS. my keyboard language is not set to French.
== This happened ==
Every time Firefox opened
== I tried to type a "?" in a work email using remote access.

Perform the suggestions mentioned in the following articles:
* [https://support.mozilla.com/en-US/kb/Template:clearCookiesCache/ Clear Cookies & Cache]
* [[Troubleshooting extensions and themes]]
Check and tell if its working.
May not be related to your problem but some of your Firefox Plugins are out-dated
* Update All your Firefox Plugins -> https://www.mozilla.org/en-US/plugincheck/
* '''When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)'''

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