UWL is not showing New and In Progress tasks

Question

Dear All,
We are facing a strange concern where the UWL is displaying all the below work items.
Tasks forwarded to someone
Tasks for Resubmission
Completed Tasks
But not the New and In Progress tasks wherein the work items are already available in the user inbox.
The system details are SRM 7 with EHP 3 and the Netweaver portal is 7.30 SP 09
Please find the below screen shot for your reference.
And I would also like to update you that the below has already been tested.
1.) Check in SBWP - workflow inbox of the respective user wherein the work items are available already.
2.) In the SWI5 transaction code, the work items are in Ready status
3.) From Portal perspective, the webflow connector has been defined and it has got connected successfully.
4.) In the Webflow xml file, we are able to see the above highlighted task id which has already been defined.
With that, I am able to understand that if there is any action on the work item in SRM system, the same is getting replicated in UWL. Else it is not getting displayed in the UWL if there is no action been done on the work item.
Could you please check and advise if anyone has any other suggestions on the above. Thanks in advance for your help.
Best Regards,
Bharathi

Answer 1

Dear Bharathi
I hope you are well and many thanks for using the SAP Discussion Forums .
Ok now based upon your scenario and the points you have highlighted there are a few important points to be highlighted.
Firstly we need to remember the concept through which the UWL Service functions and operates.
Ok with the UWL the normal behaviour follows the notion of the UWL Interface taking "5 Minutes"
for the tasks to actually load into the UWL upon intitial logon.The UWL works using two Pull operations. Firstly tasks are pulled from the backend into the UWL cache and they are pulled a second
time from the cache into the UWL User Interface. Due to this architecture there is an inherent delay in the automatic refreshes of the UWL. There is no way, in the current architecture that the UWL can refresh instantaneously. This is upon inital load as the cache must be built first upon logon so there will always be a delay. Real time refresh in the latest versions, is only when you complete a task.
Now with reference to your scenario you mentioned the following:
Points of interest
Tasks forwarded to someone
Tasks for Resubmission
Completed Tasks
"But not the New and In Progress tasks wherein the work items are already available in the user inbox."
Now from your analysis perspective you mentioned examining the following:
Checked in SBWP - workflow inbox of the respective user wherein the work items are available already.
In the SWI5 transaction code, the work items are in Ready status
From Portal perspective, the webflow connector has been defined and it has got connected successfully.
In the Webflow xml file, we are able to see the above highlighted task id which has already been defined.
Ok what I would you to do here is review and carefully cross reference your current UWL Destination Service Configuration setup as the smallest discrepancy (if any) can cause unpredictable and unexpected behaviour.
- SAP Note: 1133821 - UWL Destination Service configuration
Check that after applying Note 1133821 the destination names and the UWL connector names exactly match, even considering case-sensitiveness. I mean if your portal system alias (=UWL connector name) is for example XYZCLNT100, then the rfc destination name should be exactly XYZCLNT100$WebFlowConnector. If that is not the case, please correct the rfc destination accordingly.
After you have checked/prepared the RFC destination for the future use please re-register that connector in the UWL config UI (Portal->System Administration->System Configuration->Universal Worklist) with which you would like to use this RFC destination.
Restart the UWL portal service as the followings: Portal -> System Administration -> Support -> Portal Runtime -> Application Console -> com.sap.netweaver.bc.uwl -> Show -> in thecom.sap.netweaver.bc.uwl.core.portal.UWLPortalService row press restart.
Re-create the connector in the config UI again and register the connector.
Clear the UWL cache
Additionally kindly review the documentation below to ensure the optimal parameters are maintained for workitems being brought into the UWL.
KBA number: 1577547 UWL Performance Tips and Considerations
Also, you may want to take a look at our sizing guide that our colleagues colleagues in development support have written in relation to the UWL. You will find this if you go to: You can find the document under this path: www.service.sap.com/sizing > sizing guidelines ' SAP NetWeaver   > UWL Sizing guide
These are details that you need in order for the performance to be optimal in the Universal Worklist.  Please check through the documentation to see if your parameters are set accordingly and also that you have followed the information in this document.
http://wiki.scn.sap.com/wiki/display/BPX/The+list+of+items+shown+here+could+be+outdated.+Waiting+for+update
SAP Note: 1886490 UWL does not show the most upto-date items after login
Kindly update me as per your findings.
I greatly appreciate your time and patience and I look forward to recieving your reply.
Troy Cronin - Enterprise Portal Support Enginerr