Utf8 and substr question

Hi!
We're using oracle linux 5 as os and oracle 11.2 ee and AL32UTF8 characterset in our db. The os locale is set to en_US.UTF-8 and NLS_LANG is set to AMERIAN_AMERICA.AL32UTF8.
The users of different countries (western and eastern europe) work with a forms application and modify data (with language specific characters) in the UTF8 database without any problems.
On the database server we generate some flat files (over all countries) for different interfaces. When I open the flat file in a shell with putty (setting character set to UTF8) every language specific character is correct.
Our partners load the flat file via sql loader in a flat table and split it up with their own procedures. Our hungarian partner has troubles with special characters. For testing I've set the NLS to HUNGARIAN_HUNGARY.EE8MSWIN1250 before creating the flat file. Now he could process the file.
So what is wrong in his environment? He is also using AL32UTF in his database. Should he use substrc instead of a normal substr function in his procedures? He also tried to set NLS to AMERIAN_AMERICA.AL32UTF8 before processing the flat file without positive result...
Thanks
Markus

## Our hungarian partner has troubles with special characters.
We cannot help with so little information. If setting NLS_LANG to .EE8MSWIN1250 helped, then the partner's client environment may be set to .EE8MSWIN1250 as well and files encoded in AL32UTF8 do not load correctly. The partner's test to set NLS_LANG could have been flawed (e.g. a misspelled variable name) and this is why it did not helped. But I can only speculate.
-- Sergiusz

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    Helpful and Handy Links
    Captivate Wish Form/Bug Reporting Form
    Adobe Certified Captivate Training
    SorcerStone Blog
    Captivate eBooks

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