UWL : New tasks are not getting populated in the UWL

Hi Experts,
I<b> configured my uwl to my backend system , the completed tasks are getting populated in the UWL but the New tasks and in progress tasks are not getting populated in the UWL.(some thing strange).</b>
When i am trying to configure the universal worklist system ,its givin me a caution message as <b>System SHDCLNT012 does not support optimized delta pull</b> . where SHDCLNT012 is the system alias name.
Is this the problem for not populating the new tasks in the UWL?
Please provide me the solution..
Thanks & Regards,
Sateesh

Hi Sateesh,
This message will appear if either the background jobs are not scheduled, or UWL cannot tell that the background jobs are scheduled. The message no longer appears once you ensure the background jobs are scheduled to run via the user id UWL_SERVICE and that user is mapped to my portal user ID UWL_SERVICE.
Kai

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This message will appear if either the background jobs are not scheduled, or UWL cannot tell that the background jobs are scheduled. The message no longer appears once you ensure the background jobs are scheduled to run via the user id UWL_SERVICE and that user is mapped to my portal user ID UWL_SERVICE.
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08 Jul 2010 07:12:54,613 ERROR PageViewHandler - could not retrieve user: com.plumtree.analytics.collector.exception.DimensionManagerException: Could not insert dimension in the database
com.plumtree.analytics.collector.exception.DimensionManagerException: Could not insert dimension in the database
at com.plumtree.analytics.collector.cache.DimensionManager.insertDB(DimensionManager.java:271)
at com.plumtree.analytics.collector.cache.DimensionManager.manageDBImage(DimensionManager.java:139)
at com.plumtree.analytics.collector.cache.DimensionManager.handleNewDimension(DimensionManager.java:85)
at com.plumtree.analytics.collector.eventhandler.BaseEventHandler.insertDimension(BaseEventHandler.java:63)
at com.plumtree.analytics.collector.eventhandler.BaseEventHandler.getUser(BaseEventHandler.java:198)
at com.plumtree.analytics.collector.eventhandler.PageViewHandler.handle(PageViewHandler.java:71)
at com.plumtree.analytics.collector.DataResolver.handleEvent(DataResolver.java:165)
at com.plumtree.analytics.collector.DataResolver.run(DataResolver.java:126)
Caused by: org.hibernate.MappingException: Unknown entity: com.plumtree.analytics.core.persist.BaseCustomEventDimension$$BeanGeneratorByCGLIB$$6a0493c4
at org.hibernate.impl.SessionFactoryImpl.getEntityPersister(SessionFactoryImpl.java:569)
at org.hibernate.impl.SessionImpl.getEntityPersister(SessionImpl.java:1086)
at org.hibernate.event.def.AbstractSaveEventListener.saveWithGeneratedId(AbstractSaveEventListener.java:83)
at org.hibernate.event.def.DefaultSaveOrUpdateEventListener.saveWithGeneratedOrRequestedId(DefaultSaveOrUpdateEventListener.java:184)
at org.hibernate.event.def.DefaultSaveEventListener.saveWithGeneratedOrRequestedId(DefaultSaveEventListener.java:33)
at org.hibernate.event.def.DefaultSaveOrUpdateEventListener.entityIsTransient(DefaultSaveOrUpdateEventListener.java:173)
at org.hibernate.event.def.DefaultSaveEventListener.performSaveOrUpdate(DefaultSaveEventListener.java:27)
at org.hibernate.event.def.DefaultSaveOrUpdateEventListener.onSaveOrUpdate(DefaultSaveOrUpdateEventListener.java:69)
at org.hibernate.impl.SessionImpl.save(SessionImpl.java:481)
at org.hibernate.impl.SessionImpl.save(SessionImpl.java:476)
at com.plumtree.analytics.collector.cache.DimensionManager.insertDB(DimensionManager.java:266)
... 7 more
In analyticsui.log, found the exception below:
08 Jul 2010 06:50:25,910 ERROR Configuration - Could not compile the mapping document
org.hibernate.MappingException: duplicate import: com.plumtree.analytics.core.persist.BaseCustomEventFact$$BeanGeneratorByCGLIB$$6a896b0d
at org.hibernate.cfg.Mappings.addImport(Mappings.java:105)
at org.hibernate.cfg.HbmBinder.bindPersistentClassCommonValues(HbmBinder.java:541)
at org.hibernate.cfg.HbmBinder.bindClass(HbmBinder.java:488)
at org.hibernate.cfg.HbmBinder.bindRootClass(HbmBinder.java:234)
at org.hibernate.cfg.HbmBinder.bindRoot(HbmBinder.java:152)
at org.hibernate.cfg.Configuration.add(Configuration.java:362)
at org.hibernate.cfg.Configuration.addXML(Configuration.java:317)
at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:796)
at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:652)
at com.plumtree.analytics.core.HibernateUtil.refreshCustomEvents(HibernateUtil.java:496)
at com.plumtree.analytics.ui.common.AnalyticsInitServlet.init(AnalyticsInitServlet.java:104)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1161)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:981)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4045)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4351)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:791)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:771)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:525)
at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.java:920)
at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.java:883)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:492)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1138)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:311)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:117)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:719)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at org.apache.catalina.core.StandardService.start(StandardService.java:516)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
at org.apache.catalina.startup.Catalina.start(Catalina.java:566)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.plumtree.container.Bootstrap.start(Bootstrap.java:531)
at com.plumtree.container.Bootstrap.main(Bootstrap.java:254)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.tanukisoftware.wrapper.WrapperStartStopApp.run(WrapperStartStopApp.java:238)
at java.lang.Thread.run(Thread.java:595)
08 Jul 2010 06:50:25,915 ERROR Configuration - Could not configure datastore from XML
org.hibernate.MappingException: duplicate import: com.plumtree.analytics.core.persist.BaseCustomEventFact$$BeanGeneratorByCGLIB$$6a896b0d
at org.hibernate.cfg.Mappings.addImport(Mappings.java:105)
at org.hibernate.cfg.HbmBinder.bindPersistentClassCommonValues(HbmBinder.java:541)
at org.hibernate.cfg.HbmBinder.bindClass(HbmBinder.java:488)
at org.hibernate.cfg.HbmBinder.bindRootClass(HbmBinder.java:234)
at org.hibernate.cfg.HbmBinder.bindRoot(HbmBinder.java:152)
at org.hibernate.cfg.Configuration.add(Configuration.java:362)
at org.hibernate.cfg.Configuration.addXML(Configuration.java:317)
at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:796)
at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:652)
at com.plumtree.analytics.core.HibernateUtil.refreshCustomEvents(HibernateUtil.java:496)
at com.plumtree.analytics.ui.common.AnalyticsInitServlet.init(AnalyticsInitServlet.java:104)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1161)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:981)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4045)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4351)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:791)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:771)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:525)
at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.java:920)
at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.java:883)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:492)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1138)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:311)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:117)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:719)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at org.apache.catalina.core.StandardService.start(StandardService.java:516)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
at org.apache.catalina.startup.Catalina.start(Catalina.java:566)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.plumtree.container.Bootstrap.start(Bootstrap.java:531)
at com.plumtree.container.Bootstrap.main(Bootstrap.java:254)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.tanukisoftware.wrapper.WrapperStartStopApp.run(WrapperStartStopApp.java:238)
at java.lang.Thread.run(Thread.java:595)
wrapper_collector.log
INFO | jvm 1 | 2009/11/10 17:25:22 | at com.plumtree.analytics.collector.eventhandler.PortletViewHandler.handle(PortletViewHandler.java:46)
INFO | jvm 1 | 2009/11/10 17:25:22 | at com.plumtree.analytics.collector.DataResolver.handleEvent(DataResolver.java:165)
INFO | jvm 1 | 2009/11/10 17:25:22 | at com.plumtree.analytics.collector.DataResolver.run(DataResolver.java:126)
INFO | jvm 1 | 2009/11/10 17:25:22 | Caused by: java.sql.SQLException: [plumtree][Oracle JDBC Driver][Oracle]ORA-00001: unique constraint (ANALYTICSDBUSER.IX_USERBYUSERID) violated
INFO | jvm 1 | 2009/11/10 17:25:22 |
INFO | jvm 1 | 2009/11/10 17:25:22 | at com.plumtree.jdbc.base.BaseExceptions.createException(Unknown Source)

Key words from the error msg suggests reinstallation of Analytics is needed to resolve this.Analytics database is failing to get updated with the correct event mapping and this is why no data is being inserted.
"Could not insert dimension in the database",
"ERROR Configuration - Could not configure datastore from XML
org.hibernate.MappingException: duplicate import: com.plumtree.analytics.core.persist.BaseCustomEventFact$$BeanGeneratorByCGLIB$$6a896b0d"
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U
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